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Last updated: 11 months ago
About Abbey Lane Homes
Abbey Lane Homes is an Edmonton based real estate developer specializing in residential condominiums and estate acreage communities. Go to full description...
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7804231167
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I purchased a presale condo from them in January of 2013, before framing had begun. Before I purchased, I inquired about a bunch of things that I had hoped to change about the suite. The sales person assured me that I could customize the home and make it my own.
Of course I was generally too concerned with keeping an upbeat relationship with their sales person to demand that she put these items in writing. She would insist that it was not the right time, and as per an e-mail I received that this was the following procedure:
"If you are wanting to make changes to your island, cabinets, flooring etc. we actually do that seperately once we start framing. Any changes would be priced out, a credit would be determined for the standard we put in and then you would decide if the upcharge for what you are changing is going to work for you. You are the only one to decide if you want to pay for the changes you are looking for once I provide the upgrade price to you. If you wish to proceed, then we put all of the information on a work order and that is submitted with payment for the changes. This does not become part of the original purchase agreement."
After being told that all of the items I was promised were not an option (by the owner), I decided that I would try and file a Better Business Bureau complaint in hopes that we could come to some sort of compromise. (IE: OK you can have this but not this.) or (You can't have any of that stuff but sorry for the miscommunication between the builder and the sales person, so we'll offer you this upgrade at no charge). Instead, the sales person threatened to sue me for defamation. (Obviously without taking the time to lookup what that word means). Here's the e-mail:
"Please be advised I have forwarded all of your correspondence to my lawyer for slander and defamation.
Please do not contact me as I will have no further dealings with you.
I fully intend to file a Statement of Claim for damages and allegations made.
A copy of proceedings will be forwarded to my Company."
After receiving this I offered the builder a solution where the sales person would not receive commission on my sale, and instead the commission amount would be removed from my sale price. Why should this person make money off of me after threatening to sue me?
This was also rejected.
Bottom line - if you don't want to be sued I suggest you build with another company.
Of course I was generally too concerned with keeping an upbeat relationship with their sales person to demand that she put these items in writing. She would insist that it was not the right time, and as per an e-mail I received that this was the following procedure:
"If you are wanting to make changes to your island, cabinets, flooring etc. we actually do that seperately once we start framing. Any changes would be priced out, a credit would be determined for the standard we put in and then you would decide if the upcharge for what you are changing is going to work for you. You are the only one to decide if you want to pay for the changes you are looking for once I provide the upgrade price to you. If you wish to proceed, then we put all of the information on a work order and that is submitted with payment for the changes. This does not become part of the original purchase agreement."
After being told that all of the items I was promised were not an option (by the owner), I decided that I would try and file a Better Business Bureau complaint in hopes that we could come to some sort of compromise. (IE: OK you can have this but not this.) or (You can't have any of that stuff but sorry for the miscommunication between the builder and the sales person, so we'll offer you this upgrade at no charge). Instead, the sales person threatened to sue me for defamation. (Obviously without taking the time to lookup what that word means). Here's the e-mail:
"Please be advised I have forwarded all of your correspondence to my lawyer for slander and defamation.
Please do not contact me as I will have no further dealings with you.
I fully intend to file a Statement of Claim for damages and allegations made.
A copy of proceedings will be forwarded to my Company."
After receiving this I offered the builder a solution where the sales person would not receive commission on my sale, and instead the commission amount would be removed from my sale price. Why should this person make money off of me after threatening to sue me?
This was also rejected.
Bottom line - if you don't want to be sued I suggest you build with another company.
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info@abbeylanehomes.com
Abbey Lane Homes is an Edmonton based real estate developer specializing in residential condominiums and estate acreage communities. For more than three decades, Abbey Lane Homes has been providing the type of lifestyles home buyers' desire, from affordable condominiums to upscale townhomes to luxurious high-rise residences. Our high standards and a commitment to quality and excellence has earned Abbey Lane Homes a reputation for quality customer service and industry leadership.
Established by Bruno Mastroprimiano in 1980, our approach is to always put the customer first. We listen and respond to their needs, their lifestyle and their aspirations. We use ingenuity and innovation to exceed expectations. Our customers can count on Abbey Lane Homes for exceptional design, superior workmanship, and unique
space solutions. Our budget-friendly approach strives to offer more for less -- more of what the client wants provided by the best suppliers and trades.
Services:
Building Contractors, Land Development, Residential Condos, Condo Building