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Choice is the name of the game. Selection is one reason customers are beating a path to the doors of End Of The Roll. Although they describe their stores as warehouses -- floor covering superstore is Go to full description...
End of the Roll, Penticton Reviews (6)
I have and will continue to recommend your business.
The way this outfit works is, they make you pay for half of the job up front which pays them (the store) for materials including mark-up. So, if the installers screw up the job and the customer complains and refuses to pay until it's done right they don't care. They've been paid, installers haven't, and the customer sits and waits eternally I guess. Business couldn't be better.
I suppose the only thing that will get their attention is a lawsuit. By the way, our installation was in Jan/14 and it's now July
The flooring is also of different widths across the grain as much as 1/16" and will have to be re-sawn. What I mean in layman terms is that the ends of the boards will not match-up making for uneven spacing on the next run.
At most I would get half a box of usable product out of the box.
I have an entire house that I installed the flooring in. About 1300-sq/ft. and have had to re-saw and top-nail most of it in order to use it.
This is supposed to be a top quality pre-finished flooring.
I had the Flooring Rep from the flooring manufacturer (Strategis Floor and Deco from Edmonton) look at it and he would not comment on the species of wood only to say I should have stopped and then started giving excuses about shipping containers and other storage issues that might have caused the issues rather than admiting that what I recieved was what ever they could pass off as Birch from China.
Their Rep said he would bring my concerns to the attention of his manager. I was contacted about a week later and told that they would nothing to compensate us.
We have over $5000.00 dollars of wood flooring that I will have to have sanded and refinished at some point at an additional cost.
I contacted End-Of-The-Roll in Penticton several times asking for help and recieved non other than a few extra boxes to finish the last room and a phone number to thier installer who basically told me, Quote " Your having problems with the flooring arn't you.) He even admitted that there was problems with the wood.
I contacted other installers in Penticton for help but non wanted anything to do with the product.
I really thought the Owner of End-of-The Roll in Penticton would have stepped in to help us but I can only assume he has no interest in his Customers or what he sells as long as it sells.
The only person that I can say that did anything was his Manager and his hands were tied I'm sure.
Come and look at it.