Shank Pools is a family business based in Limoges, Ontario (About 15-20 minutes outside of Ottawa). With more than 35 years of experience and dedicated, skilled workers, we have sold and installed hun Go to full description...
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Shank Pool, Limoges Reviews (6)
Shank Pools will lie to you and make up all kind of excuses
Our pool was Installed in 2004
Noticed rust around the skimmer in the spring 2009 see pic.  Told by John that's normal just replaced the faceplate and use some CLR on the rust. Bought and Replaced the faceplate and gasket which for some reason was missing on the original faceplate install see pic
Replaced liner in 2019 see picture
After further investigation found they they also forgot to install a collar in the skimmer which prevent the water from overflowing behind the skimmer see pic I had duck tape
My neighbor's pool was installed 1 year earlier by shank just had their liner replaced and they don't have any rust
So what gives
Last summer that corner of our pool dropped 1.5 inches due to water erosion from the skimmer
Due to Shanks negligence
We are now looking at over $40,000.00 in repair
Comment
Our installation was done the year his sons took over and I guess mine was probably the first one, and we were the guinea pigs. My installation was for practice
I regret dealing with these guys
Unfortunately we are now pursuing legal action since Shank is unwilling to work with us
Buyer beware
I would not recommend Shank Pools to anyone but if you decide to use them be very careful and hire a pool consultant to keep review and inspect their work. Also, take lots of pictures of your yard before they start working. They made a mess of mine and never cleaned it up.
They were incredibly knowledgeable about the swimming pool industry when we bought and their attention to safety of the swimming environment made them stand out in my eyes at the time. They were devoted to making our backyard swimming oasis come true but not at the expense of safety (which was not obvious in my conversations with the other major swimming pool stores at that time). We have had Shank Pools open and close our pool every season and have called on them for any issues or problems that has arisen since. Their client service in all respects is excellent, 5-stars. I definitely recommend them to anyone who asks me about pools and so I would highly recommend that anyone who is thinking about installing a pool call Shank Pools and ask for a few names of their customers. I would give them glowing reviews as I would imagine their other clients would as well.
THE OTHER COMMENTS ON THIS WEB SITE ARE A SMEAR CAMPAIGN, FROM OTHER COMPETITORS TRYING TO GIVE A FALSE IMPRESSION.
SHANK POOLS IS A GREAT COMPANY TO DEAL WITH AND HAS AN "A" RATING FROM THE BETTER BUSINESS BUREAU! WHICH THEY COULDN'T HAVE IF THE COMMENTS ON THIS WEBSITE WERE TRUE. I WOULD DEFINITELY CHOOSE SHANK POOLS AGAIN IF WE MOVE AND NEED ANOTHER POOL! THEY ARE HONEST PEOPLE! REALLY GOOD GUYS! GO WITH THE BEST, GO WITH SHANK POOLS!
No lack of problems which I cannot get into here as we will soon be litigating.
I will be happy to share all my horrid experiences once we finish with them in court and in the BBB
We went with a high end hot tub instead and are so happy as we used it all winter. I figure your review and my neighbors comments saved me about $25,000
Hot Tub was from Sani Sol, these guys gave us such amazing customer service...I just reminded myself to give them a review :)
I just read 3 other online `gopro`.`reviews` at n49 about them as well saw that the BBB has complaints.
They would not fix problems and came up with excuses and lies. We have filed a BBB claim against them and I imagine will also end up in court. We have an air leak in our lines that has been confirmed by three others and they will not repair it as they know it involves digging up our yard.
Additional business details
We also maintain and repair existing pools, replace inground pool liners, install new equipment, and pour new concrete decks. We specialize in salt water pools with the most experience in salt water chlorination in the area.
In addition, we hold decades of experience in major repairs and complete pool renovations. Give us a call and we can discuss all your repair needs.
On our website, you can view the styles of pools we can install, take a look at the available pool liner patterns, and browse photos of the pools we have installed.