Mike's Carpet & Flooring

I want to say that I had the best experience ever shopping for flooring. 3000 sq feet of vinyl plank flooring. I bought it and hired them to install. Mikes Flooring is staff top notch from the sales to the installers. I am planning to hire them again for my rental unit.

Love the vinyl planks that were installed by Mikes Flooring team. salesperson was supportive and helped me choose the right flooring for our basement. Large selections and flooring options which was helpful and gave us options to choose from. We decided to do the vinyl planks for waterproof and dog proof. Thanks to all Mikes Flooring team!

I hired Mikes Carpet & Flooring to remove old carpeting and installed hardwood flooring in our living room and dining room. We are very pleased with the company and work completed. Installers showed up on time, work was completed professionally on the date promised and the finished product looks great. Leo the installer is talented. Paid attention to detail, clean job, In my opinion, you cannot go wrong by choosing this company as I honestly had nothing go awry. Highly recommend.

Refused to repair obvious installation issues, lied re quantity materials and never supplied what was owed to me. Photos speak for themselves.

They installed laminate flooring in our new home. They did a great job and beyond my expectations. I would higher them again. It was money well spent.

We recently opened a hair salon. they did an excellent job in getting the floor in before her opening and helped us choose the right flooring for us. They made sure we got waterproof and very durable for the salon. Mikes Carpet & Flooring crew worked really hard to get the job done on time. . THANKS!

Great place! We just finished getting new hardwood floors and tile installed in our bedrooms/bathrooms Very helpful and professional.

I've remodeled 4 properties and Mike's Carpet & Flooring is the place to go for your Laminate or Wood and carpet Flooring needs! They have a wide array of selections, excellent customer service and convenient location. but their prices are great and keep me coming back for remodeling and rental projects of my own.

Highly Recommend for carpet installation and lino. Very for a competitive pricing. I shopped around at few store and by far Mike's Carpet had the best price and exceptional customer service. We had a in home estimate by Mike. Following week we had the install. We did not have to wait for the products cause they had a lot in stock and a lot of colors to choose from. I would use Mike's Carpet again and any of flooring service.

I could not be happier with the service of Mike's Carpet & Flooring. The rep that came out for the estimate was knowledgeable and in no way pushy at all. He even helped us pick a laminate color for our home. The communication from the rep, as well as the office was excellent. They are a great company with good prices, great materials, and excellent customer service. I would highly recommend them, and plan to use them again in the future.

I enjoy shopping at and dealing with Mike's Carpet & Flooring. . From the moment you walk in the door and are greeted with a friendly welcome to the time you leave and an employee helps you load your vehicle, the shopping experience is memorable and the saving are huge

Really all 5 star service.... and great prices!

Long overdue review. Came here this past summer to pick out laminate and carpet for our living room and bedrooms. I was greeted immediately and the staff was very helpful. I told them my budget and they helped me find the flooring the fit my budget. I went to 4 different tile stores in the area and found them to be the cheapest with the same quality flooring. I had a estimate done by Mike and within a week installation began! Installers were great to work with. Definitely will go back!

Awesome Job! Highly quality service. We found Mike's Carpet & Flooring on the internet and very happy that we did. They had the best price and a large selection of wood. We purchased and hired them to install engineered wood in our new condo. Reza the installer did a fabulous job. He is very talented. He paid attention to small details and was very patient with us. All of Mike's Carpet employees were a pleasure to work with. Very professional and knowledgeable

I went into the store and was blown away by the wonderful help I received. I will never shop anywhere else other than Mike's Carpet and Flooring. I went into this store looking for quote on carpet. My cats tore up carpet in the home that I was renting and when my lease was up in the home, I had to replace the carpet. I shopped around for weeks looking for the right deal. I didn't want to invest too much money as I was not planning to stay. They helped match carpet almost identical to what was there previously and they also get me a wonderful deal. I am very happy!

Very speedy turnaround, excellent service, and excellent craftsmanship.
We compared Mike's Carpet & Flooring to three other flooring companies and by far Mikes Carpet & Flooring had the best price with the same quality of flooring.
The receptionist Kelly, Mike and the installers , showed extreme patience and understood that this is an investment that requires consideration. They worked with us though every step and answered all our questions. I would definitely use Mike's carpet & Flooring and definitely recommend them

We were in desperate need to change our floors before the holidays as family was coming to stay over for the holidays but we couldn't spend too much money. We search the internet and found that Mikes flooring had a great promotion on high quality laminate flooring. We contact them. The receptionist Kelly is very friendly, knowledgeable answered all of our questions. She took our information and passed it our to Mike for the in home estimate. Mike called the next day and booked the estimate the same day. He is pleasant to talk to you. He brought samples out for us to look at. We explained the situation we are in. He understood and booked us in for the installation 4 days after the estimate. The installer were also a pleasure to work with. They worked in a timely manner. We had them remove the old carpet, install new laminate and install new baseboard and transition. We did not run in any problems. Our floors look very good. Can wait to show them off to our family. And the best part is that we save a lot of money by going with Mikes Carpet & Flooring. We highly recommend Mike's Carpet & Flooring

I'm giving this company 1 star, as it isn't possible to give them a zero rating. We hired Mike's Flooring in April 2013 to install laminate flooring throughout our 1,200 square foot townhouse. While choosing a product, getting a quote and setting up an install date all went smoothly, things went completely downhill after that. The installer that came to our home was abrasive and rude. He was more concerned with getting the job done quickly than making sure it was done correctly. He quickly installed the base shoe throughout our house and it is cracked, chipped, and in places it comes more than 2 inches away from the baseboard. The carpet that was installed on our stairs looks like a bad DIY project, with lots of fraying and loose staples.

We have been trying to resolve these deficiencies with the company for approximately 7 months. We have left numerous messages for Mike and sent emails asking to have the issues fixed. 7 months out and there has been zero legitimate response from the company.

Once your invoice is paid, if you have issues with their product or installation, good luck getting in touch with them to fix it.

It is a pleasure to share my experience with doing business with Mikes Carper & Flooring
We were moving into a new place and we needed some work done on the floors. The existing hardwood floors were nice but they were heavily scratched and damaged by neglect from the previous owners.
I contacted Mikes Carpet & Flooring and they were able to come the same day for a in home estimate and complete the job within a week.. They sand and refinished the hardwood. Since I had Mike at at our for the in home estimate I asked him to measure the bedrooms as well so I can change the carpet. The price was reasonable for the refinishing the wood and changing the carpet. I decide to do both. The hardwood floors looked so much better the new carpet looks beautiful!
Pricing was incredibly reasonable, costing us less than 1/5 the cost of what a new floor installation would be.
Super friendly and knowledgeable owner and staff who I would definitely recommend if work done on floors Thank you for helping us move to our new home with new floors.

Mikes flooring supplied and installed engineered wood in our home. hey walked us through the entire process and helped us work out the materials that would best meet our needs.
The job was scheduled as soon as we made the deposit so we did not have to wait weeks to get an installation date. The installation team was professional, friendly and efficient.
I would highly recommend him to anybody else.

My husband and I were looking for a place who could do carpeting to our home that we jus recently bought. After shopping around, we decided to stop by Mikes Carpet & Flooring as we heard they have great service and sales. We browsed through flooring options for our new house. Kelly was very knowledgeable and provided outstanding customer service. She answered all of our questions and showed us many samples while explaining the pros and cons of each. We decided to do laminate in the living room, dining room, entrance and hallway as it is scratch resistant (we have pets so we knew they would scratch the floor) The laminate we chose looks like hardwood and beautiful Brazilian Cherry. We put half Berber and plush carpet in the bedrooms and stairs. Originally I wanted Berber but Berber is not soft so I was pleased to see that they have half and half this way the carpet is still soft and durable. It is the Hilton Head carpet. It had great warranty and was stain proof which also was a bonus for as in case one of our pets had an accident. I had new baseboard put in. I chose to have them stay primed white and not painted. The transition pieces were real wood and stained to match my floor.
The installation went smoothly. It started out by them ripping up the old floor on the main floor and installing the laminate. They finished the laminate installation in one day. The following day we had the carpet put it and it was also finished in one day. The installers were polite and work hard to finish the floors in a professional manner. I had done a lot of comparison shopping prior to Mikes Flooring, Mikes Flooring had high Quality, best Price and most of all trustworthy!

Choosing Mikes Carpet & Flooring was a easy choice for us to hire them because they were knowledgeable, answered any questions we had which made feel good. Another reason was that they had the best price by far. The installation date ran smoothly. Installers worked really hard. Our carpet feels and looks good

Mikes Carpet & Flooring is the best flooring company - I had a wonderful experience with them. I decided to go with Mikes Carpet & Flooring because number one they were specific with what they do. Everything is in writing and very clear so there were no surprises. Number two they had a good deal on laminate flooring and number three - when Mike did the in home estimate he took his time, was knowledgeable so I feel very comfortable. Laminate flooring installation took one day. Looks awesome!.

I am going to start out by saying that Mikes flooring did an amazing job. They provided very good service! The first thing we did was call Mikes Flooring. They told us that they provide in home estimates which was great because this save us time and gas on driving out to the showroom. Mike scheduled us for evening appointment as we work during business hours - this also made us very happy. Mike showed up on time - very polite, knowledgeable man. He introduced himself and got right to business. He asked us where we were getting the new floors so we showed him. He measured the area which took him 5 minutes. After the measurements he showed us samples of the laminate flooring and went step by step about how this process. He went into details and did not leave anything out. He asked questions about the baseboards, if we were going to remove it ourselves, asked about the transitions, closets doors, removing the old floor ect... things that you would not think about so there were no surprises. Once Mike left we received the estimate within the hour. It was very clear and specific so once again we knew there weren't going to be any surprises as in the past we did some renovation always something would come up. The price was reasonable. We chose 8mm laminate through out the whole house except the kitchen (we left tiles in the kitchen) On the installation date the installers came in and got to work right away. The pulled up the old laminate, removed the baseboard, swept the floor and started the installation. The area was 900sqft. The job finished that day! :) We were very happy about that!. I think that if you were looking to change your floors definitely check out Mikes flooring. We definitely don't regret it! And the floors we got was the Glassgow Oak legacy line. Beautiful color. Very modern and a good price.

Short version: We had laminate installed on May 27th, and are still fighting with this company to date.

Mike's flooring didn't do a proper pre-install check of our premises, even when invited to do so by us (the customers). We had holes in our carpet, and when they came to do the estimate, we invited them to take a look at the carpet -- and they declined.

They arrived on May 27th to do the install. I stayed out of the installers way in another room while they worked. At no point did anyone ever come to me and discuss any problems with me. By the time they came and got me, the floor was already down.

What really happened though? They ripped and cut up all our carpet without a single check or a single thought, and only THEN realized the sub-floor was terribly uneven. Instead of informing us the sub-floor was uneven and asking us what we wanted to do, they secretly called Mike from Mike's Floors and told him (not us), and he advised them to install the floors anyway.. so they installed the laminate on the sub-floor anyway without our informed consent.

We now have floors that are bouncing and buckling and will most likely eventually break at the joints (the installers themselves even said it would happen). Mike's Flooring keeps skirting responsibility for this problem despite repeated attempts to work out a resolution with them.

Mike's Flooring keeps saying we signed a contract stating they are not responsible for leveling but we are not holding this company responsible for leveling. Just the opposite, in fact. We are holding them responsible for having installed the proper product based on the state of the sub-floor, in addition to getting the customer's consent. We are holding them responsible for weak tactics and faulty business practices since they failed to do so. Had they properly inspected the floors, we would never have installed laminate to begin with, we would have left carpet in our unit or had Mike's Floor install Carpet, not laminate.

Once they found out we were upset, they tried to pacify us by saying they would take up the floor and we could "pay $5,000 to level the floor". So essentially, they did the job and then held us hostage after-the-fact if we wanted the job done "right".

In addition, we found out there there are additional ways to deal with uneven subfloor if that is your only choice when installing laminate, including shimming the floor so the laminate at least doesn't bounce and finally break. This is something we learned after by consulting with additional professionals.

Everyone we've spoken to has stated that Mike's Flooring has moved forward in bad faith, bad business practice, and bad contracting. We are unsatisfied customers who feel cheated and neglected. We are looking for a written guarantee that they stand behind the installation they did without our informed consent, to which they have been consistently resisting.

We are in the process of a Better Business Bureau complaint against this company.


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Long version:
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We had new laminate flooring installed on May 27th, 2013.

Installers came to our unit in the morning, and due to the size of the apartment, I was confined to a small bedroom with our dogs to make sure they didn't cause any trouble, as well as all of our furniture was in the two bedrooms (carpet stayed in the bedrooms).

We stayed out of the installers’ way the entire time and were only brought out to view the process of the flooring at the stage where about 95% of the flooring was already down. It looked OK at first glance but was covered in dirt and debris, so I returned to the bedroom to wait out the process with our dogs.

At the end when all the flooring was down, we were told they could not install one of the transitions (into the bathroom) because the door would not close with it in. I was incredibly frustrated and confused, as no one had told us prior that there could be issues with our doors.

Mike (of Mike's Flooring) had done our estimate. He did not check door clearance issues; he did not examine the floor beneath the carpet either. Nothing was done other than wall-to-wall measurements. During the estimate process, I told Mike that he may examine the flooring beneath the carpet as there were several holes and torn up pieces (damaged by our dogs) for him to take a look. He declined, in the presence of my husband who also recalls him declining to examine the flooring underneath the carpet.

We found this strange, as I would assume he would have wanted to see what was underneath, but we took them to be the professionals and not us, so we went along with his plans. We also asked them by email after the estimate was complete if the carpet removal costs that we paid for were going to cover the removal of the linoleum in the kitchen as well, to which we were told they didn't have to remove the linoleum. Again, they're the professionals not me, so we left it at that.

Moving forward, the fact that the door would not clear the transition was very frustrating for me in that moment as we had absolutely no way of fixing it, and there was a strip of the bathroom floor gone in the meantime where the transition should be. We were left to figure out a way to ourselves to shorten the door, with little advice from the contracted installers about the door itself (one of whom seemed to speak little to no English, the other spoke difficult-to-understand English). The installers literally left us with a piece of transition, some glue in a canister we can't even use without buying the proper tool to get the glue out, and the advice on how to glue it down in the doorway.

We were essentially expected to 'do it ourselves', on a job we paid $2,800 for. Which is not something we would have chosen to do ourselves, if we had have been informed prior that one of the doors would have clearance issues, we would have either had someone picked out to do the job, chosen not to do the job at all, or deferred installation until we could figure out a plan of action. We are not carpenters.

In addition, the other two transitions had to be 'set' with glue -- something we were not informed of prior, we had no idea -- When the installers were done gluing them down in the doorway, he asked us for heavy objects from our house to hold them down! We found this to be very unprofessional to have to uproot items of a heavy nature without a single drop of advanced notice. We found boxes to put atop them which weren't all that heavy unfortunately and the installer seemed displeased with the weight of them as if it weren't enough -- but he still allowed them to be the items that held the transitions down.

We were never once told prior to this that we would have to come up with heavy objects to set on top of transitions to keep them 'held down' until they set. Not once during the estimate or installation phase, only at the end when all was said and done.

So we covered the transition area with boxes that we could find.

Moving on to the body of the complaint:

After the incident with the transition, both installers went down to their vehicle. I was very frustrated at how things were going, so I took a walk around the apartment at that point in time. As I walked around the unit, the floors in three to four places in the unit bent and bounced under my feet, in at least one location the drop is considerable. I remember phoning my husband and saying "It's like a fun house in here the floors are so uneven."

When the installers came back up, I explained the problem to which one of them said "Well the floors were uneven underneath." The floor/sub-floor was uneven? The same floors that the estimator (Mike of Mike's Carpet) refused to take a look at? No one ever brought out a level or ever checked underneath the floors, nothing. Not one thing.

In addition, one of the major caveats in the floor is coming out of the kitchen into the living area. As far as I know, they put the laminate directly over the linoleum in the kitchen without removing it, meaning the kitchen is officially higher than the living area in height! So when you laminate over the kitchen, of course it will drop down into the main living area a bit. It only dawned on me now how stupid it was to leave the linoleum in the kitchen in place.

At no point did the installers come and tell me "Your floors are terribly uneven. How would you like to proceed?"

If they had, my answer would have been "Put our carpet back." But of course they had already ripped and cut the entire thing away by this point, rather than lifting some of the carpet in the living area in order to check the floors, instead they got right down to business cutting our carpet in the hallways. I know from my own research and from my husband doing his research that the number one mistake people make is to install laminate flooring on an uneven surface. Even the most basic of contractors knows this. Even we know this and had we known that the floors were uneven, we would not have leveled the floor, we would have just chosen not to install laminate.

I tried to get more information out of the installers about how on earth this was supposed to be a proper installation, but I was only met with disillusion. "We're just paid to put it down". "Just sign the paper so I can get paid". And still when I showed him one of the spots where it was bouncing, and I pressed my foot up and down on it to demonstrate and asked him "And you're sure this won't break?", the installer said to me (verbatim): "Well if you keep doing that, of course it will break."

So just to clarify, the installers themselves said the bouncing points in the floor will break.

We phoned Mike of Mike's Flooring that day looking for an explanation. While on the phone with him later in the evening, we were told that the floor will 'settle' with the uneven floors (so what he's telling me is that my floor is going to have a dip in it? Yes, that's so much better, clearly!).. even though all of our research says the floors -could- have been at least shimmed with either padding or wood to prevent the dips in the floors, he was telling me it was perfectly OK.

He said the installers had actually telephoned him during the install to tell him the floors were uneven! And he told them to go ahead and install them anyway, without talking to us. At no point did anyone tell us the floors were uneven or explain what that would mean for us going into the future.

He said he was trying to save us money, to save people money, because who would pay $5,000 to level the floor -- not most people, was his opinion. But the problem is that no one asked us, no one informed us, and the fact is there was another option rather than pay $5,000 for a leveled floor.

The option would have been for him to have checked the floors prior to installation, and in the event the floors were found to be grossly uneven as they are, we would have chosen not to install the laminate. Instead, we would have replaced the damaged carpet. In fact we may have lived with the damaged carpet for some time to come if the alternative was poorly-installed floors.

But now the floors were here, essentially without our informed consent. So I pushed him over and over again to assure us that these floors would be covered by the warranty and by Mike's Flooring in the event of damage to the bouncing areas. He was somewhat reluctant to state it firmly but in the end upon my questioning him that we could rely on them to be responsible for the floors, he said that yes, they stand by their installation.

We took that as gospel, some shred of hope at least. He also apologized on the phone for not having told us the need for heavy objects on the doorway transitions earlier, and he asked us to please not move the boxes until the next day. And that was it for the night.

The next day we removed the boxes from the transitions so we could move our furniture. Luckily this was the first thing going right for us, the transitions seemed firmly in place and they were not moving like they were the day before. However when we removed the boxes and turned on all the lights in the area to check the work, we noticed there was a notch gouged out of the floor, and not by anything we had placed there to hold the floor down that's for sure.

The gouge in the floor is crescent-shaped and resembles a tool mark, maybe a hammer or some other tool, I'm not sure. But it's there.

I emailed Mike's Flooring immediately that evening (evening of the 28th) with a photo of the damage attached.

I am still waiting on the morning of the 31st to have anyone even attempt to contact me, despite the company being very prompt at responding prior, scheduling our estimate/installation, and certainly in taking our money. But for this, we get put off.

In addition (as if there weren't enough already), if you recall my talking about the bathroom transition that couldn't be installed. Well when I asked the installers to show me how far the door would close with the transition in, they put the transition down in place and pulled the door closed, but instead of stopping when the transition resisted the door, he forced the door over the transition, causing a huge scratch in the finish of the transition.

So that's additional damage on top of everything else.

We've been through a lot with these floors in a matter of days. We're tired, we're stressed, we're anxious about our product. We live in a housing co-op that requires us to do things by-the-book and ensure quality workmanship on anything we change out. We do not 'own' this property, we are accountable to someone else, and Mike's Flooring needs to be accountable to -us- in turn.

These floors are improperly installed and we were improperly informed during the entire process. As a result, we have a sub-par installation of the product we chose, and we chose the product based on a lack of information by the company. Essentially we were kept in ignorance, perhaps on purpose though I can only speculate as to the intent.

And finally: Though it was mentioned that the crew would clean up after themselves, the unit was left caked in dirt both inside and out on our balcony. It took many hours to clean it all up, and the balcony is still filthy.

What we’d like at this point is as follows:

1) The chip in the floor repaired

2) The damage to the bathroom transition touched up in some way (we have no choice but to install the transition ourselves somehow this weekend because otherwise we risk damaging the floors near the bathroom door over time)

3) A guarantee in writing and signed by Mike of Mike’s Carpet and Flooring that states Mike’s Carpet and Flooring shall be responsible for any and all damage to these floors in any of the uneven areas, including but not limited to cracking of the locking joints or any other portion of the floorboards. There are three to four areas and Mike’s Carpet and Flooring is more than welcome to come and document these areas for future reference, otherwise we will document them ourselves.

Barring the above solution, we would ask that:

A significant portion of our money is refunded on this job so that we can potentially hire someone to assess and potentially fix the floors that Mike's Flooring installed.

We are open to other potential solutions as well and are not unreasonable people. But we are frustrated, angry, and very very unsatisfied.


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Update June 19, 2013

Mike's Flooring sent us a repair tech to install the transition in our door (and we agreed we would chop the door ourselves, even though we have no clue what we're doing) and "fix" the chip in our floor.

Here are the results:

The chip in the floor was filled with paste. A brand-new installation, damaged by them, and instead of replacing the board, they filled it with paste. Paste I can get at Home Depot for $5 which is exactly what the installer told me husband he could actually do. Cheap fix for cheap work, I guess. Go figure.

The transition in the bathroom: The installer showed up with two different types of transitions.. and the lower-profile type? Well that fit in the door perfectly, WITHOUT having to chop the door AT ALL.

Had Mike's Flooring taken only a moment to inspect our premesis when they first did the estimate, they would have known these things prior and they would have shown up properly prepared like a professional should.


Even though Mike's Flooring repaired the chip (barely) in our floor, if you can call it 'repaired', and installed the transition in our bathroom as they should have done to begin with.. we are still completely unsatisfied, and we still do NOT have a written agreement from the company to warranty the floors in the uneven areas. We have a lot of phone-call promises that we practically had to berate out of them by repeating the question over and over and over again, but nothign in writing which is what I wanted.

I still feel I will end up filling a Better Business Bureau complaint against them in an attempt to get the warranty -in writing- for having installed laminate on uneven floors without informing the customer (us).


So there you have it. Buyer beware.

http://www.youtube.com/watch?v=duGXihIaZwY

We had the oldest , ugliest shag carpet in our home. We needed to change it and had a tight budget. Thank god we found Mikes Carpet & flooring because they had very good deal on flooring. We endd up with getting laminate flooring made in europe at a $1.99sqft installed. On top of the great price the service was awesome. Very good installers. Receptionist very nice and Mike was unbelievellu nWe spend $2200.00 to replcase the floors