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Hearth Fireplaces/Depot

416 Memorial Dr NE, Calgary, AB
2 reviews
Claim this business Last updated: Over a year ago
Listed in: Fireplaces
About Hearth Fireplaces/Depot

Hearth Fireplace and The Fireplace Depot purchase factory-direct wood fireplaces and gas stoves and we do in-house warranty direct. We have well-trained sales people, installers, and gas fitters. We p Go to full description...

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403-.50-8.50
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Hearth Fireplaces/Depot, Calgary Reviews (2)

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2 reviews
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By Raspberry Duck on Apr 25, 2014
I went to the Calgary Store on Memorial Drive on March 28 to purchase a fireplace. After waiting there for almost 15 minute without being acknowledge by one of the two elderly sales gents one of them finally assisted me. There wasn't much talking, and I paid a 50% deposit, was told I can pick up the unit in 10-14 days, and I left. On day 14 I called them for a status update/ETA and the guy I talked to was so incredible rude and arrived the day before. Why the sales person didn't call me I wouldn't know. I went there yesterday for pick up and same thing happened - waited 15mins before being acknowledge. This time the sales person didnt talk to me at all. 20 mins later everything was loaded on my truck and I was so grateful to be done with that place. Unfortunately when I got home I received the surprise of a badly damaged mantel. Screws were ripped and broken into two pieces now I am forced to deal with the manufacturer directly to rectify this as I do not EVER want to deal with Hearth Fireplace Depot ever again. I cannot believe bad service like this still exists in this day and age. Will never recommend this company to anyone!!
By kingkong on Apr 15, 2009
I can't believe the prices, or the fantastic service that I received!!!!!
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Email address: loglife@telusplanet.net
Hearth Fireplace and The Fireplace Depot purchase factory-direct wood fireplaces and gas stoves and we do in-house warranty direct. We have well-trained sales people, installers, and gas fitters. We provide complete installation. Other products offered are bbq's, mantles, stonework, and log buildings.
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403-508-5000
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