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Andros Kitchen and Bath Design

7050 Bramalea, Unit 38, Mississauga, ON
4 reviews
Business claimed Last updated: Over a year ago
About Andros Kitchen and Bath Design

Andros Kitchen & Bath Design, a total dedication to design, quality, function and service. Read Andros Reviews Go to full description...

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905-678-1196
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Today: 10:00am - 6:00pm
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Andros Kitchen and Bath Design, Mississauga Reviews (4)

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By John Pasquariello on Nov 01, 2020
We purchased a custom kitchen from Andros Kitchen and Bath Design and have regretted doing so ever since. We were told it is a high-end kitchen but do not believe this is the case. Aleem, the owner, oversaw the project and Marielisa was the designer. They provided the kitchen and installation, we took care of everything else (demolition, flooring, electrical, plumbing). The installation was scheduled to be done July 24-31, 2019 but due to a delay was completed August 26, 2019.
This was our experience:
• Cabinets arrived with some chips and black dirt which we had to scrub off and the installer attempted to cover, however they are still noticeable
• There are 2 gaps/openings on the underside of the upper cabinets in both corners, I do not believe this is a sign of high end cabinets.
• Kick plates were not provided for the dishwasher and stove openings, the installer patched them in
• There were gaps in the underside of our breakfast nook where the cabinets meet the counter, these were also patched by the installer
• The underside of the both the breakfast nook and pencil drawer in the desk are unfinished and fully exposed
• The corners of the crown molding are not clean or tight
• There was a poor design with the pot drawers as they are not able to extend fully without hitting my stove even though they were provided with the dimensions of all the appliances
• 2 additional rubber stoppers were requested and after much back and forth we were sent some that were much larger than the ones that came with the cabinets which the installer was not able to use for our kitchen. They eventually sent the correct stoppers by mail
• Our display cabinet was to have a glass shelf but we were provided a wooden shelf, upon pointing out the error we were told they would have to confirm with their contract although we provided them a copy of ours on site - eventually we were told we were correct and this mistake was rectified
• 1 year later a few cupboards have a smell
• When working with contractors it is customary to hold back 10% of the payment until the job is complete. When we attempted to hold back the final 5% (about $2000) we were threatened that the order of our counter and completion of the installation would be delayed until full payment was made. Reluctantly, and to prevent further delays, we provided the company the outstanding 5%.

On August 10, 2020 a filler piece of the upper cabinet (measuring apprx. 2inches x 37inches), which was originally patched by the installer, fell off and chipped. It was evident the piece was poorly installed with only 3 dabs of glue. On contacting Andros an appointment was set up for them to come and see what had happened later that same week. Aleem came, apologized and assured us it should not have happened and that a new piece would be ordered and measurements were taken for the order. A few days later we received an email stating Andros would incur the cost of the new piece ($200) however, as the one-year warranty had expired it would cost $350 plus HST (payable before the installer came) to correct their mistake and poor workmanship. When questioning the date the project was completed, which in my records was August 26, 2019, we were advised that date was a service call and completion was July 31, 2019. Note this means our incident happened 2 weeks following the end of the one-year warranty. Disappointed and upset we advised them that we would install the piece ourselves given we were not going to pay that kind of money for someone to glue the piece back on.
This piece was finally delivered October 23, 2020 however what was delivered was one large piece that we were advised we would have to cut to size ourselves. Why measurements were taken remains unknown and the lack of accountability was shocking. This is very poor customer service.


The amount of patchwork that was required in a custom kitchen was disappointing and we regret choosing a company that does not stand by its products or workmanship and pays no attention to detail. It seems to be all about the bottom line.

Please be weary of using this company and note that Aleem do not like to hear that he has done anything wrong and can be abrupt.
I have been asked for a referral by friends looking to re-do their kitchens and have refused to give it and tell them to look elsewhere.

We posted no review a year ago after the completion of the kitchen however, this was the last straw. We had to share our experience so that others are able to make an informed decision prior to undertaking something as large and expensive as a kitchen renovation.
By Heather Campbell Tyrannosaurus on Mar 20, 2016
I want to thank you for all your hard work, advice and professionalism during our kitchen renovation. We chose your company because it was clear that you had extensive experience and knowledge that we could trust.
The kitchen was a complex process that took us several months to plan and you were with us every step of the way. You were always patient with our questions and repeated changes to the design. You proposed creative solutions to every design challenge we ran into.
Your staff were courteous and prompt when dealing with unforeseen problems. The quality of workmanship through the construction and installation was excellent. Needless to say, I’m completely satisfied with my kitchen, which, in my humble opinion is spectacular!
Thanks once again. You’ll be hearing from me once I convince my husband that our bathroom needs redoing!

Sincerely,
Heather
By Eva & Vac Kachar Orca on Feb 13, 2016
We would like to express our great satisfaction with services of your company, namely with your personal attention to our kitchen project. You have been very helpful in our final decision of the kitchen design and the way it turned out, thanks to you, we would not change anything. Your installer did a great job putting the cabinets together and we admired his workmanship. The quality of our kitchen is excellent and we are very happy with our choice.
In closing we would like to stress again that you and your company supplied us with a beautiful kitchen and we would not hesitate to recommend your service to anybody.
With best wishes for a continuing success,
By WalterRamuscak Hound on Nov 22, 2015
Thank you and your staff for the amazing work that was done in our new home. As you know building a home can be a very stressful experience to say the least. Your team provided us with peace of mind that the job was going to be done properly.
Our new kitchen was delivered on time, the design was exactly what we requested and the quality of the products is outstanding. We are extremely satisfied with your company both for its professionalism and quality of products.
Thank you once again for helping to make our new dream home a reality!
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Additional business details

Email address: aleem@andros.ca
Established in 1991, Andros Kitchen & Bath Designs, offers distinctive and functional custom designs, superior products and exceptional service. An active member of the National Kitchen and Bath Association, (NKBA) Andros Kitchen & Bath Designs is proud to represent the ideals and business standards required being a member firm of NKBA. Today, Andros Kitchen & Bath Designs is well known, and continues to strive to become industry design leaders by enhancing our exceptional service, dedication to quality products, style, innovation and value.
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