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Purewater Total Home Leisures

2070 Robertson Road, Nepean, ON
11 reviews
Business claimed Last updated: Over a year ago
Listed in: Pools , Hot Tubs
About Purewater Total Home Leisures

Purewater Pool & Spa offers the greatest selection of affordable hot tubs in Ottawa. Along with our quality hot tubs, we also offer game tables, home bars, and billiards to Ottawa.

Our spa techni Go to full description...

2070 Robertson Road
Nepean, ON, K2H 5Y8, CA

Contact information

Phone numbers
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613-702-5366
Business website

Images and videos (12)

Purewater Total Home Leisures, Nepean Reviews (11)

4.1
11 reviews
5 Star
8
4 Star
1
3 Star
0
2 Star
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1 Star
2
By gdkkmac on Jul 06, 2016
Lost our business over replacing a light bulb for our pool - good management might give that more thought!!
Up until today, we experienced nothing but great service from Purewater. On April 25th of this year, they re-opened our pool, which included replacing the pool's 2 light bulbs. Since that time, there were only a maximum of 2 occasions that we turned the lights on in the pool, the 2nd time, just last week, we noticed one of the lights had burnt out. Upon calling yesterday (no return call) and then again today and got through to the manager of the service dept, asked to have Purewater look after replacing it. We were advised, light bulbs were only guaranteed for 30 days and they had no way of knowing what caused the light bulb to blow. Clearly, neither did we but the last 2 lasted for 5 years. They agreed to come and have a look for their usual service fee of over $100 but offered to reduce that to $99 - we think most will agree that this hardly seems reasonable for a bulb that cost approx. $39 that had only been turned on twice! When asked by us if they were prepared to lose our business over this matter, the manager simply expressed that she was sorry we felt this way but were quite prepared to take us off their client list. DONE AND DONE! IF THAT'S ALL OUR BUSINESS HAS BEEN WORTH TO THEM THE PAST 6 YEARS!! Very disappointed that this is how they treat their loyal customers! WE WILL DEFINITELY NOT BE BACK!! - PLEASE KNOW PUREWATER, THERE ARE ALWAYS OTHER CHOICES! HOPE YOU'RE HAPPY WITH YOURS!! The Macdonald's of Ottawa ps - We sure hope the owner knows how his customers are being treated!

Comment by Purewater on Nov 17, 2016
Update: Purewater determined that there was a faulty light and credited the client for the labor costs. Our explanation of the process to determine and repair the issue was unsatisfactory and regrettably caused stress to a valued client. Very pleased that they decided to re-engage us to work for them, and will strive to continually improve our communication skills.
By Bartnikd on May 30, 2015
Pool pressure test results in pool heater damage & they won't pay for damage they caused
Purewater came to my home to do a home inspection for a potential buyer. As part of the inspection, they did a pressure test. The next day our pool heater would not work. We contacted a heating company to look at our pool heater and they confirmed that the damage had been caused by the pressure test. Purewater refused to take ownership for the damage and would not compensation us for the $400 it cost to repair it. I am extremely disappointed, I would recommend that you not use this company for your pool inspection needs.
Comment by Purewater on Oct 26, 2015
Despite detailed explanation from both our firm and an independent Pool Heater Specialist that a system pressure test cannot possibly do the damage she reported, this client chose to believe that Purewater damaged her pool heater. Purewater never worked on or near her heater, in fact the only person working on the heater was the client's husband (who, of course, could NEVER have damaged it...). She also allegedly paid $400 for a $30 pressure switch (a common wear part). Really nothing more to add.
By non-member41475 on Dec 20, 2011
Great Experience
We bought our spa through Purewater & Seth, what a fantastic experience. Everything went perfectly. Great product knowledge, very personable and will recommend to all family and friends.

David L.
By non-member33649 on Aug 10, 2011
Purewater Total Home Leisure
Very good company, dedicated to serve well their clients.
By v45 on May 26, 2011
Good Service
Arrived on time, stayed until the problems were fixed and took the time to answer all my questions... and probably best yet.. sent someone who could actually answer all my questions.
By non-member31013 on May 25, 2011
Mrs
We have been customers for over 6 years. Purewater has wonderful and knowledgeable staff. Thank you purewater
By non-member30834 on May 18, 2011
Pool Opening
Very professional, great service - pool looked great after they opened it.
By DJSHAW on May 17, 2011
Mr. David Shaw
I have been dealing with Purewater for 3 years and have had nothing but "Excellent" service including bookings, in store service, on site service at my home.
Recently I had Purewater out because of a leak following the opening and they came back 3 times to ensure the issue was resolved. Fantastic and would recommend them to anyone.
By Taco1 on May 14, 2011
Spa Service from Jesse
Jesse came in to see my spa and in about ten mins.. had me a new circut board and got my spa working. It's heating up.... thanks so much for providing me a service staff that had knowledge about his job, confidence and was a nice/understanding guy (seeing that I had to pay 700 bucks to get my tub fixed).
By non-member30637 on May 13, 2011
Pool opening and Cartridge Filter Installation
It's all in the individual technician, isn't? One was fabulous - courteous, personable and informative. The other one, not so much. Customer service on the phone is great.
By BunnyMartin on May 11, 2011
Pool Experts
We had been trying to clean up a swampy mess in our pool for weeks and got a lot of really bad and confusing advice from neighbors and friends. The staff at Purewater tested our water for free, and gave us an exact prescription on what to do. IT WORKED! They know their stuff and really seem to care.

Additional business details

Email address: sales@purewaterpool.com
Purewater Pool & Spa offers the greatest selection of affordable hot tubs in Ottawa. Along with our quality hot tubs, we also offer game tables, home bars, and billiards to Ottawa.

Our spa technicians will assist you with your purchase to ensure that you get exactly what you are looking for. We can also diagnose and fix ANY hot tubs. Our services also include swimming pool maintenance and we can even move your billiard table for you. Whatever you need, we are here to help!

We offer the lowest prices on our products and services. In fact, we offer a Price Match Guarantee to assure that you get the best price possible. Give us a call at 613-726-0099 ex: 2 to speak with one of our friendly sales reps today.

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