As we are building a new house, we had to buy our fireplace months ago, at the framing stage. But, this week we had the hook up done. Darcy, the technician who did that work was an amazingly knowledgeable and competent craftsman. He did meticulous work with what was, by now, a pile of assorted pieces and wires. He had to cut a hole in the wall for our remote, but cut a more careful and exacting hole than any electrician or plumber has ever done. Tidy, pleasant, efficient. A wonderful job. AND, at the store, Cody was able to search out and provide me with an on-line manual (which, for some reason we never received with the unit!), arrange Darcy's visit, and provided me great follow up service just to make sure that everything was to our satisfaction. Could not be happier!