Speaker City

Total Crooks! I took in a JBL D13) 15" Speaker in perfect shape, except it needed the voice coil wires re-soldered(a common problem). They said it needed a new voice coil and it would take a couple weeks. I trusted their alleged expertise and left it with them. I waited and waited and when I phoned after 3 weeks they sounded annoyed and put me off. I phoned a week later, more annoyed, after 6 weeks they said it was ready. I came in and the aluminum dust cover was completely pushed in.(not slightly dented, fully pushed in) I asked what happened and the fellow (Chad) said that it got pushed in but it wasn't a problem. He said this as he wrote me up a bill which billed me for TWO voice coils.(Yes one of those 2 voice coil speakers!!) His coworker said that actually with a JBL the aluminum dust cap made a difference and they agreed to fix it...(again!) He went up stairs and brought it back with a new dust cover glued over the old one with the glue still wet. They said to take it home and not use it for 24 hours..So next day I tried it. It sounded like a tin can, NO bottom end. This was JBL 15" speaker..with no bottom and very very quiet. I phoned them and told them this and they said that it was working perfectly, I disagreed and after having to be quite forcefull about it they said I should phone Vancouver Audio Clinic whom they farm a lot of their work out to. I talked to David Lee at VAC clinic, He tried to convince me that D130s had no bottom and were mostly mids. I said I had played music professionally for 20 years and I was aware of what bottom end and mids were. He said bring it in. I did and after a brief test he said " Oh, they glued the voice coil shut (speaker city) .It's wrecked, It needs to be completely rebuilt . So as he did Speaker City's repair stuff, he had to send away for a completely new aftermarket kit, close but not a JBL kit, and rebuilt the speaker. When I had it it originally it was pristine except for the leads, Now it was an aftermarket rebuild. Speaker City denied any responsibility. Charged me for 2 voice coils and labour $180, and wrecked my speaker. DO NOT trust these people with quality speakers!! They are dishonest, rude, and incompetent!