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Canadian Leak Detection

16-955 Wilson Ave, North York, ON
8 reviews
Business claimed Last updated: 2 days ago
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Listed in: Plumbers
About Canadian Leak Detection

Canadian Leak Detection in Toronto is a non-destructive leak detection service. Whether it's a swimming pool, water main and basement leak, trust us to accurately find your leaks. For more information or a quote, call us today. Go to full description...

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M-F 9am-5pm, Sa-Su Closed (Appointment Only,Emergency Appointments Available)
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Canadian Leak Detection, North York Reviews (8)

8 reviews
5 Star
4 Star
3 Star
2 Star
1 Star
By Upyurs on Oct 12, 2018
If you want your pool leak fixed professionally do not use this company. Not only are their business and billing practices very sketchy, they are rude and aggressive when questioned about the costs and about leaks that have not been fixed.
By speedy27 on Jun 25, 2018
It all started in June 2017, our pool was loosing about 200 gallons of water over night, we checked all the basic nothing was found, we started digging for the plumbing from the pump to the pool, me disabled with multiple sclerosis lying down and digging with a small garden shovel, my friend who is 71 years old, my wife, my son, my daughter even my parent in law who are 84 years old dug and dud again, then we stopped and call Canadian Leak Detection, the first thing he said is what is your credit card number, on July 19 they show up with the equipment, he found two leaks, $750.00 per repair, i gave the go ahead thinking that the problem would be history. after those leak were fixed on July 29, well still loosing 200 gallons overnight. i called back he came and in a very rude manner he told me ' you did not patch the pin hole in the lining' like if a pin hole would leak that much, no matter i jump in the freezing cold water and put a patch, it did not change nothing, thereafter i received their invoice which read pressure test return line other leak need to be located, i call them left messages again and again, then ask my daughter to call, they said that i was rude and threatening, sure their is not an once of madness in me and for the threatening part, sure i am disabled i can fight anyone, anyhow on that they refuse to come back to finish their job for which i was billed close to $ 2,300.00, so we started digging again and stop in the fall, we started digging again in may 2018, we found the leak under the concrete slab and fixed it, now i am in the process to bring them to small court claim and believe me i ' ll ask the judge for punitive damage, i need the pool it is the only way i can exercise my legs not to paralyzed.
So what should be my rating ?
By Mgmconnect on Aug 05, 2017
Very disappointed with this company there staff owner and sons.
Very disappointed with time wasted and there promises unkept.
Rude and unreliable!!!
Comment by cdnleak123 on Aug 31, 2017
We have had a great Summer without any known issues from customers with unresolved problems. Please feel free to call the office at 416-630-1717 -OR- provide your invoice number to look into your matter further.

We have carried out over 1700 successful leak detections this Summer alone.
By wdk on Oct 14, 2016
Deplorable customer service. Was emailed a month ago to please follow up on a service call dating back to July 2016. Left a voicemail. No response. Left another voicemail. No response. Sent an email. No response.

So the bottom line is, they don't like it when you post a bad review for a service that was "guaranteed to find the leak", but never did. They pretend to be interested in fixing the problem, but no one wants to follow up with a phone call or email.

Don't waste your money on CLD. Find a reputable leak detection company that stands by its work.

Signed "Zero Stars" (but I had to pick one star or it wouldn't post). Their review process is just as Mickey Mouse as their "guarantee."
Comment by cdnleak123 on Oct 26, 2016
We are sorry to hear about your experience. Please feel free to provide your invoice number, name or address and we can review your case. 416-630-1717
Comment by wdk on Nov 28, 2016
Really! Invoice #22700. Another voicemail left today. And so it goes.........
By Johnlynn10 on Jul 13, 2016
Just had Canadian Leak Detection come out for a leak in a brand new pool. This leak has been happening since beginning of May and the pool company couldn't figure it out. Losing around 2" daily it became very frustrating and costly . This company sent out two guys that were very polite and punctual and they found two places where the pool was leaking in less than forty minutes. I may actually be able to sleep tonight.
Comment by cdnleak123 on Aug 26, 2016
Thank you @JohnnyLynn10. We are happy to help.
By vickdhanda on Aug 18, 2015
I booked and appointment with these guys, gave them my credit card number, and they never showed up. I called and finally got a hold of someone about what happened because i took the day off. Spoke to the owner and he was being really rude. They were asking for another credit card number, said they had rescheduled me for weeks later. Then they said maybe they can come today, all I asked was for them to call me to confirm about today and the owner said I was being hard to deal with. Would not recommend to anyone.
Comment by cdnleak123 on Mar 03, 2016
Mr. Dhanda failed to confirm his appointment on time and when he became irate on the day of, the Owner of Canadian Leak Detection stepped in to help him. He then gave us a fake credit card number. When we confronted Mr. Dhanda about giving us a fake credit card number he became even more irate. We apologized that we weren't able to help him anymore, canceled his appointment time and serviced customers who successfully confirmed their appointments with valid credit card numbers. We did over 1500 successful pool/spa leak detections last year.
By Pink Skunk on Jun 15, 2015
I paid Canadian Leak Detection to come and find a leak in my pool in 2014. I was loosing about 0.2" per day. You have to pay up front or they won’t schedule the appointment. They came and told me I did not have a leak. I then used the water from the pool sump to water my plants and the tomatoes died. I then had my sump water tested for salt content, and found it to be 1.9 vs. the 3.9 of my pool (I have a salt water pool). Highly indicative of the leak.

I called Canadian Leak Detection again and they came back again (at no additional charge) and then spent more time and then suggested that there may be a leak at one of my light housings. They did not attempt to repair the leak and they were not definitive about the presence of the leak there. This was in late August 2014, and the technician advised me that I should have the pool company blank off all my lights in the spring, before filling the pool, and then Canadian leak detection would come back at no charge if the pool was still leaking. I called the original pool installation company to blank off the light housings. When they came to do the work, they asked me why didn't Canadian Leak detection repair the leak when they found it? I had no answer to that. I then refilled my pool and measured the level. The leakage rate was unchanged. I still had a leak. I then called Canadian Leak detection back expecting a no charge visit (as promised), and was dismayed to discover that they wanted my credit card again to charge me for another visit. I explained that the technician had promised a repeat visit at no charge, and was asked by Canadian Leak detection if I had that promise in writing! Also Canadian Leak detection said that the leak I had in the spring might be a new leak that occurred over the winter. I was really pissed off. The pool was properly winterised and all lines blown out and I also take the extra step of filling all my lines with antifreeze. The leak rate in the spring was the same as I measured last winter. It is not credible, in my opinion, to assume that the leaks are different. I said why would I give them more money when firstly they couldn't find the leak, and secondly, they didn't honour their guarantee? It would just be throwing good money after bad. I advised them that I would go to another company instead. I contacted Reed Pools at (905) 727-1242 and they came to my pool and found the leak (it was in the light housing) and they actually repaired the leak and then retested it to confirm that the leak was repaired.

To give t Canadian Leak Detection credit - they did come back a second time. But they should have attempted to repair the leak (Reed Pool applied some epoxy sealant around my light fixture).

Go straight to Reed Pool instead. They find the leaks and repair them too. They charge you AFTER they have found the leak.
Comment by cdnleak123 on Mar 03, 2016
Leak Detection is not an exact science. You never know what type of property you're going to walk into and or what type of leak you will find. To be as efficient as possible, we have leak detection trucks and leak repair trucks. Each vehicle type equipped for their specific task.

In all our sales calls, we make it clear that repairs are not included with leak detection but we provide free quotes. The minimum cost to book a repair truck is $500. We would never advise our customer to book a repair truck to seal a light housing for $500 - that is not fair to our customers. We do however, refer local pool companies and advise our customer to fix the leak and call us back within 30-days of his leak detection if the problem persists - which I am 100% sure was our "suggestion" in his words. (Within 30-days, not after a pool closing, full Winter and pool opening). Late in the season when temperatures drop and pool testing is no longer possible for the year, we do issue extended warranty tickets for the Spring. This customer was tested in August. Our last pool detection in 2014 was in early November and he says he didn't have a ticket.

If we don't hear back from you in the previous year and you call a year later to report further leakage, it is fair to assume you must have a new leak from the Winter or a previous repair has failed. In this particular case, it was someone else's repair (who "blanked" out the lights) that did not stop the leak we identified. We can't warranty another company's repair work. And if it's a new leak, it's a new service call as well.

It is unfortunate to learn about this anonymous customer's troubling experience with his pool. Especially over such a minor repair. However, it is satisfying to read that the leak was at a light housing as we "suggested" . This means we DID find his leak in 2014 as promised.

Canadian Leak Detection did over 1400 successful pool/spa leak detections in 2014 and over 1500 in 2015.

By anonymous123 on Jul 30, 2010
Were unable to locate the leak, pool continue to lose water. Claimed they would return at no charge if we continue to lose water - instead wanted to charge the full service amount. Accused me of lying, hung up on me instead of trying to resolve the issue . Whatever happened to Customer Service - obviously it does not exist for this company.
Comment by cdnleak123 on Jan 06, 2011
During the 2010 pool season we did an average of 175 pool detections per month. We give very explicit details about our warranty, rates and requirements prior to our arrival to every customer when they book our services. These items are checked off of a checklist by our office personnel when taking a booking to ensure we have given the customer all the correct info. Our warranty on residential pools of 30 days is clearly communicated. We also leave a postage paid questionnaire with every customer after every job. We did not receive any questionnaire back stating any similar complaint as this. Of the hundreds of pool detections we did during this period we had a magnitude of questionnaires returned to us praising our work and only 1 disgruntled customer that called us back more than 60 days after his detection and stated his pool was still leaking. We had found 2 leaks in the pool during our original detection. On his call to us he stated that we had told him we gave a longer warranty which was simply not true.
If this customer would like to contact us we would gladly readdress his situation.
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Payment methods accepted: Cash, Check, MasterCard, Visa
Canadian Leak Detection in Toronto is a non-destructive leak detection service. Whether it's a swimming pool, water main and basement leak, trust us to accurately find your leaks. For more information or a quote, call us today.
Specialties: Residential, Commercial & Municipal, Leak Survey
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