Sleazy and Unaccountable
Totally agree. They claim to be locally-operated Francis Home Environment in Ottawa/Nepean but in fact are owned by Service Experts, part of the American Lennox International conglomerate out of Richardson, Texas. We got phone calls, we got mail marked “Important” and “Urgent” (with a US stamp and postmark) for a “Precision Tune Up” and we got information on their “Ultimate Upgrade Event”. So we booked the next scheduled maintenance on our fully functioning furnace for January 2013. Guess what? They said there was a crack in the heat exchanger (after fishing around trying to show a video of it), condemned the furnace immediately and happily shut off the gas in the middle of an Ottawa winter. They said we could buy a new one from them or “shop around” for a new furnace from another company. Yes, we could but not in the January cold as they well knew when sending out all those service notices. Sleazy. And all BBB complaints are sent directly to Texas so Ottawa locals don’t find out about their complaint history.