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Canadian Hot Tubs Inc is a manufacturer and retailer of cedar hot tubs. Our round and oval cedar hot tubs are available in different sizes to accommodate from 2 to 10 people. Go to full description...
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Canadian Hot Tubs Inc, Kitchener Reviews (32)
Edward and Kristen
We had some initial issues when we initially set everything up, but Bryan and his team were there for every step and helped us fine the issue and resolve it.
Even to this date if I have any questions or issues they are always there.
This is the best customer service I have ever received from any company! Also the product is just awesome!
Un excellent produit et un service fantastique.Des que nous avons visiter leur magasin on s'est senti tres comfortable de faire affaire avec eux.Bryan a toujours su repondre a nos questions d'une facon tres professionnelle.
Really attractive design - fit in just like we'd planned. Looking forward to enjoying it for a long, long time!
That makes two CanHotTub tubs in the family - we'll need to get the rest of the clan on board....
Jim Hawkesbury Ontario
We spent several months researching and after a few calls with Bryan at Canadian Hot Tub we went ahead during this years sale.
I'm handy and not afraid of plumbing, so the assembly didn't scare me away. I studied, studied some more, watched the video multiple times, and called and emailed Bryan often for clarification. Bryan always responded quickly, and was patient as I asked question after question.
The 7 ft tub went together great, and while I had reservations during the assembly process that perhaps we went too big, I'm not looking back now, as it's perfect for up to 6 adults plus a few kids.
Our experience with Canadian Hot Tub has been Great! Bryan recently reminded me to send a picture in. It's great to work with a company that actually cares, and is as excited as we are about our new tub. This is the best tub we have ever owned, and by far the most comfortable.
Ahmic Harbour, Ontario
After several months of research on different manufacturers and styles, and a few calls with Bryan, I made my decision to move ahead during this years annual sale.
I'm pretty handy when it comes to building, and plumbing is not a problem, so while I had never put a tub together before, I had some confidence to take on the job. Due to my schedule it was 3 months before I had my 7ft round tub delivered and assembled, however, during that time I read, re-read, studied the video, e-mailed and called Bryan for clarification on several occasions. Everytime I reached out, Bryan responded quickly and with patience.
The Canadian Hot Tub is fantastic product. At 7ft and 1000 gallons it sounds huge, and early on in the assembly I questioned myself whether I had gone too big. So far we have had 5 adults in at the same time, and I can foresee handling a few more with comfort. I'm not looking back now, in fact it's the best and most comfortable tub we have ever owned!
Here are a few tips,
1)Take your time, don't be in a rush or a fixed time table. Think through each step in advance, and do not proceed by guessing.
2)Lay out every item shipped before hand, including plumbing parts and washers. I did it the day before and should have done it sooner. If you think you are short something call Bryan before you start, he'll fix it overnight.
3)It's more than a tub, think about your decking in advance too.
I'd highly recommend Canadian Hot Tubs! While you can probably buy a similiar tub from somewhere else, their service and willingness to work with you, is what completes the package. Bryan recently reminded me to send a picture in. It's nice to deal with a company that truly cares, and is as excited as I am about my new tub.
The other factor which influenced our decision is that the tub comes in a kit form so you can virtually put it anywhere as opposed to those big, bulky fibreglass units which some times have to be hoisted in by crane because of restricted access which is what we were certainly facing. As well,
the footprint is much smaller than most tubs of this size and it can be easily integrated into any deck design for quick and easy access.
We pretty much have been using the Muskoka tub almost every evening since it was installed in July. We opted to have it installed with one of the recommended installers from Brian. They had it installed and running in half a day...well worth the extra cost. The unit is well insulated and so far seems to be very economical to operate.
We are especially looking forward to using our tub during the winter months. Brian was very helpful in answering any questions or concerns that we had before we made the decision. This is certainly a company that stands behind their product.
Fred & Sue
I couldn’t wait any longer to say to you “what a wonderful winter u made for us “ due our purchase of this hot tub.
We were able to move it into our sun room in Nov. and WoW how nice it is in there on these lovely cold sunny day
The only thing Doris is missing from going south is the US shopping,well it is a lot easier on the pocketbook. Thanks
for selling us this superb hotub.
Sincerely Reg n DORIS
The true test of a good sale /company is the service one receives well after the sale ( in my opinion).
Recently I had to get a component that is a normal item to wear over time (heating element) Bryan Beer replied to my inquiry immediately (and has replied after normal business hours in the past) and made arrangements to get the part to me ASAP as well as at a price that beat any other online supplier.
Another example is when I had a minor issue with the small digital control display not long after purchase. Bryan rushed a factory replacement to me immediately despite the fact that I live in a remote rural area. NO squabbling over warranty-NO
contract fine print excluding replacement.
Bryan seemed to remember me from past emails which was really nice and in the end I was reminded by the fact that " Good Old Canadian style" service still does exist in 2012 -starting with a VERY easy package selection- full support in gaining financing-then full support with assembly (both from the service counter and a clear/easy to follow DVD) the entire process was wonderful!As I was a Mechanical contractor before I was disabled-I take service seriously and respect the service/product quality Canadian Hot tubs has provided.
NO pressure or up selling-just honest advice for my situation.I am very happy that the tub comes with a liner as this makes maintenance a breeze (I know someone with an unlined hot tub and they are constantly scraping deposits from the surface)I am VERY happy I chose a hot tub instead of a shell type "spa" as I am handicapped and suffer from severe pain . I find entry to me MUCH easier without having to lay down etc like a 'spa"-as well I find the full to chin depth helps my entire body with the large heat soak.
My Hot Tub gets used twice daily to relive pain and I cannot convey how much of a positive result this has had for pain reduction.I really hope anyone in pain who is considering one will go ahead-you will not regret it AND you may be able to tax deduct it as a health rehabilitation item!
The only negative thing I can say is that I wish could have afforded to buy the 5 foot deep model now that I know the joy of deep soaking-Hardly a fault of Canadian Hot Tubs though as the 4 foot deep model I have certainly comes to my chin/no shortage of volume to find relief in.
Michael A Gratton
Hastings Highlands, Ontario, Canada
P.S. I hope to be well enough one day to go to Kitchener to shake Bryan's hand-I feel he did right by me-a seemingly rare thing these days.
That is pretty amazing. I do think that a more detailed video would be helpful. Thanks to everyone, especially Brian and Canadian Hot tubs for all the help.
Set up was flawless. And absolutely everything was included, even the chemicals.
Enjoying our Cedar Tub at the end of a long day has been a wonderful way to unwind.
This just might be the best purchase we have ever made.
Mike and Deb
This tub has been heavily used by adults and children on a near daily basis and is as much fun and relaxation today as it was 10 years ago.
When I get permission to install a tub at my mother-in-law's place it will be from CHT.
If you are considering the purchase of a spa, my 35 year experience as a tub owner says "Go wood and Go Canadian"
The free shipping special I received made it a great value and the customer service from Ed in the service department was the difference between me burning the tub versus enjoying it almost daily now!
It was realatively easy to put together in hindsight, my only advice is to have a plan for your base, your decking and electrical. I sort of figured it out as I went along!
Our whole family, especially the kids love the tub and it's just hard trying to stop them from doing cannon balls in it! Very romantic in the late evenings and feels great after a long distance run as well!
Additional business details
Our 4' deep cedar hot tubs are perfect for relaxing with family and friends. Built into deck, our cedar hot tubs blend seamlessly into any backyard landcape. Unrivalled natural beauty and a deep soaking hot tub experience are the hallmarks of our cedar hot tubs.
We sell our cedar hot tubs as kits to be assembled on site. This way our hot tubs can be located any where you want- indoors, on a condo terrace, on a rooftop, in a small urban back yard or at a cottage with limited accessibility.
Our 5' deep therapy hot tubs are designed for people who require the extra depth and space for hot tub exercises, stretching and hydrotherapy. Our deep therapy tubs are ideal for people seeking relief from the pain of arthritis, fibromyalgia and back problems.
Canadian Hot Tubs Inc also manufactures custom roll-up hot tub covers and spa covers. We can custom make a roll-up cover for almost any type of acrylic spa, swim spa or inground hot tub. Unlike conventional foam covers, our roll-up hot tub covers never get heavy and hard to lift. You simply roll in on and roll it off.
We sell direct to customers worldwide