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Our Dry Cleaners, Barrie Reviews (3)
By Malayah on
Dec 01, 2015
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I brought my designer coat to be cleaned. They lost the belt, offered me a navy coloured belt as a replacement, my coat is black, also it wasn't the correct length.
Spoke with Kim at customer service who owns the stores, was told they would make me a knock off belt for my designer coat. I didn't agree to this option. I wanted the designer belt or a new coat altogether since the colours of the belt and coat could never be a correct match. She wouldn't agree to my resolution.
I have had to bring this matter to court.
Received Cottys defence to my claims and not one word written was not a total fabrication of the truth. They claimed they offered me a new guess belt, that they would order me a new one and they even said they found my belt but I didn't want it?! I'm in total shock that a company would mislead the courts and blatantly lie.
I have never in my life experienced a company to protect something so petty as a belt, oppose to correcting this situation responsibly and making the customer happy.
Not only have I had to pay for the cleaning of my coat that was returned without the belt, but I have had to buy a new dress coat since that dress coat can't be worn without a belt, and now court costs.
Spoke with Kim at customer service who owns the stores, was told they would make me a knock off belt for my designer coat. I didn't agree to this option. I wanted the designer belt or a new coat altogether since the colours of the belt and coat could never be a correct match. She wouldn't agree to my resolution.
I have had to bring this matter to court.
Received Cottys defence to my claims and not one word written was not a total fabrication of the truth. They claimed they offered me a new guess belt, that they would order me a new one and they even said they found my belt but I didn't want it?! I'm in total shock that a company would mislead the courts and blatantly lie.
I have never in my life experienced a company to protect something so petty as a belt, oppose to correcting this situation responsibly and making the customer happy.
Not only have I had to pay for the cleaning of my coat that was returned without the belt, but I have had to buy a new dress coat since that dress coat can't be worn without a belt, and now court costs.
By SilverJesus on
Feb 28, 2010
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I brought them a bunch of dress shirts for cleaning. When I got them back, two had leaked colour from their pinstripes. I got the runaround explanation that the shirt is defective even though I had those shirts dry cleaned before without any problems. Most of the remaining shirts were still dirty and weren't even ironed properly. This place is a sham. Do not go there.
please let us know your real name so we can trace down
your visit to our store. we are aware of one incident
with two stripe shirts and in that case the shirts were bought in England and were never drycleaned before. the stripes in the shirts did bleed and we corrected the dye bleed and returned the shirts in perfect condition. There were no stains on the shirts however the customer refused to pay for the shirts and we did charge for the shirts that we returned in good condition. Should you wish to clarify this matter feel free to contact us at 737-4482 and ask for the manager.
your visit to our store. we are aware of one incident
with two stripe shirts and in that case the shirts were bought in England and were never drycleaned before. the stripes in the shirts did bleed and we corrected the dye bleed and returned the shirts in perfect condition. There were no stains on the shirts however the customer refused to pay for the shirts and we did charge for the shirts that we returned in good condition. Should you wish to clarify this matter feel free to contact us at 737-4482 and ask for the manager.
By usaincdn on
Nov 04, 2009
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Verified by Email
Went to pick up my dry cleaning (25 pieces) and the bill was $198.30!!! In Toronto 50% less. The clerk said these were "competitive rates in Barrie" so I checked Cotty their competitor and found them to be 20 - 25% less. I got ripped off and hope you don't.
we are sorry to note that you found our prices too high. our quality and service are the best in town as we are barrie's finest fashion care center. yes our prices are a little higher than our competitors but then so is our quality and service. we note that you did not complain about our quality and service. please feel free to contact us and give us your real name and ask for the manager at 737-4482 and we will be glad to give you a $25.00 gift certificate.
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