Bridal Centre Ltd

A BAD EXPERIENCE - THEY WILL STEAL YOUR MONEY. I went with my daughter one Saturday to shop for a grad dress. We fell in love with one and paid for it. The store did not give us the dress to bring home, said that since it needed a replacement hook that we could pick it up the following Saturday. Ok so we came home. We found out that we had grossly overpaid for this dress. The exact dress was online for more than $250 less! The next business day was Monday as they were closed on Sunday, I tried to cancel the purchase. They did not want to refund my money, I argued and even spoke with Julia the manager about getting a full refund, she insisted that it’s STORE POLICY to keep 20% of the sale value for services rendered. No service was given. The dress was in stock, my daughter simply tried it on, I paid for it and the dress remained at the store. I FEEL SO ROBBED!

I would never recommend this store. My daughter and our group were extremely disappointed and discouraged by the lack of service and lack of interest by the staff. When we were abruptly told our appointment was over, we only saw 4 dresses because our attendant spent so much time looking for dresses. And she certainly did not have any grasp as to what we were looking for as each dress was completely unsuitable.

Thankfully, we then went to several small dress shops who's service and attitude was exceptional. We would never recommend anyone shop at the Bridal Centre. The smaller shops offer far more value and service.