Hot tub Essentials

Almost junked my old tub because my local quotes to fix was outrages. Got help on the phone and installed a new spa pack myself. It was really hot here today but couldn't help but spend a couple hours in my tub!!! Thanks again.

I'm somewhat handy but never worked on a hot tub. I contacted hot tub essentials with a lot of questions and they were very helpful with replacing my heater and pump. The install was a breeze with all of their great advice. Thanks guys!!

Thanks for the quick answer to my email and the fast shipping!

I have an old hot tub and often need replacement parts. I have contacted hottub essentials on many occasions and they have always been super helpful and friendly. I was sure I had a warranty issue with my spa heater I bought, but after a long phone call with a parts guy, he figured out I had installed it wrong and walked me through how to fix it. I fixed my error and it works great. Thanks guys!! I will continue to buy from them and recommend to my friends!!

I was looking for a jet that I couldn't find anywhere. I talked with them on the phone and was asked to email a picture of the 20 year old part. After a few emails back and forth, they determined they had the jet I needed. I also ordered some chemicals and filters and their prices were much lower than my local hottub store. Their service was tremendous and I would recommend them to anyone needing stuff for their hottub!

I was looking for a contactor for an old spa. Local shops didn't have anything in stock and wanted way too much. Plus they wanted shipping charges and I would have to wait 2 to 3 weeks. HotTubEssentials had a great price and shipped right away. I was tracking my shipment online with 48 hours of placing the order and saved on PST to boot. I can't comment on the staff since I knew exactly what I wanted and went through the automated order system. Bottom line, I got it within 10 days and for half the cost!

They never answer the phone! I've left messages on their machine, and also emailed, but yet still nobody has gotten back to me. They obviously aren't interested in my business. Had I not wanted to speak to someone about making sure I was ordering the correct part, I'm sure I could have just placed an online order... but now that I see what their customer service is like, I'm glad I didn't give them any of my business. If they can't be bothered to get back to me when I'm wanting to give them money, then what can I expect once they've actually taken my money?!?! Their prices may be good, but I'd rather have piece of mind knowing I can talk to someone if any issues arise, and have ordered from somewhere else.

Wonderful company, great service, fast shipping, very knowlegable staff.