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Cassidys - Ottawa, Ottawa Reviews (4)
Our move from Ottawa to Montreal resulted in a number of broken fragile items: expensive wine glasses, picture frames,mirrors, hand painted pottery from Turkey and my late grand-mother's antique royal winston tea set. The salesperson on the phone reassured us that fragile items would be carefully moved. But when speaking with Jim from the claims department, he said that it is up to the drivers discretion to treat fragile items any differently. They were therefore stacked at the bottom of heavy items. The crew explained that they are provided no training on how to move, and are essentially trying to get through back breaking work as fast as possible.
I wish I had not selected Cassidy's and I will not proivde them with my business in the future.
Very proffesioal & courteous from start to finish. Thank you!
When they finally came to our new house, the driver told us that they would need to be paid IN CASH before they started to unload and when he showed me the invoice it was FOUR THOUSAND DOLLARS OVER THEIR QUOTE. They would not start to unload unless they were paid immediately.
I lost it, blame me? Got on the phone with the rep, – she was completely unhelpful and basically told me that my wife and I were lying. Right! If you knew my wife you would know that that is impossible. We got on the phone with the “boss” in Ottawa and after I threatened to sue the living daylights out of them, they dropped the price back to the quote but still wanted cash up front before they unloaded. They said the reason they upped the price were the extra four boxes that they took from the furnace room. That’s 1K per box! The actual people doing the move thought that the four boxes weighed around 20 pounds each.
So, I drove to the bank, got cash, paid them and then they started unloading. Broke a number of items of furniture and an inkjet printer, luckily a cheap one.
A few weeks later I had a project I needed to use my expensive laser drum scanner for. Plugged it in, turned on my computer, nothing happened. It was broken. They had – despite my warnings, packed both the inkjet AND the scanner on their sides!
When I submitted a claim which was for approximately12.5K. They got the furniture repaired – though not they way they said it would be repaired. Some of the pieces were over 110 years old and they told us it would be repaired with that in mind. The repair company used plastic! The denied the claim for the scanner. Why you ask? OK, it seems that any item worth over 10K had to be listed on a separate sheet and inspected. When I asked why the rep did not tell me that when I showed her the items – and there were quite a few – that were worth more than that, she did not inform me of that, her response was – actually there was none to that question. All she said was that it was in the contract. OK, the contract was four pages long in tiny type. Any other company that moved us, or actually does anything for us that requires a contract, explains the contract in plain English and especially points out specific provisos in the contract.
So don’t use them, don’t trust them.