Every time i go to big al's, i love looking at the fish, but every time i do, their is always someone ( an employee) going to a tank and removing a dead fish or two. or even in other tanks (guppies for example) there are always like 5-10 dead ones in the tank. I hate seeing it. Or whenever i ask an employee something, they will give me false answers, for example, i was going to buy my first betta, and i was like what size of tank? and the reply i got was they can live in a little bowl just fine. I knew this wasn't the right answer, so i didn't buy one. or one time my betta died the day after i brought it back, and i brought it in, and apparently i brought the wrong receipt, so the guy at the store was like let me look on your account and see if you actually did buy it. " and he went to the register and looked on my account. he said i had purchased one betta like the one i brought, but they couldn't replace it because the receipt was the wrong one. what i don't get is why they cant replace it is they can see that I bought the betta through my account. It made me so mad. so not only do they not stick to the policy ( in my opinion) but their staff is knowledgeable, and the fish are sick. I remember when my friend and i went there, she bought 2 fish, and i bought 2 fish. we housed them in my tank over night, and when we woke up, her fish had died. They had an infection, and that infection spread to my fish, and than all my fish died, and i was so upset. I spent so much time cycling it, and i had to start over. I'm very disappointed with this place. they have such a great selection, but some things just need to change.