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Alliance Van Lines is committed to providing relocation services built on trust and integrity. We know that your move is unique to you. As a professional household carrier, our customized approach to relocating your belongings is crafter to meet your unique needs. Alliance Van Lines team being on Go to full description...
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Alliance Van Lines Inc, Ottawa Reviews (23)
Their costs were not as high as I expected, especially for the services they provide. I shopped around a bit before I decided to call, so I was aware of what competitors were charging when I got their prices.
The quote was very accurate in comparison to what I had to pay and I loved the fact that they accepted email transfers as a payment option. Delivery was on time (within the promised dates) and dispatch had called me at least twice to confirm everything which I found very informative.
I didn't run into any problems in any of my dealings with them so it's safe to say that they are a group of good people who simply want to do a great job by sending their customers away as happy people.
The move was so easy that I didn't even notice it how it passed. Movers were very polite, customer service was great and very accurate with the details and their estimates. Delivery was done in about 16 days from the pickup. I worked with Mike most of the move but the entire staff is very friend at customer service. We had a few chips and a castor for a bedframe missing, but we are in a midst of a claim and they are being very understanding and compromising. Very happy with the service and recommended Alliance.
You cannot go wrong with these guys. Great!
My move was from Portage La Prairie, MB to Burnaby in British Columbia. The guy who I dealt with Alliance was Michael and he was nice to deal with. I was very service but he was able to answer all of my questions.
The truck arrived a day late because of a weather storm, but they did call me and notify me which was nice. I was a bit upset but the managers at the head office were accommodating.
They sent me a form to fill out with a good estimate. I was satisfied to pay that. At the end we paid exactly what was quoted originally plus taxes and a month and a half of storage. This was very pleasing to me as I was afraid of bad surprises. All in all I would call them again when I need to go back to Manitoba.
I have to say that I did receive an initial general quote that was very low. I contacted my rep Michael who took the time and actually informed me that the quote may increase. I filled out an inventory form and got a revised quote. The final cost was exactly the quote plus taxes. We agreed to pay for 2 mattress covers and 1 wardrobe box – and that was the only thing that was extra. I was pleasantly surprised.
We moved from Kenora, ON to Montreal and the goods were picked up on September 12 and delivered this past weekend on November 25. They even included storage for us.
Great service from these folks, especially kudos to Michael.
Had to store my stuff in their storage – then when we were ready to receive the stuff we called and got the stuff delivered in 2 days. Glad to say that the quote was a few dollars more and that’s cause we bought some packing stuff.
Delivery was quick – less than 45 min. Everything made it in one piece. There was a damaged light bulb in the hall way of the condo but it wasn’t a biggie as they took care of it. Over all I wouldn’t mind using them again. PS. My reps were Jane and Steve.
Long story short, we arrived to Ontario and our stuff was already here and in storage. We accepted delivery early February (2.5 months in storage).
Although the guys were trying to be very careful they did damage a cabinet and our glass from the coffee table was damaged. They asked me to submit a claim form which I did. Took a bit to get a response, but they didnt ignore the claim and we settled.
I did not purchase coverage through them and it was my error - but despite all this they worked to resolve it. I signed an agreement so I can discuss the settlement, but it was fair.
All in all i will give them a 4/5 due to the responsive team at all times - even when there were issues. They are easy to reach, easy to talk to and actually call back when they say they will.
Additional business details
o Professional courteous and caring relocation specialist o Courteous, caring and professional crew o Exceptional Customer Service o A written quote and moving reservation o Protection of your household goods o Open communication during your moving process o A dedicated relocation specialist
When choosing Alliance Van Lines - your satisfaction is our goal. You can expect only higher standards and personal approach from one of the top moving companies in North America. Simply give us a call, and we will guide you through your move.