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The Brick, Mississauga Reviews (25)
When I went back to the store that night to pick out a new couch it took more than 3 hours. First, they showed me more couches that were too big. Then couches that weren't in stock and couldn't be delivered for another 3 weeks. Once I finally agreed to a couch that could be delivered this week and wasn't completely out of budget, I was handed off to a second sales associate who was already helping a couple. This associate said he would be 5 minutes. Fine. Twenty minutes later I found the manager who I informed about my experience. He then found me a third associate and instructed him to not leave my side until the purchase was done. Unfortunately this gentleman was a new associate and had virtually no idea what he was doing which meant more of my time.
Overall, if I could give this store a 0 I would.
They keep transferring me to departments that don't help.
Went back there and they said I have to call credit card company
I called credit card company and they say they won't refund and I have to go back to brick
Went back to brick but no manager to solve this problem
They only make you feel like a tennis ball from here to there
DO NOT BUY ANYTHING FROM THIS STORE - IT'S NOT WORTH IT.
" Denise " (who answers the customer service line) answered, it was evident they don't have any concern for positive
" client experiences ". They even went as far as bashing their counterparts at the Mavis location suggesting they RIP PEOPLE OFF. What does this say about a chain store. Save yourself the headache of joining the rest of us FORMER customers who made the mistake of doing business here and take your hard earned cash where they truly appreciate their customers!
This happend at The Brick in Mississauga on the Dundas St. East.
As well when I purchase furniture , they promised me delivery in two weeks , sofas come after month and set of living room tables never come , when I asked when will come they told me not before two month`s .
I told them to cancel it , they told me we can`t cancel just like that, you have to come in person .
So I did cancel I went back to store .
When I call customer service , I have been bounced from call to call , without permission , just like this WE ARE BUSY WILL PUT YOU ON HOLD.
Every time I called customer service I was on hold for 30 minutes or more ,second thing is customer service representative never use their names .
So us as customer if we don`t ask we want no with who we just talk .
On the end for two sofas they offered to touch up .
I ask them to replace the leather they said no we do only touch up .
I told them that is not acceptable for me to touch up after six months, they told me this only what we can do for you .
So what I told them maybe you CEO can help me or customer affairs of government of Ontario.
So finally I reach right channel and they told me what to do .
So off we go to the Brick with money in hand only to learn that our furniture was no longer there. We were told that someone else came in with cash and carried off the living room set we purchased. That was in March of 2010 and we were told as soon as the next set arrived they would deliver it...and we did...in June!!! We discovered that the coffee table that we purchased to go with the livingroom set we purchased was damaged.
I called the Brick and they arranged for a technician to come and look at it.. again a month later. It was decided that it could not be repaired and a new set would be delivered. The Brick called to arrange delivery of the new set in July and we were just preparing for long awaited vacation. We asked if it could be delivered to the store that we purchased it from and we would take the old set to them and pick up the new set. Pretty generous we thought considering delivery was to be included in the purchase deal, but we thought everyone would be happy this way.
On Aug. 14th I received a call from the Brick saying that the set was no longer available, we could have a $50.00 store credit which is abosolutely of no value to us in light of the fact that we had NO intention of ever purchasing anything there again or we could come in an chose another set.
Let me stress that when they wanted to deliver during our holidays they HAD the set. I specifically asked if it was in their line of vision because my experience had been that they have it then it evaporates into thin air somehow.
I was assured they had it. Now they don't. Surprise surprise!! I explained to the manager that I was in the store the other day to pick up a furniture treatment package that was also supposed to come with the set (at an additional cost no less) and didn't and the same coffee table set was on the floor but they are saying it isn't available.
She agreed to set it aside and we could pick it up today!! We'll see if we get it. Sorry if I don't have much confidence in their ability to meet the basic agreements with their customers but that simply has not been our experience.
In this economy and at time in our lives that an aging couple should've enjoyed being able to go out and purchase furniture for our home, the Brick has made this nothing less than a nightmare for us! We have purchased furniture for 3 other rooms in our home from another company since March and have not had one problem with the purchase, delivery or the product. Shame on you Brick!