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New Line Fashions, Regina Reviews (8)
I went to New Line Looking for both a wedding gown and my bridesmaid dresses. When we entered the store the staff were standing behind the counter arguing about who would help us. One lady mentioned " Im so done with today dibs out" needless to say the service was terrible. I was told over and over that dresses with straps are not popular and I wont find anything that I like. These women working in this shop are useless they refused to the simplest tasks. I asked to see a color swatch and I would get ignored. I did buy my wedding gown and bridesmaid dresses from a different shop and the funny part is New Line had both dresses I purchased in stock but they were too lazy to try and make a sale.
Overpriced and unwilling to perform even small acts of service such as complimentary body measurements for bridesmaids "just in case we buy elsewhere". We were going to order through them, but they lost my sale as a result. I felt that if they wouldn't provide a small service, then I couldn't rely on them to help me problem solve if something were to go wrong during the ordering process or alterations.
I was helped after a couple of minutes of standing around which I do expect to be helped relatively fast since I had an appointment. The lady that was helping seemed annoyed and was kind of rude. Since we are looking through hundreds of wedding dresses I told her that I was interested in sweetheart cut, form fitting, with beading along the top and liked the "mermaid" cut dresses and asked if she could help pick out of few that she thinks would fit my preferences and her response was well we have a lot of dresses..... When your looking at a room full of white wedding dresses hanging on racks I expect the employees to help pick out dresses that are fit for my preferences. I shouldn't have to ask, they should be helping me find dresses that fit my preference. After all isn't that what they are there for? I thought it was poo customer service considering I am looking to pay you around $2,000 I expect some help. (I think its funny you can add a photo at the bottom of this comment page considering you are not allowed to take pictures)
People like to upload photos when they write a review. I`m sure if you purchase a dress with them it would be perfectly ok for you to take a picture of it..
I picked my bridemaid dresses from them and it was an awful experience a couple of my bridemaids couldn't make it and they wouldn't let us take a picture of the dress even though they were paid for! The customer service was terrible they seemed irritated and disinterested in my business. We ordered the dresses in January and were told they would for sure be in beginning of May I called the first week of June was told that it could still be another 5 weeks! Finally when the dresses arrived they were all huge so every one of my bridemaids had to pay $75 to get them altered they missed a strap in one of the girls dresses and said they would only fix it if she paid another $75 when it was there mistake to begin with. We spent over $1200 on bridemaid dresses and they treated us like trash!!
Went in to try on my bridesmaid dress. Thought that it was too loose in the bust but the owner thought it fit fine. Picked up the dress and it was steamed. Went to put on the dress and nothing was pre-tied and I was left running to a place in Saskatoon to get it tied. After-all the costumer was right as I kept busting out all night long. Could not have fun at the wedding at all because of this issue. I am taking my wedding dress from that store and having someone who knows how to fit a dress alter it!!
This place was great!!!!! The other comments ignore them. The owner helped me find a great wedding dress and the sales people were excellent. LOVE LOVE LOVE LOVE the selection of dresses they had!! 10/10!
I disagree with the other comments . I liked the dress selection and I was helped right away. The owner was quick and efficient. She even threw in something a little extra when I bought my wedding dress. I was in and out with me, and my bridemaids the same day with my dress in hand and the other dresses sized and ordered.
The worst customer service for a dress store. The owner was rude and the sales rep was very pushy. SHOP ELSEWHERE