James McTamney & Co.

Great staff. Always super courteous and transparent when evaluating my items for loan or purchase.
Hands down best shop in the industry

James Mctamneys & co Inc

I'd rate this store 3/10 Stars

Quick description:

I have spent almost $3500.00 at this store in 24 months and had always conducted those purchases in a positive, friendly and business like manner.

I have been buying myself jewelry all my life, I also buy and sell jewelry. I visit every pawn-shop, thrift shop and pawn-broker from Oshawa to Toronto every two or three days looking for inventory, good deals, hopefully a mislabeled van-gogh painting and gifts for the family.

If you don't mind paying a lot more, paying top prices, receiving no customer loyalty and unprofessionalism. James Mctamneys & co Inc is the place to go!

Negatives:

- Most expensive pawn store in the GTA and Durham
- They're never willing to negotiate on price
- They're never willing to eat the taxes or partial taxes for repeat customers giving them good business (every other store in the GTA or Durham will )
- I wanted a Gold Lions Ring, the male manager took the item, he looked at the price on the tag, he calculated a price in front of me with a calculator and we both agreed upon a price face-to-face. I pulled out the cash for the agreed upon amount. The male manager, ended up looking into the sky blankly and then said that he actually made a mistake and increased the price.
* This is Bad Business
* Once an agreed upon price is made, especially face-to-face - a good Business needs to honor it, but James Mctamneys won't
* This is bad practice, it is unethical and goes against Business ethics
- I recently brought back 3 items, these items are 'separate' from the $3500.00 that I've spent in the past at the store.
This was my FIRST return at the store, I was told by an Asian lady who was training another female employee who was by her side, that I would not be allowed to return things constantly.
* First of all, to tell a customer something like this on their first return is just absolutely wrong and unprofessional. I could understand if it was my 3rd or 4th return in a short time frame, but it was my first.
* Since when do stores pick and choose when they can change their own legally binding terms and conditions printed on their receipt in Ink for any individual customer they so choose.
(Their policy is 2 weeks exchange, no refunds ) it has no limits on the receipt.
- I came back for a second return, and was met with "sorry you aren't allowed to return items anymore, I was beside my boss when you were told" (The young lady is referring to the Asain lady as mentioned above)
* I told the girl in a professional and polite way that she should recollect the conversation correctly because that's not factual. The Asain lady said that I could not do returns constantly or continuously.
* No customer, especially one who has spent $3500.00 should be met by this kind of hostility brought on by misinformation, clearly they were not listening while in training.
* The young lady said she'd have to go ask her manager if the second return could be approved.
* I told her to please word herself correctly when speaking with her manager because one single word in the way she structures her sentences can alter the understanding of that manager, thus creating an issue for all of us.
* She came back with authorization to go ahead with the second return
* I was told although the second return is approved, I can no longer return anything and that was my last time indefinitely.
* This alone was so unfathomable, I was taken aback. again another unethical and uncalled decision that goes against all Business ethics in every way possible.
I had an appointment with their Gold-smith the same day as the second return to get a Gold Ring Custom made. Instead I cancelled it, I bought a $751.00 Gold item for myself with my in-store credit and some cash. I told them politely that I would never do business with them again, I stated that I would be making an online review about them and walked out of the store on September 11th 2020 for the last time.

I brought some friends in visiting from New York city to see the store as they said they had heard about this place for years and wanted to see it for themselves. Well they were not disappointed - whew! I'm glad it turned out to be a great experience for us all. The customer service was exceptional & everybody got something they loved. All in all, we enjoyed our time there checking out all the great stuff they had and in the end, we bought a very cool vintage watch, a gorgeous necklace piece (estate), and I got myself a pair of silver earrings!

Thanks,
Patti, Artemis & Julia

Bought a fake 10k gold cross pendant, got it home and checked the inscriptions thru a jewellers loop in it and lo and behold "sterling" was embossed in it amongst the inscriptions. Went back to the store in 15 minutes and told what happened. The staff tried to hush me as I was upset, but I still told everyone else inside the shop browsing around, that I just was sold a fake gold cross pendant. Shop manager Flo was upset at me for "badmouthing" the staff and potential buyers inside the store that day it happened and told me I was not welcome anymore in the shop. The nerve!!!!!! They wanted my money back and the cross back to them. Not a chance I said. They tested the gold and it was silver clad/plated in gold after seconds of acid testing. They did not apologize. They wanted my money back and the cross back to them. Not a chance I said. I would report the incident to the media I replied unless I exchange the cross to another cross of my choice at 50percent off and keep the sterling fake gold cross for 10dolllars so they won't display and sell it anymore in the shop. They were not happy but had to oblige. I still had to check all other purchases I had made from them as Mctamney's Pawnshop on Church street in downtown Toronto is the BIGGEST SCAM PAWNSHOP IN TORONTO. SO BUYER BEWARE!

The staff were nice and greeted me at the door. I didn't get a big loan, but I didn't ask for one and I was able to pay it back. Looking at their ipods and guitars prices seem good, about half of BestBuy. I will return.

If you want to get ripped off, go to McTamney. They offered 10cents on 1 dollar value. Service is sucks and rude.

Parasites of the poor! They compare your items to the ebay etc. Prices, there is a difference in cost (shipping) let alone it takes time in post. I'd bet the sellinmark up price is huge compared to the price you buy from them. Go elsewhere!

Excellent Service! I will return