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The Brick features a wide range of stylish furniture, mattresses, appliances and electronics at great prices. With our everyday low prices, we're dedicated to Saving You More.
The Brick, Nepean Reviews (47)
Trick #2. Purchase TV but find out none in stock. TV to be at the store in 11 days confirm by salesperson.
Trick#3 show up 11 days later and no TV in stock.
Trick #4 TV will be Toronto in 6 more days and then to Ottawa a couple days later,we will call.
Trick #5. Often free delivery for the extra wait, no not taking a day off to wait all day for free delivery.
Trick #6 ask for money back, no problem.
Trick#7. Go to Best Buy 15 minutes later and see the same exact smart TV same price and on the self ready to go
Trick #8 purchase TV
Last trick disappearing act the Brick will never see me or any money ever again. Please shop anywhere else then this waste of space store.
Brick less in Manotick
Anyways, don't go there. There plenty other choices in town.
I purchased a mixture of furniture both bran new and as is.. One of my pull out sofas was as is.. they ended up breaking the sofa and refused to replace it. I spoke to the sales person Mohamed who is a nice guy but was not doing his job properly.. " he was allover me before he made the sale and the once the sale was made and I started having problems all of a sudden he got busy and was unwilling to work hard for me.. He passed me on to this operations manager " middle eastern " I will tell you more about here in a sec.. ( I am a guest service manager and have been serving customers for more then 15 years ) This Brick Guest service manager should be a shamed of her self.. The Brick should be a shamed of their staff and the service they provided..
Here is a list of problems;
1. did not provided me with the products I paid for .
2. delayed the delivery dated do to some "warehouse problems "
3. No one answers the phones after trying for days
4. made me travel back and forth from Kanata to deal with issues
5. They do not listen to customers , there is not negotiating
6. This operations manager has no people skills and is willing to treat her customers like they are stupid.
1. I cancelled all of my order
2. I went to Leon's and head the best experience that anyone could ever ask for.
3. got better products for a cheaper price
4. got the best customer service that anyone could offer.
5. The Brick pushed me to become a loyal for life customer of Leon's and I thank them for that !!
First of all they were all delivered at different dates...though nice of you to have arranged a loaner fridge and stove to survive until we were delivered our own.
The technician and installer came sent by The Brick who said that Dish washer could not be installed, he installed the washer and dryer. They have been trying to put the blame on the builder for not providing enough room to fit the appliances
Then another technician came on September 4th installed the cooktop,stove, oven, otr microwave & the fridge.
Now he also discovered that the fridge was faulty and damaged with the digital control panel not working and not making enough cold air as most of the food stored in this fridge went bad and we had to discard that.
We called the store where we paid for our appliances...they asked us to call the warranty company...when we called the warranty company we were asked to call the manufacturer. The manufacturer Frigidaire asked us many questions and sent a technician...who in turn said that they were not installed properly and that
Dishwasher was missing some track wheels and stinks badly and dishes come out wet.
The Fridge was faulty, damaged with the digital control panel not working and not making enough cold air and that he would order parts and return to install those, the doors were not aligned properly.
The cooktop burner is faulty and a couple of knobs were lose to be replaced.
The oven is not heating up...when we tried to use it the first time, preheating took more than 90 minutes even after that did not reach 350 degrees fahrenheit....our struggle is still on full full replacement of all of these damaged,faulty appliances and for the perfect installation that we have already paid for the appliances,installation, extended warranty, brand and the customer services that we believe in....Hello BRICK...TIME THAT YOU WAKE UP IMPROVE IN ALL THESE AREAS!!!!
receive a new one only to find out that the frame is broken on it as well. Since then we have been calling the brick and have been told they've sent another one, but 1 month later nothing has been delivered and we can not get an answer from them. Ever since we have visited their store, they have given us the runaround and nothing but stress. DO NOT BUY FROM THIS STORE. You will get a tumor from the stress you will experience!!
I will NEVER purchase from this company again! My wife and I went in to purchase a sectional couch and a new television. We were approach by a sales rep that first off didn't listen to our needs, but also tried to sell us on a three piece living room set despite us telling her 3 times that we didn't have the room. At that point we decided that we will just figure it out our selves. We had already decided on a sectional before speaking with her, but wanted to see what else they had to offer. We asked for a few minutes to walk around and think about it. With in 3 minutes we had made up our minds and set out to find the rep that we were dealing with. After 10 mins of walking around searching we asked at customer service. It turns out the sales rep left right after we asked for a few minutes. This should have been the indicator of what the service was going to be like. We found another sales rep and pulled the trigger. Our invoices was just shy of $3000. The following morning we decided that we wanted to switch the format of the sectional. Knowing that they had both left and right formats in stock we didn't think that this would be an issue. When we called the following morning we were told we would have to wait until the afternoon to speak with our sales rep, which was sort of frustrating. When we spoke to the sales rep we were told that we would have to wait two days before we could make the switch, because the couch was in transit to the store (this would have been prevented had the sales rep in the morning canceled the order) Originally we had set the order for pick up, but because we lost access to a truck we decided to switch to delivery. I called the store in the morning of our pick up date to book delivery and was given the run around again. I was told that I would have to call in the afternoon to speak with our sales rep again. The rep also told me that we wouldn't be able to switch it to delivery until it was in store, which she said was book for the next day. Today we had to make 2 separate calls to set a delivery date for this weekend. The frustrating part of it all was we were told the couch actually came in during the day yesterday. We have had nothing but a run around with this company. No one wants to help you unless its going to make them a few bucks in commission. Even the sales rep that helped us with the purchase wasn't helpful after the fact. This was the first purchase we've made there for our new house. We have a few more rooms to furnish, but I guarantee not another dollar will be spent with this company.
Another thing we noticed at the Brick is that a lot of the furniture is junky looking, cheaply constructed, lopsided, extremely overpriced, and damaged furniture is left out all over the store.
We will never shop at the Brick again!
All I want is to return the rug. After being treaded the way I did I just want to take my business elsewhere and I just want my money back. I am extremely frustrated and disappointed that a well know company “The Brick” would treat their customer this way. I am also frustrated that there is not a head office number that I can call to ask about this policy. I have to send an email and heaven knows when I will get a reply. My 7 days will be up soon. Is this how the brick works? I will never set foot in another brick again and I will make sure I warn family members, friends and co-workers to be aware of the brick.
All I want is my money back.
Had a sales rep tell us we needed their $90 bed-frame for a mattress to keep the 90-day sleep comfort promise, instead of just the $70 one. Also told us the 90 day promise applies to the as-is clearance mattress. We asked for confirmation on that 3 times, and were told yes every time, then asked another associate after we bought it, and we were told that it did not apply to the as-is clearance mattresses, despite us asking 3 times.
Finally bought a mattress later, and the mattress that came smells like mold, squeeks (didn't in the store), and is way more firm than the floor model in the store. I like plush and I thought the floor model was good, my girlfriend likes firm and thought it was a good compromise, but it is too firm even for her, it hurts her hip to lay on her side. If you sit on the end of the bed, the whole head of the bed raises. I actually thought it was the wrong mattress they delivered. You can feel the springs when you lay on it.
We asked for a refund and were told there is no refund policy. Spoke to the manager who basically told us we paid $500 for a mattress, and you get what you pay for. And if we want to use the 90 day sleep comfort promise, we can order a new mattress with them using the money towards it, and pay for delivery a second time. We were told that it is standard that the head of a bed will raise if you sit on the foot of it (despite neither of us having ever experienced this before), and that the fact the floor model and the mattress we got are different doesn't matter.