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Aqua-Tech Pool & Spa

1065 Dugald Road, Winnipeg, MB
10 reviews
Business claimed Last updated: Over a year ago
Listed in: Pools , Hot Tubs
About Aqua-Tech Pool & Spa

We are the finest pool and spa company in Winnipeg! It is our mandate at Aqua-Tech to provide you with the BEST! We are a full service pool and spa company. Since 1977, Aqua-Tech has served Winnipeg Go to full description...

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Aqua-Tech Pool & Spa, Winnipeg Reviews (10)

10 reviews
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1 Star
By hdkkg on Jun 29, 2017
Aquatech changed our liner 7 years ago in our inground pool. There was no talk about needing new stairs till my husband heard them say "oh sh**" and then we were being talked about new stairs to a cost of 6000.00. They offered us a solution where as they could silicone the stairs with a underwater substance that would last around 5 or 6 years, we opted for that option. The following year our liner was floating, we called Aquatech they came out, they offered us no solutions just told us "to be patient, the liner would eventually settle". The liner did settle however we had huge ripples in the liner for the life of the liner!! Everyone would question the ripples when they came over or swam. This spring we notice holes in liner, the holes match the pattern of the liner, this clearly was a liner issue (malfunction)... see pic. We were dealing with our insurance company and the insurance company clearly agreed with us. However when Aquatech came to see the damage, first thing they said was "Looks like misuse of chemicals" and you need new stairs!! After chasing Aquatech for answers with emails and phone calls not only by us but our insurance we finally received an email informing us that they would not cover the liner that it was misuse of chemicals??? When we hired Oasis Leisure Center to replace our liner they discovered that Aquatech had used DUCK TAPE rather than poly tape. It was discovered that the stair silicone had finally let go the previous fall which had caused water damage with our underground pipes. These pipes were underneath the cement right by the leaky stairs. Because of the location of the leak it took 4 days to repair. When Oasis remove the liner by the stair they discovered the stair issue (please see pics) It was clear that the stairs were all cracked around the screws that hold the molding around the stairs... Aquatech had damaged our stairs 7 years previous and never said anything to us. NOT ONLY DO THEY NOT WARRANTY THEIR PRODUCTS BUT WHEN THEY DAMAGE SOMETHING THEY DON'T OWN UP TO IT. Oasis has told us that it is common for liners to float the first year after installation but there are solutions to fix it so you don't have ripples, Oasis has told us to call them if this happens and they will be happy to help out.
By Andersonbryan on Jul 29, 2016

Good service, cost effective and knowledgable staff.
By Byzantine Impala on Jun 17, 2016
The staff with Aqua-tech have been servicing my pool for 35 years .. I have always had a positive experience when dealing with any staff . I will continue to use Aqua -tech for all of my pool maintenance .
By bob63el on May 15, 2016
Was a big time customer until recently. I've junked my Sundance spa after 5 years. Service should have avoided this. Tub goes down 3 times in 6 weeks over the winter and the third time it froze. No accountability from Aquatech Service Dept. They come back in April to fire it up and say it had froze, sorry you should buy a new hot tub. Simply not acceptable.
By Iesau on May 06, 2016
We are long term customers and we want to give a shout out to Dana who did an exceptional job closing our pool last fall. The cover stayed in place in spite of all the wind we had so bringing the water into a balanced state was easier than ever!
By william50 on Apr 07, 2016
I purchased a Sundance Spa from Aqua-Tech almost 5 years ago and it was the best money I have ever spent! I was able to select a Tub that was to fit outside in my deck project. Choosing was made painless by the excellant knowledgeable staff at the store. It was my decision that I would be doing the transporting, Install and hookup as well as all the ongoing maintenance myself even though they offer all these affordable services! Aqua-Tech stocks replacement parts whether it is UV lights, tops/covers or easy to use products to maintain water quality in my spa which I use every morning! I cannot imagine starting my day without my spa and morning cup of coffee.
By Cerise Lemming on Mar 29, 2016
I purchased some Wicker outdoor furniture with the new marina plus cushions.
Fantastic purchase!.....No need to bring the cushions in! Same marine leather as they use on expensive yachts.
By Dale & Patty Alder Pilot-whale on Mar 24, 2016
We purchased a Sundance hot tub aprox 5 yrs ago and have been very happy with the service we have received. We have had to replace small things along the way but have found everyone very helpful in looking after us. Also very comforting that we can always get our free water test when needed. Recently a friend asked about where we purchased our hottub and we highly recommended aquatech. Thanks for the great service.

By Red Lizard on May 30, 2014
Our experience with AQUA Tech pools was extremely disappointing. Our pool liner was replaced by AQUA Tech pools only to have to be redone less than 5 years later. Soon after we had the work done, there were rocks coming up from the bottom of the pool floor causing ridges in the liner. A diver was out to the house several times in an attempt to fix the issue, which meant pulling the liner back from the walls. This in turn caused the liner to be compromised and weak. Last spring we opened the pool and there was no water in it and the liner was buckled along the walls and the floor. AQUA Tech's reasoning was that it was due to ground water. Clearly the water that had escaped was due to a hole it the liner as that amount of water just doesn't evaporate, especially during the winter months. They would not admit there was a hole nor take accountability for the poor workmanship that their crew had performed.

This year we have had to hire a different company to re-do their work, and they also commented on what a terrible job was done. At the time of the original work was done, we paid extra to have the floor smoothed out. The company that is fixing the problems stated that AQUA Tech did not properly fix the floor and only did a patch job. So needless to say we are out a substantial amount of money. We will never recommend AQUA Tech to anyone and as a matter of fact will go out of our way to tell anyone what a poor job they did. The foreman, who no longer works there and the president of the company never took any responsibility for the work of their crews or accountability for the disappointment that we as customers deserve.
By flubert on Sep 18, 2009
I've had many hot tubs before, but my Sundance from Aqua-tech Surpasses them all! I've had it for a few months now, and couldn't be happier! Aqua-Tech made sure that everything was 100% perfect before it was delivered! The best thing was when I walked into the store, when I started inquiring, there was no pressure at all, they just gave me the information, and allowed me to make the decision. They have checked up a few times on top of that, just to make sure everything is running perfectly.

I dealt with Robert, who took care of us, but everyone who works there seemed very nice!

Recommend it to anyone looking for a quality Hot Tub
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We are the finest pool and spa company in Winnipeg! It is our mandate at Aqua-Tech to provide you with the BEST! We are a full service pool and spa company. Since 1977, Aqua-Tech has served Winnipeg and the surrounding area with the finest products and services available in the pool and spa industry. Please let us help you make your pool or spa a simple pleasure!
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