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City Wide Group

25 Hollinger Rd, East York, ON
4 reviews
Business claimed Last updated: 5 months ago
About City Wide Group

The City Wide Group is your first choice for waterproofing and underpinning service in the Greater Toronto Area. We have been in business since 1961, building a reputation in this community for timely, quality work always done right the first time. Go to full description...

25 Hollinger Rd
East York, ON, M4B 3N4, CA

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Today: 9:00am - 3:00pm
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City Wide Group, East York Reviews (4)

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By mikedunlop on Aug 28, 2017
Terrible Experience
We've had a terrible experience with City Wide Group. We signed a contract with them on June 17th to have a leak in our basement fixed from the outside. The contract stated that the work would start within 3-5 weeks and would be completed 6-12 days after the start of work. It's now August 27th and the job is finally complete. This company is terrible with communication. Approximately 7 weeks after we signed the contract we received a call from their salesperson Alex to tell us that their people would be there within "minutes, hours or days " to start the job, great communication! After they pulled up our interlock and did the waterproofing they said they would be back in a week to put back the interlock. Three weeks went by before we received a call from the company and it wasn't to say they were on their way to complete the job, it was the owners wife Lynn asking for payment, she wasn't even aware that the job wasn't completed, great communication! When I told her that I wouldn't pay until they finished the job, she was a little rude and not understanding at all. At no time did Lynn ever apologize for their lack of professionalism. The workers had to not only put back our interlock, they also had to repair my neighbors interlock that had started to collapse because of their work. They also broke one of our electrical outlets outside that we made them replace. We have found this to be the worst experience that we have ever had from a contractor, with their lack of communication or caring. I would never recommend this salesperson or company to anyone.
Mike Dunlop
Comment by mikedunlop on Sep 29, 2017
As a follow up to my review...Alex came to our house on September 1st to collect payment for the job. As his way of saying sorry he said he wanted to send my family out for dinner and he said he would send us restaurant vouchers within a couple of days. It's now September 28th and we still have not received anything or even heard from Alex again!
By patjorge on Dec 09, 2013
Waterproofing my toronto home
I had Chris come to quote project, he was not the cheapest but I wanted a commitment on the start and finish date. The job was done with very little disturbance to the family. The job was on time and finished as promised. The other companies were quoting less money but they were giving 10 week start dates and no complete date.
By philkepolusk on Feb 10, 2011
Waterproofing done right
City Wide Group waterproofed my house this winter. I have to hand it to them for working through the cold, and fixing my leaky basement before it got any worse. I will let all my friends and family know how great they were.
By tsoprano on Nov 06, 2009
Cleanest dirty job I've ever seen!
Foundation waterproofing I was experiencing a very leaky basement in my 80 year old home. Chris from CityWide Group arranged to come over and assess the situation. He was very helpful in explaining what may be causing the leak and what action was necessary to correct it. The estimate was within range of a couple other quotes I had gathered, so I have him the green light to start.

The crew arrived a week later, on time, as promised. Let me tell you, I have NEVER seen men work so hard and restless like the crew they had sent over. They were so clean, that they would tarp over everything at the end of each day and neatly store their tools in the back yard. Once the job was complete, my interlocking driveway looked better then before they had started. My basement has not leaked since and it has been over a month since completion.

Thank-you CityWide for your services, I will gladly recommend you to all my friends and family.

Additional business details

Email address: info@citywidegroup.com
Family owned and operated, our team of waterproofing and underpinning specialists is unmatched when it comes to client satisfaction. This unwavering dedication to outstanding service has earned City Wide Group the prestigious Consumer’s Choice Award for 13 consecutive years. For comprehensive waterproofing and underpinning solutions that protect your home, your equity and your peace of mind, choose City Wide Group. Our expert advice and timely, dependable service are backed by an accurate quotation and guaranteed satisfaction, whatever your needs. We can permanently prevent wet basements, seal foundation cracks – inside and out, install weeping tiles and install drains inside or out. Safeguard your family’s health, your most cherished possessions and your property’s value. Call the certified professionals at City Wide Group today 416-283-5500. We specialize in Waterproofing and Underpinning !
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