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Last updated: Over a year ago
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Menswear
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Men's and Women's Apparel
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Tuxedos
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Fashion Accessories
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T-Shirts
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Tailoring & Alterations
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Children's Apparel
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If you ever decide to get anything done at Men’s Wearhouse, go to any other location than this one. They’ve completely messed up something I never authorized them to do. My fiancé is active military and got his suit done in Illinois with the assumption that his groomsmen have the option to rent or buy, and this was also the impression my fiancé gave me until I brought my 16-year-old cousin for his fitting on Monday. However, after waiting for an hour and a half to get measurements and check out, due to the busy holiday weekend with promotions, I didn’t realize it would cost $630+ for the whole thing.
To be fair, it’s for (mostly) everything - we’d only be missing socks and shoes. However, this is something my cousin will only wear once and probably wouldn’t be able to fit into the following year since he’s still growing. I then asked if it would be possible to rent everything else and buy the pants since those were the only thing that needed alterations. The general manager, Anila, said the option my fiancé chose - was not rentable. We could have that option to rent or buy, with another style, just not with ours.
Then Anila specifically told me, “You have plenty of time to choose since the wedding is in October. I’ll tell you what; I’ll put it on hold for alterations because the turnaround time would also take at least two weeks to complete and get all the pieces together.” She reassured me I would have time to change my mind and go in at any time to go ahead with the alterations or cancel it, as long as it was within the week.
So, imagine my surprise, on Saturday, five days later; I go into the store to return the suit, and the alterations have been done. Anila wasn’t working there that day, but the conversation between another employee and me went like this -
Me: Anila specifically requested alterations be put on hold until I asked for it.
Employee: I’m sorry, ma’am, the alterations are already done.
Me: Why? It should’ve taken at minimum two weeks to do.
E: I’m not sure what happened, but Anila forgot to take it off the alteration pile, or she asked someone to take it out, and they forgot to put it back.
Me: I understand that, but it’s been five days, not two weeks.
E: We just happened to be finishing up all our promotion deals and went right into starting client work.
- How very convenient. He called Anila several times with no answer, and for whatever reason, there was no other general manager to assist with this situation, either. He couldn’t authorize for me to return anything unless Anila said so. So good for me that she called back, but I would have to buy the pants since they were technically “damaged.” I also asked why I had to pay for something that, yes, I paid for but was told - by her, specifically, would not be touched until I figured out my situation with my fiancé. I even went in not even a week later, alterations were done, and it was $150 that I will never get back because I was lied to.
I know the Fair Lakes location would have refunded me and would have never let this happen, but I chose the Reston location for convenience. Do yourself a favor - don’t trust this one.
To be fair, it’s for (mostly) everything - we’d only be missing socks and shoes. However, this is something my cousin will only wear once and probably wouldn’t be able to fit into the following year since he’s still growing. I then asked if it would be possible to rent everything else and buy the pants since those were the only thing that needed alterations. The general manager, Anila, said the option my fiancé chose - was not rentable. We could have that option to rent or buy, with another style, just not with ours.
Then Anila specifically told me, “You have plenty of time to choose since the wedding is in October. I’ll tell you what; I’ll put it on hold for alterations because the turnaround time would also take at least two weeks to complete and get all the pieces together.” She reassured me I would have time to change my mind and go in at any time to go ahead with the alterations or cancel it, as long as it was within the week.
So, imagine my surprise, on Saturday, five days later; I go into the store to return the suit, and the alterations have been done. Anila wasn’t working there that day, but the conversation between another employee and me went like this -
Me: Anila specifically requested alterations be put on hold until I asked for it.
Employee: I’m sorry, ma’am, the alterations are already done.
Me: Why? It should’ve taken at minimum two weeks to do.
E: I’m not sure what happened, but Anila forgot to take it off the alteration pile, or she asked someone to take it out, and they forgot to put it back.
Me: I understand that, but it’s been five days, not two weeks.
E: We just happened to be finishing up all our promotion deals and went right into starting client work.
- How very convenient. He called Anila several times with no answer, and for whatever reason, there was no other general manager to assist with this situation, either. He couldn’t authorize for me to return anything unless Anila said so. So good for me that she called back, but I would have to buy the pants since they were technically “damaged.” I also asked why I had to pay for something that, yes, I paid for but was told - by her, specifically, would not be touched until I figured out my situation with my fiancé. I even went in not even a week later, alterations were done, and it was $150 that I will never get back because I was lied to.
I know the Fair Lakes location would have refunded me and would have never let this happen, but I chose the Reston location for convenience. Do yourself a favor - don’t trust this one.
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