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DrainWorks Plumbing

80 Nealon Avenue, Toronto, ON
135 reviews
Business claimed Last updated: 4 months ago
About DrainWorks Plumbing

THE ONLY THIRTEEN TIME #1 Consumers' Choice AWARD GOLD WINNER for Drain Service Excellence in the GTA, AS DETERMINED BY CANADA'S LARGEST MARKETING AND POLLING COMPANY - LEGER MARKETING. DrainWorks® fi Go to full description...

80 Nealon Avenue
Toronto, ON, M4K 1Z2, CA

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416-233-9230
Business website

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DrainWorks Plumbing, Toronto Reviews (135)

4.7
135 reviews
5 Star
119
4 Star
13
3 Star
0
2 Star
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1 Star
3
By TruthBeeSaid on Mar 14, 2016
FAKE ADDRESS LISTING/TRYING TO GAME GOOGLE
THIS IS THE RESIDENTIAL HOME OF A SENIOR CITIZEN NAMED WILLIAM CORD.
Comment by mvjakhaniya on Nov 21, 2017
good
By nmior on Apr 05, 2011
Replacement of back flow valve
This is in response to Drainworks response to me of April 4, 2011 about the backflow valve that they installed in 2009. It is obvious from your response that you do not stand behind your service as you are putting the responsiblity on the City of Toronto and the manufacturer. You should have tested the backflow valve before installing it. As I mentioned in my review, I hired another company, New Canadian Plumbing, to professionally clean my backflow valve as you indicated is required at a cost to me of $200 (which I was prepared to pay each year to maintain it). They are the ones that initially detected the problem with the backflow valve that you subsequently inspected. In conclusion I am now forced to have to my new tiled floor ripped up and a new back flow valve installed at my own cost, after only a year and a half of having it installed by Drainworks. I selected your company from the Homestars site because you claim great customer service and guarantee of your work. If you truly stood behind your service you would replace the backflow valve. All I can say is BUYER BEWARE.
Comment by drainworks plumbing - company rep on Apr 18, 2011
NMior, you neglect to mention a few important things here. Firstly, even before you agreed to proceed with the installation of the backwater valve, you were advised in writing that there was no guarantee of future back ups after the installation. You signed this written disclaimer indicating your comprehension of it. Secondly, the service you hired DrainWorks for was for the installation of the backwater valve. As this is a city approved mechanical device with a city funded rebateable program, the installation required a city plumbing inspector to check our workmanship for proper installation, along with full functionality. The city inspector passed our work, which is why you got your rebate from the city. Lastly, you were made aware in writing that the backwater valve needed to be cleaned and maintained, and that it was your responsibility to do so. Again signatures were obtained indicating your comprehension of this. DrainWorks cannot be held responsible for a device we do not manufacturer or the cleaning and maintaining of the device as it is a service we do not offer, and our workmanship was already approved by the city plumber to be fully functional. Your complaint should be either with the city that approved the work, the manufacturer of the backwater valve itself, or the company you hired to clean and maintain the device. It is also important to note that we did send a supervisor to your home to discuss your concern and document everything in writing. However, while onsite, you ignored the disclaimers that you were previously made aware of, and you refused our written documentation. Our response as a company to your concern was communicated in person on that visit; requesting a phone call after that face to face meeting, is a step backwards.
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Additional business details

Email address: info@drainworks.com
Payment methods accepted: cash, visa, mastercard, american express, debit card
THE ONLY THIRTEEN TIME #1 Consumers' Choice AWARD GOLD WINNER for Drain Service Excellence in the GTA, AS DETERMINED BY CANADA'S LARGEST MARKETING AND POLLING COMPANY - LEGER MARKETING. DrainWorks® fixes plumbing and drain problems like no other company can. * Our full-time, salaried plumbers are commission-free. Most companies use freelance, commissioned staff who are paid in direct relation to how much they sell you. Which approach sounds better to you? * We give accurate, exact-to-the-penny pricing, with all details in proper written form. No surprises. * We will beat any comparable written drain quote by 10% of the difference. * We offer a lifetime guarantee on underground drainage repair and a 1-year warranty on above ground plumbing repairs, and put everything in writing. DrainWorks®. The most trusted name in plumbing and drains. * Emergency Service, 365 days a year; morning, noon, and night - 416-486-0000 * We are proud to say that we have been chosen (again) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their January 2014, "Busy person's survival guide issue. High praise from a wonderful and trusted publication! * Sewer backup? If we don't clear it, you don't pay®. If we don't relieve your sewer backup using our drain rootering equipment - you don't pay for that service! Visit DrainWorks® for more drainage or plumbing information.
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