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Last updated: Over a year ago
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Fire Protection
About Fox Valley Fire & Safety Co.
We our celebrating our 64th year and the authoritative source for customize fire and safety protection. We are full-service fire and safety specialists serving Chicago, Northern Illinois and Northwest Indiana. Go to full description...
Contact information
Phone numbers
Fax numbers
8476953699
Business hours
Today: 8:00am - 5:00pm
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We had our annual fire alarm system inspection on July 11th for our Township facility. I want to tell you that Kyle and Ben, the technicians onsite were wonderful. We were so impressed with their professionalism and how thorough they were. They were truly outstanding and want to pass that information on to you.
I wanted to drop you a note to inform you Mike and his colleague Kevin did some outstanding fire sprinkler repair work for us today in our storage facility. We met constant challenges with several sprinkler system leaks in difficult to reach locations, but they responded with positive can-do attitudes to help us get the job done. Very, very much appreciated.
I'm the assistant Chief Engineer at a hotel in Elk Grove. I wanted to pass along a big thank you to Sean and Mike. We had some major issues with our fire sprinkler system during that really bad cold, here at the hotel and these guys really went above & beyond to resolve our issues in a quick & very professional manner. We are very thankful for all their helped and the way they handled everything. Being in the Hospitality business and knowing that 80% of the time you are only hearing bad news, I really wanted you to know they are representing Fox Valley in a great way.
I wanted to take a moment to recognize the exceptional work of your service technician, Fabian, emergency light service tech. He recently assisted us at our Memory Care facility by relocating all our emergency exit signs in preparation for a state inspection at our Arlington Heights location. Fabian was not only highly professional and efficient, but also one of the most courteous and polite technicians I have ever encountered. He was incredibly mindful of our residents - many of whom use wheelchairs - and made every effort to stay out of their way while completing his work. His respectful and considerate manner did not go unnoticed by our staff and residents alike. Please extend our sincere appreciation to Fabian for a job very well done. He is truly a credit to your team.
I just wanted to write you quick and express that we were very satisfied with the service, knowledge, diligence and overall experience we had when the guys came out to our manufacturing facility to inspect, service and put new tags on all of our fire extinguishers. Your service technician, Tony, answered all of the questions I had, let me know what he was doing and why and was also very good at explaining everything. Long story short we were very happy with the service and experience that was brought when he was on site.
I just want to let you know that today the training for our in-house fire pump churn testing went well, and the detailed instructional manual provided is exactly what we need, kudos to whoever put that together.
Alex should get special recognition for his knowledge (and patience) as he walked us through each step we'll need to perform, and thoroughly explaining every item and action of the fire alarm panel and fire pump system. He made sure we understood everything, answering all our questions, and providing loads of useful information. He really impressed us with his knowledge and expertise, he know his stuff!
Alex should get special recognition for his knowledge (and patience) as he walked us through each step we'll need to perform, and thoroughly explaining every item and action of the fire alarm panel and fire pump system. He made sure we understood everything, answering all our questions, and providing loads of useful information. He really impressed us with his knowledge and expertise, he know his stuff!
Just a short note to tell you how pleased my tenants and I were to have your service tech, Pierre, perform the annual service on all of the fire extinguishers at our properties. Pierre was very courteous and pleasant to all the people in both buildings. Thank you for scheduling him to service our extinguishers.
I know it’s often that we only hear negative reports, but I wanted to pay a compliment to your Sprinkler Service Scheduler, Sarah. She called to schedule our Fire Safety work this afternoon for our Chicago office. Sarah was informative and very helpful with non-related questions that I had regarding other services. Her customer service skills made me feel valued as a client.
I wanted to touch base with your organization to let you know what a great job your fire alarm technicians did yesterday at our office building. Chad and Lenny came out to perform our annual fire alarm system service inspection. They went through the entire fire alarm system with a fine tooth comb, answered all of my questions and gave us some helpful suggestions on fire safety. What a pleasure! All too often in this day and age we very rarely get to hear of the good, only the bad. I thought it would be good for you to hear your employees are outstanding.
I just wanted to mention your recent fire alarm service call to our corporate North Shore office . Your technician, Rich did a great job. He took the time to work with my team, corrected our fire alarm system and tested for proper operation. An absolute pleasure to work with. Rich provides excellent service, technical skills and customer service skills. Thank you very much.
I just wanted to give you a great big thanks for having such a great group of people working for Fox Valley Fire & Safety! Everybody from the technician who serviced our fire extinguishers and kitchen fire suppression system, the technicians who tested our fire alarm system (and really spent a lot of time documenting everything to make their job easier next year), the tech who performed the annual inspections on the backflow preventers, and most recently the techs who performed the annual fire sprinkler system inspections, were great people to work with. Everybody was very professional, and were terrific at answering all the questions I had (and I learned quite a bit from these guys regarding our systems). And of course, thanks to you for the great job of providing good, thorough, and easy to understand price quotes for your services. I kind of stumbled into this position, and it’s going to be a whole lot easier next year thanks to all your help! I must say that based on my experience with your company, I would not hesitate to recommend Fox Valley Fire & Safety to anybody needing the fire prevention services you offer. Thanks again for your help and understanding!
I don't normally write these types of emails, and I am sure you already know this, but Fabian is probably the best technician of any kind we have had perform services for our company. His work on our emergency and exit lighting is excellent and he knows exactly what he is doing and why. He was so patient with me and he took the time to explain what he was doing and why. We will all miss his friendly smile and cheerful demeanor around our office after today. I wish I had ten Fabians on my staff!
Jim, I appreciate the Ansul System work you did on this kitchen project, always a seamless job. Fox Valley Fire & Safety as a whole has been great to work with through all my years working with you as a Commercial Cooking Equipment Contractor. You're trustworthy, professional, respectful on the jobsite to GC's and owners. We can rely on you to get the fire suppression system installed properly.
I previously worked for another village for 18 years and we used you there for everything when I was there. When I got here in Carol Stream we were using a competitor of yours and they simply weren't reliable. I am so happy to have you folks here now as you have always been on time, reasonably price and responsive! Happy as heck to get you guys out to Carol Stream!!!!!! Thank you for everything!
On 11.24.20, one of your technicians, Tom, performed the annual service of our building's emergency and exit lighting. He did an outstanding job. He was very cordial and professional. He explained to me how the devices work and how the test was done. I was able to see the work being done. In the past we used other companies and we were not satisfied with their job. This time we decided to use Fox Valley. We have used your company this year in different projects and we are very happy with all the services. Tom was extraordinary. Please take some minutes to recognize his work.
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Additional business details
Email address:
info@foxvalleyfire.com
Payment methods accepted:
visa, mastercard, american express, discover, traveler's cheques
Fox Valley Fire & Safety Co. distributes and markets fire extinguishers, fire suppression, fire alarm systems, fire sprinkler systems, security systems, and emergency exit lighting. We meet all of the fire and safety needs of our customers from on-site surveys, design, engineering, installation, monitoring, service, inspection and repairs, to the testing required to assure compliance with NFPA and local fire codes.
Our strengths are underpinned by our highly skilled and experienced workforce and a diverse range of quality products and services that provide a ‘one stop shop’ for all your security and fire protection needs. From consultancy and design through to contract handover and planned maintenance, we are able to provide a concise and competitive service that result in long term client relationships being built.
In today’s environment, more than ever before, the safety and security of people and their property is of paramount importance. This principle applies equally to the home, the workplace, and our everyday surroundings. To achieve this goal, you need to be certain that the security & safety systems you choose are right for your needs, both now and in the future. That means choosing a security company you can trust.
As you look for a fire and safety company rest assure that the life safety of your employees and business assets are in good hands. We take great pride in our ability to provide peace of mind and security to our customers.
Year Established: 1960
Languages:
English