WELDA Windows and Doors

This was a very sad and thankfully isolated case. Company Representative who did this quote was not well, that we didn't know about, and he passed away only weeks after providing this quote. He was a trusted employee who is dearly missed. He did not make mistakes in his work, but this time it seems due to his illness there were a lot of mistakes on this quote. When we went back to measure we discovered it was off such a significant amount that we are not able to do this job as specified. We have done work before for Jeremy and his family and referrals he's giving us, which we are most grateful for. We explained the situation to him and he was understanding at the time. Notice in his scan of the contract there is no signature from Welda Windows - General Manager, because we could not accept the contract. All contracts must be reviewed and accepted by head office, which is a standard policy we have to protect both ourselves and our clients from errors. Even though we have the right to refuse the contract, we offered him 2 options: 1- returning his deposit PLUS additional money as our apology for his inconvenience: 2 - we would complete the project with the materials & labour at cost. Option 2 would make this project thousands of dollars cheaper than any of our competitors which he also got quotes from. He decided to get his deposit back, which we sent him in December, he cashed our cheques and we hoped he understood our difficult and unfortunate position and we wish him all the best. It is shocking he would post this review and we are very disappointed. Despite him already walking away with more money, we feel he is still trying to take advantage of an unfortunate situation.