Maple Ridge Community Management

Verified by yext

I usually don’t write reviews, but my experience with Maple Ridge Community Management has been so frustrating that I feel the need to warn others. From start to finish, this company has consistently underperformed, and I’ve been left dealing with the fallout.

First, communication is a major issue. The staff is extremely difficult to get ahold of, and when you do manage to speak to someone, they’re often unhelpful or downright dismissive. I had to send multiple emails and make countless phone calls just to get a simple issue addressed, and even then, it was like pulling teeth.

Overall, I would not recommend MRCM to anyone. They fail at basic communication, maintenance, and customer service, which makes renting from them an unpleasant and stressful experience. I would suggest looking elsewhere if you value responsiveness and professionalism.

The website states 'Award Winning Team' LOL. The we are useless award.

Craig McMillan
Tom Kortko
Leza Blair
Tracy (Payne) Robinson
Colin Ogg
Shawn Machado
Adam Kalpin
Diana Jara
Farisha Raju
Andrew Machado
Sharon Bellissimo
Shabana Toonday
Joe Cheung

I had the unfortunate experience of dealing with Maple Ridge while renting. Their inefficiency, poor communication, and lack of professionalism created an incredibly stressful living situation. I urge potential tenants to consider other options before renting with them. A reliable property manager can make a world of difference in your renting experience.

Maple Ridge Community Management is rude, unhelpful, and disruptive to the enjoyment of your condo property.

MRCM is the absolute worst management company I've ever had the displeasure ov encountering.

Their tactics are downright rude, unhelpful, abusive towards condominium residents and disastrous.

I can’t believe they are still in business, that’s how bad they are.

Typically, property managers lack the skills and qualifications necessary to oversee a whole facility. Instead of trying to offer customer service, they choose to neglect as much as possible because its easier and they usually arent that bright. PMs, here's a tip: try not to disregard complaints, even if they are difficult to handle and you are overwhelmed. It's known as customer service. Not sure what they teach you for those certfications but I'm guessing it ain't rocket science.

Not worth the effort

Horrible, liars, abusive towards residents, disgusting company with disgusting staff, MRCM will ruin your condo building. Don’t invite them in, it will be the worst mistake you ever make.

They charge extra fees whenever they can to gouge you.

Maple Ridge Community Management (MCRM) engages in completely unethical practices to make money and should be avoided. We moved into our condo then contacted MCRM to start making monthly payments. They emailed us saying we can fill out a pre-authorized form. As instructed we completed the form and sent them a void cheque. Two months later they send a certified letter saying we have not paid and there is an additional intent to lien charge of $282.50. I have sent them many emails, called by phone, and even went in person to dispute the unreasonable charge but there is simply no answer or response. I have filed a complaint with BBB and will continue to escalate this issue as MCRM is quietly adding charges with no person to speak with. This seems purely intentional to me and a bad way for MCRM to make money. I would never do business with MCRM if I had a choice so be cautious!

Their building superintendent was Dene Cousins. Lots of grumblings about her. She was racist and would not respond to requests for help. Basically did nothing until you went away.

We are an active Construction/Renovation firm that works primarily in the hi-rise Condominium sector throughout the GTA.

We are currently working on a suite renovation in buildings you manage on Rean Drive.

We thought you should know how appreciative we are in dealing with your professional Property Manager -Lori Patrick-Clark.

Lori we know is responsible for handling the day to day operations of the Corporations many facets on behalf of your firm. We recognize this is a big responsibility and notwithstanding, when we require Lori’s assistance she is always available and a pleasure to work with.

We thought you should know, as sometimes all of us who strive to do the best are not acknowledged.

Victor Goldman
Terra Home Renovations Ltd.

Property manager was Dene Cousins and she ignored complaints and basically did a crap job.

Horrible service

all they want is more money, increase condo charge