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Canadian Leak Detection in Toronto is a non-destructive leak detection service. Whether it's a swimming pool, water main and basement leak, trust us to accurately find your leaks. For more information or a quote, call us today. Go to full description...
Canadian Leak Detection, North York Reviews (8)
So what should be my rating ?
Very disappointed with time wasted and there promises unkept.
Rude and unreliable!!!
We have carried out over 1700 successful leak detections this Summer alone.
So the bottom line is, they don't like it when you post a bad review for a service that was "guaranteed to find the leak", but never did. They pretend to be interested in fixing the problem, but no one wants to follow up with a phone call or email.
Don't waste your money on CLD. Find a reputable leak detection company that stands by its work.
Signed "Zero Stars" (but I had to pick one star or it wouldn't post). Their review process is just as Mickey Mouse as their "guarantee."
I called Canadian Leak Detection again and they came back again (at no additional charge) and then spent more time and then suggested that there may be a leak at one of my light housings. They did not attempt to repair the leak and they were not definitive about the presence of the leak there. This was in late August 2014, and the technician advised me that I should have the pool company blank off all my lights in the spring, before filling the pool, and then Canadian leak detection would come back at no charge if the pool was still leaking. I called the original pool installation company to blank off the light housings. When they came to do the work, they asked me why didn't Canadian Leak detection repair the leak when they found it? I had no answer to that. I then refilled my pool and measured the level. The leakage rate was unchanged. I still had a leak. I then called Canadian Leak detection back expecting a no charge visit (as promised), and was dismayed to discover that they wanted my credit card again to charge me for another visit. I explained that the technician had promised a repeat visit at no charge, and was asked by Canadian Leak detection if I had that promise in writing! Also Canadian Leak detection said that the leak I had in the spring might be a new leak that occurred over the winter. I was really pissed off. The pool was properly winterised and all lines blown out and I also take the extra step of filling all my lines with antifreeze. The leak rate in the spring was the same as I measured last winter. It is not credible, in my opinion, to assume that the leaks are different. I said why would I give them more money when firstly they couldn't find the leak, and secondly, they didn't honour their guarantee? It would just be throwing good money after bad. I advised them that I would go to another company instead. I contacted Reed Pools at (905) 727-1242 and they came to my pool and found the leak (it was in the light housing) and they actually repaired the leak and then retested it to confirm that the leak was repaired.
To give t Canadian Leak Detection credit - they did come back a second time. But they should have attempted to repair the leak (Reed Pool applied some epoxy sealant around my light fixture).
Go straight to Reed Pool instead. They find the leaks and repair them too. They charge you AFTER they have found the leak.
In all our sales calls, we make it clear that repairs are not included with leak detection but we provide free quotes. The minimum cost to book a repair truck is $500. We would never advise our customer to book a repair truck to seal a light housing for $500 - that is not fair to our customers. We do however, refer local pool companies and advise our customer to fix the leak and call us back within 30-days of his leak detection if the problem persists - which I am 100% sure was our "suggestion" in his words. (Within 30-days, not after a pool closing, full Winter and pool opening). Late in the season when temperatures drop and pool testing is no longer possible for the year, we do issue extended warranty tickets for the Spring. This customer was tested in August. Our last pool detection in 2014 was in early November and he says he didn't have a ticket.
If we don't hear back from you in the previous year and you call a year later to report further leakage, it is fair to assume you must have a new leak from the Winter or a previous repair has failed. In this particular case, it was someone else's repair (who "blanked" out the lights) that did not stop the leak we identified. We can't warranty another company's repair work. And if it's a new leak, it's a new service call as well.
It is unfortunate to learn about this anonymous customer's troubling experience with his pool. Especially over such a minor repair. However, it is satisfying to read that the leak was at a light housing as we "suggested" . This means we DID find his leak in 2014 as promised.
Canadian Leak Detection did over 1400 successful pool/spa leak detections in 2014 and over 1500 in 2015.
If this customer would like to contact us we would gladly readdress his situation.