GoodLife Fitness Hamilton Limeridge Mall Women's Only

Verified by DAC Group

Sunday Oct. 11th, 2020 - went in for a workout at 1:00 pm. (All ladies on Upper Wentworth) The protocol during Covid is they come around with a sign to let you know how much time you have left. I am well aware of the protocol as I am a corporate member. I have been a member for many years. I travel around to many of the Goodlife centers in Hamilton and Burlington. I love working out. It always makes me feel great. Since Covid, I have been told by employees because I have inquired and asked the question, that you have an hour and your workout is done on the hour and then it is expected for you to quickly get your things and leave. This particular employee - blonde hair in a bun working the front desk came around with the 15 min remaining sign - I acknowledged her 15 min sign with a thumbs up b/c I had my headphones in and I was doing my floor work. I later acknowledged her 5 min warning also with a thumbs up. I always do this at other Goodlife gyms too. To be honest, I will say that I am always keenly aware of time and have excellent time management skills - especially during a workout. I keep my eye on the clock at all times. I finished my workout at 1:58 pm promptly and rushed to the change room to quickly grab all my things to leave for 2:00 pm. I just had to grab my bag, purse and coat and obviously no shower during these times. I knew they were closing at 2:00 pm. I had been following the protocol diligently on my end. I was rushing out to leave and not just taking my time. I was trying to be respectful. I was out of the building by 2:03 pm. I noticed there were still a couple of other members(non-employees) who were still in the building when I left. I would have been out right on time but unfortunately, before I left, the same girl (blonde hair in a bun) was standing in the change room as I walked in. She was waiting and staring at me as I was quickly gathering my stuff to leave. Her body language told me she was angry. No one else was in the changeroom. She continued to stare at me with her arms crossed in front of her. I noticed she had a cloth and a bottle of cleaner in her hand. I thought, why isn't she cleaning and keeping herself busy? Why isn't she using her time more wisely? Surely there are many other things to clean and do other than stare at me. Why is she trying to intimidate me with her frown on her face and negative energy? She made a huffing and puffing noise a few times and her energy was so negative, you could cut the room with a knife. I couldn't get out of there fast enough. I felt like I couldn't breathe. I could tell she wanted my attention, so I turned my back to her as I was getting my stuff quickly. She made me feel very uneasy. She stomped out of the change room then quickly returned and in a confrontational tone said, "what did you say to me?" At this point I turned to her, I remember feeling confused and was getting rather upset by her antagonistic aura that it made my heart race. I told her I didn't say anything. Again, she confronted me in a harassing way, "what did you say to me?" I again repeated myself and said, I didn't say anything to you. I am not talking to you. At this point I did ask her WHY was SHE was talking to ME this way? I didn't appreciate it. I am a customer. Is this how you treat customers? She then said in a sarcastic and confrontational tone, "why are you so angry?" I corrected her and told her that I wasn't angry (I just did a work out - I felt great) but when you put out negative energy - it will come back to you. How do you want me to respond to the way you are talking to me? I don't even know you. She then said in a very sarcastic and disingenuous tone, "I hope you have a better day." She also said in an angry tone, "I have to wait here and clean your locker." I remember thinking, I wish she would just leave me alone. This employee deliberately tried to start an argument with me. I was not looking for an argument. I just wanted to leave quickly as I knew they were closing and didn't want to hold anyone up. I will admit that she pushed my buttons and I used a few choice words that were not pretty and should know better BUT I honestly couldn't believe the audacity of her disrespectful behavior. She was deliberately trying to get a rise out of me. It was uncalled for. She was deliberately provoking me. How does she want people to respond to her confrontational and abusive behavior that is being projected out of her and onto others? I was absolutely flabbergasted by it. What human being wouldn't feel the emotion of some anger by this behavior from a stranger when you have done NOTHING wrong? This employee of Goodlife needs to learn how to treat people with respect. I had an awesome workout and I felt great! I always feel great after I work out and this time was no different. She tried to gaslight the way I truly felt by putting words into my mouth. Her behavior is an example of micro aggression. I want to tell her directly, if you don't transform YOUR anger, you will transmit it and that is exactly what YOU did. I called her out on her behavior and she didn't like it and tried to deny what she was doing. I will be following up with the manager. We are in a pandemic and no one needs to be treated this way - especially people that are supporting her livelihood. All I am trying to do is come in for a workout and take care of my mind, body and soul. This girl should be reprimanded and should apologize to me at the very least for her unprofessional and provoking behavior. Very disappointed.