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Serving Ottawa and the Outaouais for more than 60 years with knowledge and service. Canada's largest with over 200 working fireplaces on display and the support of expert staff for fireplaces, BBQ's and patio furniture Go to full description...
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The Fireplace Center & Patio Shop, Ottawa Reviews (12)
I bought mine in Sept 2015. After repeat visits to "fix" the issues, (at least 5 since installation in Nov 2015...maybe 6), this is what I'm left with: visible seams in the mantel......but then no mantel, since the discoloured one was removed (it turned yellow after less than 5 days of installation), white spray paint on the unit itself, the bottom coming out of the unit due to a gap created when shimming, and my favourite - the graffiti-like black spray paint on the front of the fireplace, which was the "fix" to cover the white spray paint. Who wouldn't want this piece of art in their living room? (Couldn't he have at least done a fancy design?)
I have photos that speak for themselves (but unable to upload for some reason), in terms of the "quality" work provided by The Fireplace Centre. Not to mention the "quality" customer service they've provided, since they have all my money and I have an exposed, damaged fireplace. Awesome!
Don't waste your time.
Start to finish. All was well until our stove would malfunction and not work.
After a few visits to our house to review the problem and change parts they
Didn't appreciate our future calls telling them that the stove was still malfunctioning.
Dave was condescending telling me "Stove needs maintenance "that was his answer
To the ongoing issue. Dave also advised me to call a local company to look at the stove on our dime I might add! I called in the other company and they discovered that
The control unit was not installed correctly and also changed yet another part on the stove.
Today the stove is working well and the money we put out with the other company was well worth it. I would advise anyone making a large purchase to think twice
Before they ever do business with these people. Dave should also take some classes
On customer relations and understand who the customer is. Rotten Apples!!!!!!!!!!!
I have filed a BBB complaint on this company. If you would like to join please let me know. Bethbell
(I also had Dave as the installer, and after several visits from him I requested someone else and was told there was no one else!)
I bought my fireplace and mantel in Sept 2015. I have filed a BBB complaint against this company. If you would like to join, please let me know.
Might but products again but would not risk anything more complicated ... having said that your experience may be better.
Recently we purchased a Napoleon furnace for our house as our old one was beyond repair . We have been extremely happy with the new furnace as the house is warm and our gas and electric bills have decreased .
I have recommended the company to family and freinds and will continue to do so .
The salesperson helped us pick out the right unit and options, which was great!
It's easy to see what so many years of experience in their field means to a homeowner.
Horrible business paractices. I offered them $10K of business that they gave away.