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Imperial Carpet & Home

1177 Caledonia Road, Toronto, ON
3 reviews
Business claimed Last updated: 8 months ago
Listed in: Home Decor
About Imperial Carpet & Home

You are invited to visit the finest and largest international manufacturer's rug gallery in the world. With our new expansion we accommodate over 100,000 square feet of merchandise on display. Go to full description...

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Today: 11:00am - 5:00pm
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Imperial Carpet & Home, Toronto Reviews (3)

3 reviews
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By Byzantine Flamingo on Mar 09, 2014
Three years ago, we purchased a wool berber rug for our basement and stairs at Imperial. We worked with a salesperson to select a high-quality, durable carpet. The recommended carpet was expensive, but we wanted to ensure we choose a long-lasting carpet.

Now, after just three years, the carpet on the stairs has worn right down to the base material (three people live in our house, no pets). It is unreasonable wear for a supposedly good, durable carpet. Imperial refuses to stand behind their product and the advice that was given to us. They won't even send a rep to see the issue. Imperial also refuses to give us the name of the manufacturer.

Imperial was the place where my entire family purchased their rugs, however, we will no longer be seeking their services due to their inability to stand behind their products and advice.
Comment by imperialhome on May 01, 2014
Imperial Carpet and Home has been in business for over 45 years and stand behind our products and service. Our dedicated team of Interior Designers help our customers choose the perfect carpet within a specified budget for the correct living space. We regret your experience was unfavourable. In the carpet industry no manufacturer provides warranty on stairs.

We welcome the opportunity to change your mind and let you know why “The Imperial Difference” is the reason we have thousands of returning happy customers.
By Maroon Piranha on Jul 12, 2011
This company and staff are exceptional. I have had nothing but outstanding service from everyone associated with Imperial for many years. I just recently purchased several carpets and have discovered that a couple of rug colours just don't work in my house. They couldn't be more accommodating to exchange them and help me select the appropriate product.

Everyone that works at this company is so knowledgeable and helpful. It's not about the sale but about your satisfaction. They have exceptional customer service and truly appreciate your business.

By Amethyst Kingfisher on Sep 26, 2010
We loved the service and the selection. The staff are all interior decorators and they know thier product inside out. We continue to return there for all of our rugs. They don't try to sell you the most expensive and when we had a problem with one carpet they fixed it immmediately at no cost.
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The showroom has a unique concept of displaying rugs organized by price range, sizes and collection. Prices range from $375 up to $25,000 for approximately 8′ x 11′, fully stocked with more than $30 million in inventory for immediate delivery. “Our experienced staff of interior designers, not on commission, will assist you to choose the right rug for your home.

For over 40 years Mr. Kozoronis says “I travel all over the world; India, Pakistan, China, Nepal and Europe to develop with our joint-venture factories the best of traditional, transitional and contemporary rugs with the best colours and most fashionable designs.”

Today, selling directly to the public, Imperial’s showroom offerings are enormous – with new designs in the latest weaves, textures, colours and patterns. If your tastes lean toward the contemporary, you might be looking at the Passion Collection with its vivid colors and patchwork of striking designs.

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