Atlanntis Van Lines Inc.

In addition to false quotes and immoral business practices they also steal items (entered a locked suitcase and boxes to take items). And of course they 'lose' items and damage items and say 'oops, looks like you should have gotten insurance and then pay the deductible for our theft'. Stay far away.

Dealt with Liz for our move from Cranbrook BC to Markham. The move went very well. The truck that performed the pick up part was one of those huge semi trucks. We were concerned if the driver was going to be able to make the turn, but he was very good and managed to drive in without any issues. We were very impressed. We couldn’t find a place right away so had them store the stuff for a bit and finally accepted delivery early September. We were very impressed with the delivery crew. They came on time right at 8 am and were very positive. We even offered them some morning coffee. We found their services fair and failrly priced. We had filled out a list of what we moved and then had moved a bit more which they did take. Not a huge price difference so we found it fair. I went out of town to get some boxes, but in Cranbrook there were limited supplies so the driver was able to provide us with some boxes.
We were very impressed and I thank Liz for being so accommodating and always easy to reach. Atlanntis VL was great to work with.

Hired Atlanntis to perform a move from Dartmouth NS to Burnaby BC delivery. We were impressed with the customer service before we booked the move because they took the time to understand the move and had also offered additional protection for some items as this was a cross country move. We were impressed also with the cost as they had much better rates than the other van lines. We paid substantially less than the other quotes we received. We scheduled a pick up date for August 1-5th pick up dates and closer to the dates, they confirmed an exact pick up date. The driver was great at the pick up who came with 4 other helpers. We offered them drinks and food (it was a very hot day that day). At delivery the crew was a bit smaller but we managed to finish in under 5 hours. We had 3 cushions missing to our couch, but once reported they delivered those the following Monday. Great service all in and I was very impressed that the final quote paid was very close to the original issued quote. We have 3 more employees that our company is relocating here and we are already in the process of having Atlanntis move them as well.

Worse moving company I have ever heard. I moved from ON to BC and my 60" smart TV came with the screen brocked and not working. They offered me a refound of $50 Cad saying that I should contract a unsurance company and that they have no responsibility for the damage.
I should take a look in the previews reviews before contract them.

We just picked up our shipment from the Calgary warehouse. The staff was great and we were happy with the service. We are taking the shipment to a norther city in Alberta so I decided to drive the rest of the way myself. I arrived at the warehouse and the staff helped load my truck. Had a great experience and the stuff arrived about 5 days earlier than what I expected. Cost was beyond reasonable as well. My sales rep was Liz and Vicky was the other staff member I communicated with.

Terrible company terrible service and very dishonest. We would have been better off burning our belongings and buying new things, rather than using Atlantis. Most of our belongings could have passed as brand new, before you got your hands on them. You not only ruined much of it but you also charged thousands of dollars in the process. Many items were like new, packed in original boxes but never made it to our destination.You were not able to give me a decent timeline for pick-up or delivery. You also overcharged me for storage and never gave a good explanation as to why. The way you demand payment before sending the truck for delivery, well, many might consider it extortion. I would give you zero stars if possible. Companies like yours should be run out of business. No point in posting pictures. I know you already have them and you couldn't care less about the damage your employees caused.

BEWARE Worst possible moving company ever !!!! Zero star review , horrible communication, charged my card way more , refused to give a bill of landing , demolished both houses, threw bins down the stairs , hit my house and tree with their truck , refused to move stuff to the floors it needed to be moved too . Destroyed my front door in edmonton and as well ontario. Had to have police involved as they wouldn't take my stuff off the truck after hitting my house and tore down a good portion of my tree which fell on my truck and another vehicle . Didnt speak english at all . The women in the office are a sad pathetic excuse of humans . My childs memorial stuff from nicu and hospice was smashed and half gone out of the box with the tape completely removed. Missing 7 huge rubber maid bins and an armoire. Glass tables smashed and just given the legs back , brandnew sectional tore apart and dragged across the ground feet smashed off , office desk smashed apart , all the totes smashed with foot prints all over the lids , 90% of my stuff was delivered damaged or needed to be thrown out .

NOT EVEN AN APOLOGY, told to basically f u c k my self by the twits in the office . Was emailed a form to fill out with damages and told id get 40 to replace basically only the couch. Brandnew a week old before having it moved .

Highly suggest to go with " Atlantic " they are top notch . This company is pretending to be them with close to the same logo .

Absolutely disgusting and pitiful excuse of a company

!!!!NEVER HIRE THESE SCAMMERS!!!

Here's my personal experience with this company hold your seat.

After being given a window of when they would come relocating from Alberta to Nova Scotia it came close to the day I was going to rent my house.
The driver called me and said he had a few pick-ups in my city and I was last. He also requested if I know anyone to help load his truck as his helper broke his leg.
With the tenants moving into my house 2 days later I requested a co-worker to help me as he was on days off, I took a day off we loaded it with the driver.
Before the driver left we started discussing the weight overages etc. he informed me it was .88 cents per lb or something. He also said if I paid him 200$ he could guarantee that I wouldn't see overage charges. So after myself and a co-worker loaded the truck with a bylaw officer present because he was blocking the street for a few hours I sent an email money transfer for 200$ to the driver.

We were moving into a new house and the closing date was delayed by 6 weeks, part of the reason for choosing this company was because of the 1-month storage included.

My wife called them and spoke with them about the delay and they responded that's fine, let us know 3-9 days before you need it and it'll come from Toronto.

Without notice, the moving company called and said we have your stuff out for delivery now, obviously thinking this is a joke.

My wife immediately called them and they stated "you have no proof that we were told to put it in storage" your stuff is in Halifax and we'll leave it on the lawn of the address and called her a LIAR. They also stated it would be going on the front lawn of the given address - a house under construction...

The moving company denied that I loaded the moving truck with a coworker. Bylaws and my coworker could easily support this! see pictures for EMT, Texts etc.

Luckily I have a friend living on the street so we had it unloaded in his garage.

The problems we have so far upon delivery are: Mattress covers, couch covers were put on all items. They're tight fit and obviously were ripped off during the moves as our 3000$ leather couch is destroyed.

They just stated we have 10 days to inspect all items and ensure they're there. Well, it's going to be one pain to work in a friend's garage and audit this as we have 23 days now until possession.

Many stickers fell off while loading this so one can only assume not all items are there

Long story short - For the first time in my life I paid movers lol and I ended up paying them to move my stuff. I was hit with 1000$ overages got a bunch of stuff back ruined, my wife got called a liar and we received our stuff far too early because they obviously didn't want to give us the month's storage the worst part is denying I did the work myself with a bylaw officer supervising who would be easy to contact to support as well!

As we have 2 small kids the house we're moving into now will be the last for many years.

I would NEVER in my life consider hiring these people again.

See picture for email Money transfer to the driver, texts to a coworker asking to help, and stickers fell off.

I'll keep writing reviews and updating pictures for the next while!

You can email me anytime at josephptmills@gmail.com for more!

DON'T BE FOOLED BY POSITIVE REVIEWS, COMPANIES PAY FOR FAKE REVIEWS.

While the employees are generally personable, I was very unimpressed with how this company handled damages. They LOST a $500 painting, broke ceramics, and damaged furniture. The total damages was over $750, and they offered me $30. I would not recommend using this company!

I regret choosing this company.

- Delivery took much longer than expected.

- I was told by 2 different people that I didn't have to be present during drop off. Only on the day of delivery was I told I did need to be there.

-I WAS there during the window of delivery but they were late and I had to go back to work. Then they threatened to charge a fee because I wasn't there.

- my things were piled up on the edge of the deck where I asked them to be left. My large trunk was actually hanging half off the stairs, when there was a whole empty deck where it could have been set.

- my table legs were not delivered. I filed a claim, and after 6 MONTHS, and only after I contacted them again, I was offered $15 for my unusable table.

Not much good to say about this company. If you're shopping for shippers, keep looking.

Cannot find one redeeming quality about this company. Customer service is non-existent, there is NO accountability, answers change depending on who you talk to. They lie about delivery dates as we were told our items would arrive today and when I called to see why they had not arrived - no answer or ANY response. So now we are stuck with an extra fee with a rental truck because Atlanntis told us the delivery would be today. Our items are STILL not here and it is greatly concerning and incredibly inconvenient for a paid service. They have made it so we are now unaware if our items will even arrive tomorrow as it is a national holiday and since they made NO attempt to let us know of the delay it is clear they have no regard for customer service or experience.

I contracted Atlanntis Van Services for moving services from Regina, SK to Victoria, BC. I would recommend for anyone considering hiring this company to be aware of the following: the initial quote is very misleading as it provides estimated based on 3000 lb weight; the pick-up and delivery dates are beyond your control; be vigilant with the final invoice; and (this is still causing some pain in my case) the Client Services are beyond any reasonable expectations. A misleading quote: although the initial quote provided through the on-line application seems attractive, one should expect that it will triple at the end. Atlanntis will ask to fill a detailed inventory form to determine "the minimum weight" baseline. This, most likely, will inflate the final bill by at least 100%. Be aware that additional charges could be added (read fine prints) even if the services have not been provided. The pick-up/delivery dates: the company's policy wording is tricky as it does not give exact dates and incorporates some extra time in-between. For example, the pick-up date is within a one week period. The delivery date is never specified; instead, it gives "Dates truck departs from origin province (these are not delivery dates)." In my case, there have been ten days between the pick-up week date and departure time from the original province. Final bill: CHECK IT TWICE and compare it to initial estimates. My "final" invoice included the cost of storage for no reason and eliminated a 5% discount offered under the terms of a contract. Client Services: the company lost THREE boxes during the move. Following the company's policy, I filed a claim which supposed to be resolved within 6-8 weeks (this is by itself is a timeframe that can create trust issues with the company). Any follow-up attempts to communicate with Atlanntis on the status of my claim were utterly unsuccessful (no calls returned or letters answered). It is still radio silence after 13 weeks since the company accepted the claim. Highly disappointed. My recommendation based on my own experience with Atlanntis? Do not deal with this "service provider" as it DOES NOT "takes great care in the quality of service that our customers receive." Atlanntis Van Lines IS NOT "dedicated to providing relocation services built on trust and integrity."

My whole experience with Atlanntis was an exceptional one. Liz and Vicky answered all my questions thoroughly and followed up on all my emails quickly and efficiently. She took an inventory list of my items to give me an accurate estimate for my move which allowed me to be well prepared for the cost well in advance. She also took the time to explain the whole process to me and was always available when I needed her. The move was from Calgary to Montreal. I was most impressed with the price as it was half of what another well known moving company quoted. I received a call the night before the move to review and confirm that all was set for the following day. The movers did an amazing job (Jon was the main supervisor at the job). They were very organized and the move went quickly and cleanly without any hiccups. I am extremely impressed with Atlanntis and would not hesitate to recommend them or to use them again myself.

DO NOT HIRE THIS COMPANY. Their customer service is so bad it's almost criminal.

We moved from Montreal to Toronto on August 28, 2019. Our quote was decent to begin with, but ballooned to almost three times that amount based on the weight of our stuff, which I will mention was a one-bedroom apartment's worth (for a couple). The pickup window was missed by several hours, which we are aware sometimes happens and were prepared for. However, the movers themselves were incredibly rude and told us that moving them mattress was "our job, not theirs". We witnessed them drop and break a family heirloom chair, which had been taped back together when it arrived in Montreal.

Delivery was relatively quick in Toronto, and was on time. However, multiple boxes of things we need for daily living were missing from the delivery. When we reported this to dispatch (Emily was our rep) and followed the necessary claims process, we never heard back. We have now called every few days for approximately six weeks with no news on where our stuff is. Every time we call, we are told that they will be "asking the warehouse men" where the stuff is, and we never receive a call back. We are incredibly frustrated that no measures are being taken to find our stuff. On many occasions, dispatch has actually gotten angry at us for asking about the status of our boxes. It's actually crazy.

We are understanding people, and we know that these things occasionally happen. However, the way that we are being treated by customer care has completely ruined this experience for us. Do not hire this company.

I would like to thank Atlanntis Van Lines for their efficient and professional service to make our moving much easier and faster. I feel confident looking to the movers how carefully they were wrapping my furniture and loading the truck. At the end of the day they asked if everything looks good or if we need extra help with something. Customer service was perfect also, the reps were easy to work with and were very responsive to my phone calls and emails. My family and I sincerely appreciate assistance from Atlanntis across Canada. I highly recommend them because I know how easy a move can be when you call the right company

I am not one to write reviews, but the way Atlanntis Van Lines tried to swindle me warrants one...and, eventually, a trip to court.
DO NOT TRUST THIS COMPANY. Their tone changes completely after they have your money.
I dealt with Emily Tucker for my move. She was polite, courteous, and seemingly happy to help BEFORE she had my deposit. The way she explained everything made sense, and the pricing looked reasonable. I know not to fall for any traps, so I repeatedly would confirm details with Emily (timeframes, added costs, payment methods, etc.). All seemed well...and then I sent a deposit. That's when thing started to drastically shift: now there was an added cost for going up and down stairs (but before, Emily had said a booked-off elevator would be fine!), the times were different (two days earlier than before -- so now, since I wouldn't be in town, a "storage fee"), and my quote had gone up exponentially.
They also added in a MASSIVE extra cost for added weight to the stuff I was moving. Emily said I had exceeded my 500lbs. limit, which is utterly impossible: all Atlanntis Van Lines moved for me was a bicycle, a mirror, and a couch.
I disputed all of the above...and Emily said "show me written proof those things were said." Most of our conversations had been phone calls before (I know, naive me), so I was hooped.
Had to eventually suck up the added costs because they already had my money. They added a "scale fee", a "long carry fee", and a hefty extra tax I've never heard of -- all of which was never mentioned before they had my deposit.
In fact, I needed to empty the bank account to pay what was added on top of my original quote.
Emily was actually able to waive one fee for me! When I calculated the math of all of my taxes and confronted her about the mistake she had made, she apologized for the "typo" (which -- surprise! -- would have cost me money) and nixed it. Very professional stuff.
When I told Emily that I would consult legal advice (which is currently happening!), she said "who would ever believe you?" What I have to gain by lying about some random company is beyond me.
I just couldn't believe how much this seems like two different companies -- one before deposit, one after.
The actual movers were sub-par, but I wasn't expecting much. I can deal with a small scratch in my couch fabric -- what I can't deal with is the lying an complete and utter dishonesty from Atlanntis Van Lines.
Again -- I NEVER write customer service reviews but really wished someone would have warned me before I went into business with these humans. How they sleep at night taking advantage of moving people, who are already in a desperate place in their life, is beyond me.

Atlanntis Van Line is one of the many companies I received a quote from. The difference between them and the others is they gave me accuracy and honest information instead of low balling. No hidden fees, flexible with my schedule, helped me with all my questions. The pricing was almost dead on with the quote they gave me. Would seriously recommend Atlanntis if you are looking for an easy move. Our move started in Wainwright, AB and we recently received our delivery (early in Jan of 2019) in Mississauga, ON. Both teams were great on both sides. We were dealing with extreme weather conditions at pick up in Alberta, but the crew worked tirelessly and did not complaint at all. When the stuff arrived here, we were called by local dispatch here and a delivery date was scheduled within 2 days.
Also would like to mention that the thing that impressed me the most, was that the sales person didn’t just want my business (as other companies were more than eager to take my business without asking more questions) but Emily actually took the time to get information about my move. At the end of it, we paid nothing more than 2 plastic covers and taxes for the move.

0 Stars

Let it be known that we held off posting this review until after our goods were received for fear of what Atlanntis might do in retaliation.

Atlanntis will entice you in by giving you an low ‘quote’, (which they specifically say is not a quote, and that your final charge will have nothing to do with the number generated from the fill-in-the-blank form that populated it.)
Do not be fooled by this number, it’s just bait.

My mom needed to move her pre-packed items from my sister’s garage in Rural Saskatchewan to Nanaimo, Vancouver Island, B.C.

From B.C. My mom hired Atlanntis movers based on the price quoted online after entering in the quantity of items she had. She has a queen sized bed, small round kitchen table, a small table that’s used as a desk, an office chair, an upholstered accent chair and 16 wooden dining room chairs. That’s ALL she had as furniture and only a small deep freeze for appliances. She had 75 boxes of items. Also, at the time of the quote she added that she has a specialized piece of quilting equipment that consists of a 12 foot long metal table with rollers with a set of legs at each end. The machine part of this setup is boxed and separate from the table. The original quote included this equipment.

After securing a monetary deposit from my Mom, they had her fill in a more detailed list of her belongings. At this time the quote went from approximately $1700 to $4000. The quilting table and its size were confirmed again at this time.

My mom was not able to be present when her items were picked up and loaded from my sisters house. When the company called my sister the day before the move, they claimed that they knew nothing of the quilting machine and table. As well as changed the quote to include a Laz-y-Boy chair (the accent chair), a dining room table (the antique desk table), and stated that it would be an additional $500 to bring the quilting table due to its large size. The price now increased to $7000 based on these few changes (made by Atlanntis). Atlanntis claimed that they HAD to increase the size of truck used to pick up her items due to these last minute changes. This would result in bumping up my moms move into the ‘minimum 9500 lb. ’ category and therefore increase her price.

We understood that the truck would be weighed after her items were loaded and that she would pay ONLY for what she had. This was NOT THE CASE.
This new minimum 9500 lb. minimum meant that she would be paying for 9500 lbs regardless of how heavy the load was.

This all happened approximately 15 hours prior to pickup.
The truck was coming from Ontario and has left days earlier in order to arrive on time. There’s no way they were bringing a larger truck just to accommodate these changes.

They called my mom to discuss the changes after refusing to talk to my sister, who’s home the items were at and with whom they’d been talking to and dealing with for days. While at work, my mom had 15 minutes to decide whether or not she was going to continue with the pickup and pay or cancel everything and make other arrangements and forfeit her deposit.

My mom has limited financial resources but also didn’t know how else the get her things here in the winter. She does not own a vehicle large enough to haul this load on her own and is unable to drive a u-haul truck and/or trailer across western Canada to get it here herself.
She reluctantly agreed to continue with the move because she felt caught between a rock and a hard place with the movers and she needed her items here.

The items were picked up on the evening of Sunday, November 25th and were scheduled to arrive around December 15th. They were always very careful never to give an exact day or time of arrival.

Upset on my mom’s behalf, I called Emily at Atlanntis to get more details on how and why the price has doubled.
Emily explained to me, on the phone, that my sister had made the changes that caused the increase in price. She would not tell us the actual weight of the shipment stating that the load had been moved into the 9500lb minimum category. She said also, that she would email my mom a copy of the paperwork that showed the itemized list that was created at the pickup.

The next day we still had not received the email do I called Emily on my moms behalf because she was at work and unable to call herself. Emily was extremely curt with me on the phone and denied ever having spoken with me! She then stated that she would not be discussing anything to do with my moms move with anyone except my mom.

My mom sent her an email the next day requesting that my sister and I be allowed to speak on her behalf to Atlanntis and also requested a copy of the manifest stating the weight and a detailed list of what was put on the truck. Emily refused both requests, stating that she could not discuss the account with another person/people unless she was requested in writing by my mom (all emails to and from Emily included my and my sister’s emails addresses in the cc, so Emily was communicating with us both via email at that time. ) ,and that she was under no obligation to tell us the weight of moms load so she would not be giving us that information.

My mom requested the whereabouts of her items almost daily from approximately December 10 on. They were unable or refused to tell us an exact location. Around December 22, my mom received a call from the trucking dispatch to see if she would like her items delivered on December 25th or the 26th. We feel that this was a retaliatory move on the part of Atlanntis for all the inquiries we had made. They knew we were into them and their scam.

We were again denied the exact weight of the load and were reminded that not a single item would be removed from the truck until payment was received in full at the address provided for drop off. They had her entire life’s belongs held hostage for an entire month.

As reference, I drove my moms car from the same location that my moms items were stored to Nanaimo on December 8th. And 9th. The entire trip, including an over night in Golden, B.C. Took less than 48 hours.

A considerably smaller truck than what picked up her items, arrived at 7:45 am on Boxing Day with three men to unload it.
They were very nice men and worked fast. The truck was jammed full of my Mom’s belongings and the damage was extensive. I have included pictures showing the condition of several large items. We did not bother with pictures of all the broken dishes and glassware. Boxes were crushed and some damage was even done through the stickers placed on the furniture at time of pickup. This proves the damage occurred after leaving outer possession.

4 large wardrobe-sized boxes, that were not packed by my mom or sister, arrived with several smaller boxes and loose items tossed inside of them. Each of these boxes cost my mom $45! My moms delicate serger sewing machine was at the bottom of one of these large heavy boxes. Other items that were piled into these boxes included glass table tops, delicate antique framed pictures, a metal tool box full of tools, a foot stool, etc. It was also obvious that no blankets or packing were used on or around wooden furniture. Packing tape was wrapped directly onto an antique hutch. See pictures for reference.

Although a numbered checklist was created at the time of loading. No reference to that list was made when delivery occurred. They unload the truck and were gone in 45 minutes. We had no idea if anything had gone missing.

The drivers said they were going to pick up a ‘big load’ that will ‘fill the truck’ after leaving us. They said it was ‘4000 lbs’. If this is true, then we can safely assume that my moms load was at the most, 4000lbs, although it did not fill the truck.

As you can see from the picture of her final bill, all charges were changed at the time of pickup.

According to Atlanntis’ policies they have done nothing wrong. They were sure to include the very fine details that would cover their own asses if/when the clients were in too deep to back out of the move. They bait you with extremely underestimated quotes then continue to increase their prices along the way, being very careful to stay within the parameters of the fine print.

My advice is to avoid this company and all others that pop up from a web search that indicates it will give you several moving quotes at one time. That’s how my mom found Atlanntis.

Our biggest mistake was ignoring the negative reviews that we read about this company. Consider yourself warned.

Keep up the great work Atlanntis. You proved to us that it is possible for people to still enjoy a positive relocation services at affordable rates. As opposed to my previous experience this was a completely different one. Service were so good. Throughout the relocation, the team remained disciplined and dedicated. The sales staff/person was very responsive (even on weekends) and was able to answer all of my questions without sugar coating everything to gain my business. I knew everything up front and ETAs were given to me were not a lie (as previously by other movers, dates were misquoted to gain my business).
The service price (final amount) was dollars from the quote, which was so great (we hear about others jacking up the price) and it was a relief knowing your totals before the stuff even arrived. The crew at both ends were very nice (and even the younger fellow who didn’t speak a lot of English always smiled). Great amazing work – wont hesitate to call them again for sure.

I got an initial quote to move our piano from Fort McMurray, AB to Surrey BC.

Quote Based on 1000 lbs

Total (Pre-Tax) $1575.00

This quote was comparable to others I had received but not the cheapest, I made my decision based on the glowing reviews I found.

As I was confirming on dates, I was then informed that the quote would change and I would be paying for 2000 lbs instead of 1000 lbs.

Quote Based on 2000 lbs

Piano Handling $200.00

Total (Pre-Tax) $2000.00

This was a $425 increase in payment, plus I would like to point out the additional charge for special piano handling (I will get to this later).

Again because of the other reviews I read, I still felt confident this was the right company to deal with.

Pick up went without incident but I can't say the same for the delivery. We were given a time range when our piano would arrive but were told that a call would be received to confirm the time. This did not occur and luckily we were home to meet the movers. At this point they informed us that they could not park close to the house and that they would be charging us extra to walk down the street. They also charged an additional amount for moving a heavy object (note another extra charge for the piano).

As we watched the movers move the piano into our home we saw them make several errors and even called out to them to try and prevent them from damaging the piano but they proceeded without listening. The dolly that the movers used was an inappropriate height for the size and weight of the piano. A dolly with larger wheels would have been better able to maneuver up the ramp they set up. As it was, the low position of the piano caused it to be damaged as they attempted to get the piano up the ramp. When the ramp was placed there was a small gap between the ground and the ramp. This caused problems for the movers since the low wheels of the dolly meant the side of the piano was hitting the ramp before the dolly actually made it onto the ramp. This problem could have been solved if the movers had taken time to pause, evaluate the angles and size of the pieces of equipment they were using, and then lifted the piano slightly to get the dolly onto the ramp without hitting the edge of the piano. However, they did not. It is at this point we told the movers the piano was going to hit the ramp before the wheels made it on. They continued to push the piano forcefully into the ramp which resulted in the damage on one side of the piano. They readjusted and one mover then kicked the piano to push the piece that had chipped off back in place in an attempt to "fix" or hide what had happened.

Back to the extra charges we paid for the special handling of the piano, I sure am glad I paid extra to have the extra care they put into this. In the end, I paid about $500 to receive extra special handling and received what once was a pristine piano, damaged and scarred as a reminder of what good customer service is.

I have used Atlanntis Van Lines 3 times to move me and my family, and every move has been a wonderful experience. Between the office staff (who were very professional, friendly and attentive) to the crews that have moved my belongings, I can honestly say they get a perfect 10! Everyone showed a genuine concern for the handling of our personal items. Each time, the crews took the extra steps and time to protect our furniture and home to ensure no damages. I have recommended their services to all of my friends and family and will continue to do so. As far as I'm concerned, they are THE only moving company I would use! Thanks Atlanntis, to another job well done!

I had recently moved with Atlanntis Van Lines and I promised to take some time and report on the experience I had with using them for my move. I am very happy to say that the service was very good and what you would expect from a moving company. I have moved several times across the country and I have had bad movers and goods arriving damaged and delays with my pickup or delivery and also had good movers but at a very high price. I have to say that I did receive an initial general quote that was very low. I contacted them after that directly by phone and actually the rep informed me that the quote may increase. I filled out an inventory form and got a revised quote. The final cost was even less than the quote. I was very pleased. We moved from Prince Albert, SK to Montreal and the goods were picked between the days they promised and delivered them in about 11 days. Great service from the very start!

I'd like to thank Atlanntis Van Lines Moving for helping me with my move from Toronto ON to Coquitlam BC.
The loading went really fast. I didn’t expect that it will be that fast.The movers worked professionally.
I have a lot of fragile and expensive items and they delivered them to Coquitlam sooner than I expected and all in one piece.That’s good.
Also, I want to say thank you for the person that was coordinating and helping me by phone and email. She gave all the information about every thing so no surprises would happen during the move and ever responded after hours.
And for the record, the price was more than just good. The price was cheap and high-quality service was provided all the way.

This move was a big deal to us. We've never moved cross country before and we've never hired a moving company before. Once I had Atlanntis Van Lines involved, everything was much easier. The loading team was amazing. It was a real comfort to know that our items would not be removed and stored in a warehouse somewhere, only to be reloaded again for the move date – so no storage in the truck. Having the same driver at both ends also brought peace of mind, and Kevin was fantastic. The unloading team was also amazing, so fast, efficient and clean! I also can't forget how important is was to me for this project to come within budget. The quote Vicky from Atlanntis gave us was completely realistic, we even came in a bit under the quote. There is a real opportunity for a company who has taken all of your stuff to really gouge you when it's time to pay up. They sent us a form to fill out and gave us a very accurate quote based on that list. Atlantis was honest and did not take advantage of us. This was a really great experience and I will contact Atlanntis Van Lines again for moves in future!