I'd taken a group to West Park Bowling before and although it's bare bones and kind of shabby, it was quiet so i phoned to book lanes for a birthday. The man who answered from the diner was extremely nice and put me through to the bowling alley. I said, "Hi. Boy it's loud there." The bowling alley guy doesn't respond. "Anyway, I'd like to book lanes for tomorrow for 8 - 10 people in the early afternoon." He says, 'What time?' I answer, 'Any time in the early afternoon.' 'But WHAT TIME?' he yells at me like i'm stupid. "EARLY AFTERNOON - like 1 or 2." He says, 'You don't have to yell." "Well, i keep saying early afternoon because we aren't picky as long as we get the reservation." "But WHAT TIME?' he says to me again more loudly and like i'm a huge dolt. "That's a range of FIVE hours,' he adds. "Look, 5 p.m. is not EARLY afternoon." "That depends on a person's definition," he argues. (Right. By whose definition is 5 p.m. EARLY afternoon?) 'Like i've said, early afternoon - early as in 1 or 2 p.m. but we really don't care as long as we get lanes," i say. "You don't have to talk to me like that," he says. What? "Well, I've said early afternoon at around 1 or 2 p.m. a few times now." "So, WHAT TIME?" he asks me yet AGAIN. Apparently, saying 1 or 2 p.m. isn't an acceptable answer to his favourite question. I take a deep breath. "1 p.m." i say although i really don't care if it's 1 p.m or 2 p.m. or even 3 p.m. (Could he not have simply told me that they had lots of openings in the afternoon or whatever instead of repeating the same question to me like he thinks i'm incapable of understanding.) Then he asks: "For how many people?" I sigh since i started the whole conversation by saying the number of people. "8 or 10." He laughs. Apparently, this is all an amusing game for him. "1 p.m. then," he says. He repeats this when i don't immediately answer. "1 p.m." i finally respond. So he says, "It's loud in here -i'm not trying to annoy you." (Right. He has been yelling at me, repeating the same question to me over and over and even reprimanded me about yelling when he made me keep repeating myself - so he can't hear but doesn't go somewhere quieter nor does he want customers to yell or get frustrated? ) '1 p.m.' i say and we hang up. Is this an appropriate way to treat customers? He was completely lacking in tact, manners, and people skills. So, what are the chances i'll take a group there tomorrow? ZERO. What are the chances i'll go there again? ZERO. What are the chances i'd ever recommend it? ZERO. Who needs to deal with rude behaviour like that? Not me. (And i can only imagine how he must talk to children if that's how he deals with adults.) Reservation is canceled. See you at the Merivale Bowling Centre.