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Paradise Bay Home Leisure, Calgary's hydrotherapeutic solution to stress and strain. Whether you're working hard on the ranch or toiling tirelessly in the downtown core, don't let your efforts go unre Go to full description...
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Paradise Bay Home Leisure, Calgary Reviews (11)
Out of warranty out of patience!
Absolutely ridiculous! Bought a tub which has been problematic since I bought it...now the warranty is gone...yes, they could not fix it the whole time....now they won't come and fix it since it is out of warranty. It is a. Coyote spa sold by them. It trips the breaker on ground faults very day...more if I leave the back up pump or ozonater plugged in. No attempts be owner to fix...they keep telling me not to get mad at them...they are trying their best.this includes not showing up for service calls, not phoning to set up repairs, not phoning when parts get in sometimes 3 weeks late, not phoning when the programmer is unavailable. In case you are wondering, I have not used the tub for the last 6 months because irbid never hit enough because the breaker is always tripped. DO NOT BUY FROM PARADISE BAY!!!!
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Thank you, Ownership
We went back to Paradise the next weekend and dealt with Tory. He was very pleasant and gave us even more information. I have to say that Paradise has an amazing store with lots of selection compared to the other stores we visited. We bought a spa that day and had it delivered the next week. Paradise lined us up with an electrician and showed up on time with our new hot tub. The delivery was exceptional with great help from Bob, they even helped us clear snow and gave us a tutorial on how to operate our hot tub. Before the guys left they surprised us with a gift basket from our salesman and we have been enjoying our spa ever since. We had one issue with the spa but after a quick phone call the service department straighteded things out. We have refered two sets of friends this winter to Paradise and they seem equally pleased. Thanks Larry, Tory and the gang at Paradise for a great experience.
Les Williams and Family
I had a paradise tub and i have to let you people know that you should not buy from them, the service is horrible. I had a service problem and i called in and left numerous messages and the owner never called me back. I feel I have to warn buyers about this company and the problems you will go through
Then my cover lifter began to fail...called service who sent out a tech who tried to jimmy the lift and anchor it with three bigger screws resulting in cracking my cedar exterior panel and the fourth screw left laying on the ground (fortunately I found it before my dogs or a child did). Indicated this wasn't sufficient whereby the tech told me he would have to get their Service Department to send someone else out as he didn't have another lifter or the right parts. Left invoice with 'No Charge Warranty' clearly marked. Sooo waiting another 8 weeks with & hearing nothing; I called to find out what was going on. Service dispatch offered their apologies for not booking another tech & said they would send someone out the following week. Now the next tech comes out; works on the lifter for a bit & then says he is just going to replace it as they no longer make my lifter model and he is unable to repair it as he too doesn't have the required parts. Then installs the new unit, marks clearly on the invoice 'No Charge Warranty' and leaves.
Following this I get a call from Service Dispatch telling me that in fact there would be a fee. I reminded them of my warranty. The said the lifter wasn't covered...my how very convenient!
Got a call three weeks later from their accounting department indicating that I owed over $300. I stated that is not what either of MY invoices indicated. I was told that the technician had no right replacing my lifter under warranty!!!
Unbelievable (this is your company's employee) - okay I said then come fix my original lifter left propped up against my garage, along with the discovered 3 SCREW HOLES IN MY VINYL COVER from assembling the new lifter. Their response was okay we can due that, but there would be a charge - FOR THEIR NEGLIGENCE!
I was then told that in failing to pay for an invoice that didn't exist yet would result in them damaging my CREDIT...couldn't fathom the nerve of who I was talking to...told him to have the Gm or owner call me. Never heard back from them, but got a computer generated printed invoice about a month later.
Then looked into there BBB record. Very EYE OPENING...dastardly corrupt businesses like this definitely need to be called on the bullshit!
[Oh and my Orca jet failed a few weeks back!]
Funny thing, I was the one that got them orginally booted from the BBB (now I notice there is two unresolved issues so another one since I got them booted). But, funny thing was when they recently changed their name, their BBB record was no longer listed. I filled out all the information on them with their new name, advised the BBB of who they really were, requested they be relisted and BINGO - they are once again listed and now show their past "two" business names. No more hiding for you Peter!
I am sorry for the hassle you've had and do appreciate you taking the time to speak up.
Thank you for your time
Now came the real kicker. I attended the store, looking for a refund. That was 5 months ago. I have called.....I have attended the store.....Pete Morisette (owner), I have talked to in person, and left numerous phone messages. He has not ansered one!
It appears after the thousands of dollars I have spent in his store, that now that one little thing has gone wrong.........He runs. Nice!
Can you spell SUE?
Never ever will I step into that store.
I have called service at least 10 times "we are short staffed". 3 no-shows from service guys, message on their voicemail saying "sorry about the unusual high call volume and short staff", the owner/general manager Pete does not return calls. Overall, very disappointed by buying an Arctic Spa hot tub from Paradise Bay that costs as much as a small vehicle! You are better off saving the mark up and buying from Costco for 1/3 the price - no difference in service between the two. Larry in sales was great, but the service does not maintain the experience.
I will update in 30 days and see what happens.
JC - Calgary
Additional business details
Paradise Bay Home Leisure, Alberta, prides itself on being the premier hot tubs dealer in Calgary and across Alberta. We know what keeping a ranch operating at peak asks of your muscular and skeletal structure. We know the risks inherent in the horse or the cattle business; the exertion required daily; the toil and labour that while intrinsically rewarding, is also physically and mentally draining. At Paradise Bay, Alberta, years of research combine to offer you the natural solution to maintain the daily vigour essential to your lifestyle.