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The Brick features a wide range of stylish furniture, mattresses, appliances and electronics at great prices. With our everyday low prices, we're dedicated to Saving You More.
The Brick, Calgary Reviews (8)
We had the misfortune of choosing this store to have our couch warrantied. Upon re selecting into another sofa, we were advised by the sales person at the time of purchase that we can expect delivery of our items within 3 weeks as it is a Canadian made product.
3 weeks pass and we get a hold of the store to establish where we were at with delivery. The lady who took our call was completely rude!!!! Her social graces compared to that of a inbred monkey.
At the conclusion of our riveting conversation where we were trying to establish a timeline for when we could receive our pre purchased item ,I was being spoken over during most of our conversation. So, I asked that the store manager get in contact with me to try and seek out some answers.
A week had passed with no call. So I phoned back...... Conveniently ..... The manager had just left!
A few days later a call comes in from the assistant store manager who tells me that our couch will be 6-8 weeks as it is now coming in from China. During this conversation, the fellow did not waste any effort on laying on as much attitude as he could.
Nearly 3 months later, multiple calls to the store and the Edmonton complaints number we receive “a” couch. Surprise …… wrong friggin couch! After all that time. To the credit of the store …. It took only 1 week for them to get there crap together to deliver the right order.
The best part is that we had to only have to take 2 days off to sit around and wait for the delivery. Imagine this day and age that the brick cannot actually slot people in for time deliveries.
This experience with this store is 100% negative. The staff are useless and the brick is a joke. Do not shop here!
We then get a call from the delivery guy who expected us to be sitting at our house just waiting for them to come even though we had not been given a new date for delivery.
Called the store and asked could we please get an EXACT date and rough time frame of delivery...."oh, you'll now have to wait until Friday" (2 days later), PLUS you'll only be getting part of your order still.
This store does will not apologise for any mess ups and tells you incorrect things with delivery.
They follow you around the store like a hawk, put on all the pleasant faces and words so you will purchase something and help their commission, but as soon as they then get the payment they couldn't care less about the follow up to your home.
We will NEVER be buying from this store again.