The Brick

Abhineet from Brick gave me exceptional service. I bought the stuff for my new home and he gave the best pricing and amazing service to ensure delivery. Strongly recommended Abhineet, great salesperson.

My experience was awesome..Mainly due tot he sales person Sushant. He is the best. Easy to tell what you want and he will always provide one step better than what i asked for.

We furnished our new home with Brick Furniture. Staff was excellent and Sales Manager was very nice and patient. We will buy our next TV there .

I purchased a sectional from The Brick had issues with the sofa from day one. There was a manufacturer defect in one of the cushions and it took two years to get it replaced. I now have a problem with springs in the sofa and although the warranty is still active and The Brick has told me they can't do anything for me .am finding it impossible to get a response from them. Customer Service is definately not their strong point. Considering the amount spend on the sofa I would expect more from such a big company. I won't be shopping there ever again.

The sales person would anything to make u buy and once it is purchased / it is a night mare - the delivery takes for ever and the quality is very cheap - they made me wait three months for my coffee table because i recieved a damaged one and they lied to me saying it will be delivered in two months and today I was told the item Is no longer availbile - and I bought a drawer chest that was damaged and Becaue of a cheap wood - was told that it will be refunded and they never did until I had to ask my credit card company to investigate - horrible service and cheap quality - never again - planning to fight till they take all what i purchased - very bad service and they never say sorry - extremely rude customer service

I made a purchase there recently, the salesperson was very polite and great. He answered all my questions and inquires, he was very helpful. The customer service girl was also great, she got stock for one of my items that wasn't scheduled to come in for another week, she also got a delivery date within two days. I will definitely be shopping there in future.

I WON'T BORE YOU WITH ALL OF THE DETAILS OF MY EXPERIENCE BUT I CAN HONESTLY SAY THAT I WOULD NEVER BUY ANOTHER THING FROM THE BRICK. SALES PEOPLE ARE VERY NICE BUT ONCE YOU HAVE A PROBLEM THEY TURN YOU OVER TO CUSTOMER SERVICE AND THEY ARE ABSOLUTELY TERRIBLE. DO NOT TRY TO RETURN SOMETHING THAT YOU'RE NOT SATISFIED WITH AS THEY WILL NOT HONOUR THEIR COMMITTMENT TO YOU. BUYER BEWARE.

After this experience, I will never shop with The Brick again. I selected a couch as a gift for my mother at this store. Waited a week and a half for it to arrive at the warehouse and then have it delivered. When the delivery guys showed up I had left for work so my mother was home to deal with them. As soon as they stepped out of the trunk they started with "it's not going to fit." Not once did the couch leave the truck. In the end, it wasn't their fault it didn't fit. My issue is with their costumer service. While repeatedly telling my mum (without measuring or doing anything) that it's not going to fit. One of the gentlemen said, "Don't you have a husband or son that can move this?" I PAID for delivery. Secondly I do not appreciate such sexist remarks considering I didn't need a man to help me remove the old couch from the apartment. I did that on my own, a WOMAN.
When I went back to the store that night to pick out a new couch it took more than 3 hours. First, they showed me more couches that were too big. Then couches that weren't in stock and couldn't be delivered for another 3 weeks. Once I finally agreed to a couch that could be delivered this week and wasn't completely out of budget, I was handed off to a second sales associate who was already helping a couple. This associate said he would be 5 minutes. Fine. Twenty minutes later I found the manager who I informed about my experience. He then found me a third associate and instructed him to not leave my side until the purchase was done. Unfortunately this gentleman was a new associate and had virtually no idea what he was doing which meant more of my time.
Overall, if I could give this store a 0 I would.

Never ever go to this location. The staff are very rude. The manager does not even say hello or good bye. She should not be doing that job. She is a real snob and rude person. I have never been treated so badly than at the Mississauga location. I was going to purchase a $2000 mattress and it felt like I was doing them a favour. The staff were horrible and I left so appalled than I would never set foot in this place again. I called another location and they helped me tremendously and I got the mattress I wanted. Warning, never go there unless you want to get frustrated and get treated like crap.

Worst customer service. I bought bedroom furniture and dinning table. Dinner was forgotten, I only got the bedroom set at first, dinner comes in a week later. . Some bolts were missing from the bedroom set. It took 10 business days only to receive the wrong ones. I've had to call the handy man twice so far. I STILL HAVE LOSE BEDROOM PIECES LAYING AROUND.
They keep transferring me to departments that don't help.
NEVER AGAIN.

Do not buy anything from this store,very rude customer service,I apply for credit card and when I was receiving invoices they add protection plan fee that I never asked for it
Went back there and they said I have to call credit card company
I called credit card company and they say they won't refund and I have to go back to brick
Went back to brick but no manager to solve this problem
They only make you feel like a tennis ball from here to there

Wish I had read the reviews before I purchased furniture here. Salesman was great, but like everyone says, once they have your money they could care less about customer service, delivery service or even ever answering any of their phones. I was planning to furnish my entire condo with their furniture - that definitely will not be happening.
DO NOT BUY ANYTHING FROM THIS STORE - IT'S NOT WORTH IT.

I bought a sofa from The bricks AS IT IS and sales person told me its only a screatch and to confirm it I told to make on note on Invoice. And told me buy warranty that covers frame and lather. Later at home found that it had broken frame inside, and contacted Brick that this case was not cleared to me and It was not in my agreement. Op manager seems to say it was not her repsonsiblity but was her sales person responsibility and the sale person was not her staff(?) and my warranty doesnot cover this which is absolutely opposite what I was told before. I tried to bargain with them, and finally agreed to return it but I need to buy the another one, as they could not return the money, I very much doubt about their fishing dealing with customers as they cannot keep their words. This is my very bad experience with Brick and I strongly recommend not to deal with them.

Will never again shop at the Brick!! They do make you feel like you are a valuable customer, but only till they get their hands on your money and once you leave the store prepare to be forgotten. Customer service not their forte at all.

I had a really bad experince when I put deposit in ANOTHER STORE ACROSS THE STREET BY SAYING WE HAVE NO CANCELLATION POLICY. WE WENT TO BRICK AND WE WERE VERY PLEASED NOT ONLY WITH PRICE ALSO WITH SERVICE OF THEIR SALES MANAGER AND SALES STAFF.MY DAUGHTER IS GETTING MARRIED AND I WILL BUY EVERYTHING FROM THAT LOCATION.

I have a new house and went and bought 3 TV, 2 sofa sets , 0ne queen bedroom set , I spent alot of money there but the service I got was very bad,They told me the assembly of the bedroom will be free but the delivary guys just through the boxes and left my house,I called them but they couldn't solve the problem so I brought a 3rd party guy to do the assembly,after 2 week one of the TVs stopped working,I took it to them and they gave me a tracking number to do follow up and they told me they will call me after 3 days to tell me about the TV and now it is 3 weeks and no body in brick knows where is my TV???????

I would never go back there!!! Worst customer service. People who work there, arrogant and bad attitude!!! What kind business are they in?

The worst place I have ever delt with, lost me washer and dryer!!!!!

The staff at this store is the absolute worst in staff I have ever experienced in my entire life. It is true that there is NO accountability and NO manager available to resolve customer complaints. Once "Rawji" made his sale... he was finished with me and from the moment the rude chick
" Denise " (who answers the customer service line) answered, it was evident they don't have any concern for positive
" client experiences ". They even went as far as bashing their counterparts at the Mavis location suggesting they RIP PEOPLE OFF. What does this say about a chain store. Save yourself the headache of joining the rest of us FORMER customers who made the mistake of doing business here and take your hard earned cash where they truly appreciate their customers!

My parents (seniors) paid cash in full for a fridge and are no recieving Brick Card Statements showing they owe the money again. Card will never be paid and was cut-up. Sent info to BBB.

The Staffs of this store is rude, arrogant. I will never ever go to this store again

I bought a sectional couch from the Brick on Dundas street in January. FIVE WEEKS after it was delivered, one of the support beams underneath broke right in half when my husband sat on the couch. We looked underneath and found that the wood was rotten. I called the brick and asked them to replace it and they said that was impossible, as they only replace broken items THREE DAYS after delivery. So they would send a technician to come fix the couch. It is now mid april and no technician has shown up and I still have a broken couch. I will never shop at the Brick again and strongly advise anyone shoppping for furniture to steer clear!

I wold give them 0! thay are Fraude!!! Real Cheaters! I had vary bad expeariance!! Awful Staff, there is no Manager that you could talk to! Thay just don't care about castumers!Thay have no Dignity to admit that thay made mistake, unless thay make monay that way!

I bought set of sofas six months ago and they where sold as bonded leather , but on the end after six months bonded leather start cracking and deteriorating.
This happend at The Brick in Mississauga on the Dundas St. East.

As well when I purchase furniture , they promised me delivery in two weeks , sofas come after month and set of living room tables never come , when I asked when will come they told me not before two month`s .
I told them to cancel it , they told me we can`t cancel just like that, you have to come in person .

So I did cancel I went back to store .

When I call customer service , I have been bounced from call to call , without permission , just like this WE ARE BUSY WILL PUT YOU ON HOLD.
Every time I called customer service I was on hold for 30 minutes or more ,second thing is customer service representative never use their names .
So us as customer if we don`t ask we want no with who we just talk .

On the end for two sofas they offered to touch up .
I ask them to replace the leather they said no we do only touch up .
I told them that is not acceptable for me to touch up after six months, they told me this only what we can do for you .
So what I told them maybe you CEO can help me or customer affairs of government of Ontario.
So finally I reach right channel and they told me what to do .

My husband and I finally got to a point in our many years of marriage that we could finally (after kids finished university) go out and purchase new furniture for our home. We went to the brick and although we could pick out our furniture we had to put it on lay away for 2 weeks until our next pay. We could pay cash then with no monthly payments. We were elated!

So off we go to the Brick with money in hand only to learn that our furniture was no longer there. We were told that someone else came in with cash and carried off the living room set we purchased. That was in March of 2010 and we were told as soon as the next set arrived they would deliver it...and we did...in June!!! We discovered that the coffee table that we purchased to go with the livingroom set we purchased was damaged.

I called the Brick and they arranged for a technician to come and look at it.. again a month later. It was decided that it could not be repaired and a new set would be delivered. The Brick called to arrange delivery of the new set in July and we were just preparing for long awaited vacation. We asked if it could be delivered to the store that we purchased it from and we would take the old set to them and pick up the new set. Pretty generous we thought considering delivery was to be included in the purchase deal, but we thought everyone would be happy this way.

On Aug. 14th I received a call from the Brick saying that the set was no longer available, we could have a $50.00 store credit which is abosolutely of no value to us in light of the fact that we had NO intention of ever purchasing anything there again or we could come in an chose another set.

Let me stress that when they wanted to deliver during our holidays they HAD the set. I specifically asked if it was in their line of vision because my experience had been that they have it then it evaporates into thin air somehow.
I was assured they had it. Now they don't. Surprise surprise!! I explained to the manager that I was in the store the other day to pick up a furniture treatment package that was also supposed to come with the set (at an additional cost no less) and didn't and the same coffee table set was on the floor but they are saying it isn't available.
She agreed to set it aside and we could pick it up today!! We'll see if we get it. Sorry if I don't have much confidence in their ability to meet the basic agreements with their customers but that simply has not been our experience.

In this economy and at time in our lives that an aging couple should've enjoyed being able to go out and purchase furniture for our home, the Brick has made this nothing less than a nightmare for us! We have purchased furniture for 3 other rooms in our home from another company since March and have not had one problem with the purchase, delivery or the product. Shame on you Brick!