Bob came to our house to provide a quotation for a new furnace very soon after we first contacted Ashton Service Group in mid-August. As he spoke to us, we soon felt confident that he was providing the information we needed to make the correct choice of equipment. We had done considerable research regarding furnaces, and found Bob to be very forthcoming and knowledgeable about exactly what furnace and additional equipment would be appropriate and required for the size of our older house and the seasonal temperatures of the Lower Mainland. Ultimately, an appointment for installation on a date that was the most convenient for us was readily made with the office staff. The technicians, Jordan and Travis, arrived on time and with every tool and ladder needed to both remove the extremely elderly furnace and install the new one as well as the various amendments to our existing system. They were professional in their conduct, very efficient in getting the job done, and repeatedly cleaned the area during the process--they left no mess behind. Bob visited the site while Jordan and Travis were working to ensure that no issues had arisen. He also advised us regarding all the rebates that were available to us and how to apply for them, providing us with the information needed to submit our applications. We enthusiastically recommend Ashton Service Group.