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DrainWorks Plumbing

80 Nealon Avenue, Toronto, ON
137 reviews
Business claimed Last updated: 2 months ago
About DrainWorks Plumbing

THE ONLY THIRTEEN TIME #1 Consumers' Choice AWARD GOLD WINNER for Drain Service Excellence in the GTA, AS DETERMINED BY CANADA'S LARGEST MARKETING AND POLLING COMPANY - LEGER MARKETING. DrainWorks® fi Go to full description...

80 Nealon Avenue
Toronto, ON, M4K 1Z2, CA

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DrainWorks Plumbing, Toronto Reviews (137)

137 reviews
5 Star
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3 Star
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1 Star
By non-member118470 on Jul 30, 2016
Con men - bad work, won't back up work under warranty. Cheats! Don't waste your time!
Did several jobs: cleared drain ok, but replaced leaking trap under laundry tub in basement which leaked just like before and have been calling, writing, calling, writing etc. Rude people ("Eddie Guido," V.P., won't talk to woman property owner (!!!), Jean-Paul (Pres.) says we have to talk to Guido, William (Cord? at 80 Nealon, a residential home in East York -- fake address??) gave us a hard time leaving a message for Jean-Paul. It just goes on and on and on. They installed the wrong toilet, leaving a gap between tile and untiled area under old toilet when they could have easily installed a larger toilet or uninstalled new toilet and come back a day later to let us put down 2 new tiles to cover gap. Instead, they did job in 1 day with toilet on truck, we paid over $2,000 for toilet that doesn't fit, remaining leak under laundry tub, and replacement of shower without bringing anyone to repair the tiles on tub wall. Terrible job, horrible people. Phony ratings on this site and HOMESTARS. Sink them!
By TruthBeeSaid on Mar 14, 2016
Comment by mvjakhaniya on Nov 21, 2017
By non-member40900 on Mar 02, 2012
Plumbing Pros
These guys are truly pros. Did not think a trade could be more profesional.Can not say the same about the tile company that came in to patch.
By nmior on Apr 05, 2011
Replacement of back flow valve
This is in response to Drainworks response to me of April 4, 2011 about the backflow valve that they installed in 2009. It is obvious from your response that you do not stand behind your service as you are putting the responsiblity on the City of Toronto and the manufacturer. You should have tested the backflow valve before installing it. As I mentioned in my review, I hired another company, New Canadian Plumbing, to professionally clean my backflow valve as you indicated is required at a cost to me of $200 (which I was prepared to pay each year to maintain it). They are the ones that initially detected the problem with the backflow valve that you subsequently inspected. In conclusion I am now forced to have to my new tiled floor ripped up and a new back flow valve installed at my own cost, after only a year and a half of having it installed by Drainworks. I selected your company from the Homestars site because you claim great customer service and guarantee of your work. If you truly stood behind your service you would replace the backflow valve. All I can say is BUYER BEWARE.
Comment by Betrue on Apr 18, 2011
NMior, you neglect to mention a few important things here. Firstly, even before you agreed to proceed with the installation of the backwater valve, you were advised in writing that there was no guarantee of future back ups after the installation. You signed this written disclaimer indicating your comprehension of it. Secondly, the service you hired DrainWorks for was for the installation of the backwater valve. As this is a city approved mechanical device with a city funded rebateable program, the installation required a city plumbing inspector to check our workmanship for proper installation, along with full functionality. The city inspector passed our work, which is why you got your rebate from the city. Lastly, you were made aware in writing that the backwater valve needed to be cleaned and maintained, and that it was your responsibility to do so. Again signatures were obtained indicating your comprehension of this. DrainWorks cannot be held responsible for a device we do not manufacturer or the cleaning and maintaining of the device as it is a service we do not offer, and our workmanship was already approved by the city plumber to be fully functional. Your complaint should be either with the city that approved the work, the manufacturer of the backwater valve itself, or the company you hired to clean and maintain the device. It is also important to note that we did send a supervisor to your home to discuss your concern and document everything in writing. However, while onsite, you ignored the disclaimers that you were previously made aware of, and you refused our written documentation. Our response as a company to your concern was communicated in person on that visit; requesting a phone call after that face to face meeting, is a step backwards.
By non-member22559 on Oct 08, 2010
Great job!
Check out this video of the work they did for us:
By non-member20943 on Aug 08, 2010
a cut above the rest
A few weeks ago, I had a drain back-up in my basement. Matt from Drainworks arrived promptly after my phone call and quickly assessed the problem. He gave me very straightforward, easy to understand advise and discussed what my options were. The flat rate pricing they have provided me comfort knowing exactly what I was paying for before I paid. Their attention to detail and professionalism is a cut above and I would recommend them to anyone who needs a plumber.
By non-member20942 on Aug 08, 2010
no more wet basement
For a few years now, we’ve had ongoing problems with a leak in our basement and in spite of several attempts at fixing it ourselves, we’ve not succeeded. That’s where DrainWorks came in. Armando investigated the problem and offered several options for addressing the issue. Thanks to Armando for doing things in such a professional and customer-friendly manner.
By non-member20940 on Aug 08, 2010
Mike and Eric
Mike and Eric were at my home recently and did a great job snaking our main kitchen sink and removing the grease blockage. At the same time, the noted that I did have an Outside trap on my front lawn, which is antiquated and at some point should be replaced. Although we aren’t doing that work at this time, they’ve given me some helpful hints to look out for and I’ll call them when the time comes to do that work. Thanks again guys.
By non-member20761 on Aug 01, 2010
backed up toilet
Jeremy was able to quickly identify the issue I had with my plugged toilet and proceeded to resolve it a quick and efficient manner(Thankfully. The last company I had before DrainWorks was a nightmare!). Jeremy and the rest of the staff I spoke to were extremely knowledgable and personable; I would recommend them without reservation.
By non-member20759 on Aug 01, 2010
help with the toilet
After dealing with our ensuite toilet running on for a few days, we figured it was time to call in the big guns. Scheduling the appointment with them was a breeze, and their plumber Phil arrived on time as discussed. He identified our issue quickly and was able to fix it on the spot. He was extremely professional & clean and gave us a easy to read, detailed invoice at the end of the call. In this day and age, it’s hard to know who you can trust, thankfully, I made the right choice.
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THE ONLY THIRTEEN TIME #1 Consumers' Choice AWARD GOLD WINNER for Drain Service Excellence in the GTA, AS DETERMINED BY CANADA'S LARGEST MARKETING AND POLLING COMPANY - LEGER MARKETING. DrainWorks® fixes plumbing and drain problems like no other company can. * Our full-time, salaried plumbers are commission-free. Most companies use freelance, commissioned staff who are paid in direct relation to how much they sell you. Which approach sounds better to you? * We give accurate, exact-to-the-penny pricing, with all details in proper written form. No surprises. * We will beat any comparable written drain quote by 10% of the difference. * We offer a lifetime guarantee on underground drainage repair and a 1-year warranty on above ground plumbing repairs, and put everything in writing. DrainWorks®. The most trusted name in plumbing and drains. * Emergency Service, 365 days a year; morning, noon, and night - 416-486-0000 * We are proud to say that we have been chosen (again) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their January 2014, "Busy person's survival guide issue. High praise from a wonderful and trusted publication! * Sewer backup? If we don't clear it, you don't pay®. If we don't relieve your sewer backup using our drain rootering equipment - you don't pay for that service! Visit DrainWorks® for more drainage or plumbing information.
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