You are able to log in as anyone. Be careful!
Where Your Nails & Skin Become a Work of Art! Saskatoon's Premier Esthetics Spa . . . . . Transforming & Pampering Experiences since 1999! Go to full description...
Nail Gallery & Spa, Saskatoon Reviews (25)
They called a few days later to apologize and say they had a credit under my name - not offering to reimburse me the amount I was over charged.
I left it alone and just recently called them to ask for the money back as it was their mistake
and I don't see myself treating myself anytime soon with a new baby at home and she told me they couldn't REFUND me MY money and that I could go use the credit.
Very unimpressed as it's not their money to choose what to do with, it was their mistake and they were unwilling to make it right.
I would not recommend this spa to anyone as their poor customer service outweighs a decent pedicure.
6 months ago
My pedicure was wonderful all the way from booking it over the phone until I paid. I didn't catch the ladies name who did my service but she was nice enough to give me a tour before my service.
My only complaint is that over the phone I asked for "the longest, most relaxing pedicure there was" She said the citrus pedicure with paraffin and I was told it would be $65 and asked if that was ok.
However when I went to pay it ended up being $85.
I was pretty relaxed and just ended up paying and leaving. Unfortunately I don't know if I'd be back again based on the price difference.
Response from the owner6 months ago
Dear Janine! I am so glad that you thoroughly enjoyed the pedicure. Thankyou for your Service Review! Your predicament with your service charge was brought to my attention, just this afternoon and my understanding is that your Spa Professional already rectified the situation, prior to my even knowing there was an issue with your bill - My staff strives for excellence and I am thrilled that your Spa Professional took the "extra mile" and called you when she realized that she had charged you $15 extra for permanent polish that you did not request. She had been booked with many pedicures that day and permanent polish, being all the rage it is, was an add on to all of her pedicures previous to yours. She admitted that she wasn't thinking, and was in the pedicure with permanent polish "groove' , when she wrote up your bill incorrectly. The Salon Director who booked your appointment, did quote the proper price of $65 for the luxury pedicure that you received. From the conversation you had with your Spa Professional, she has recorded a $15.75 credit on your card (including tax) to be used upon your next appointment with us. We look forward to your next visit! Please, if there ever is an issue regarding my fine Spa Professional Employees or billing matters, feel free to contact myself, Monika, owner, Nail Gallery & Spa 306.664.5000
I would recommend this salon to anyone!!!
As I have always told my friends, this is the place to come to get their nails done!!!! People have always commented how great they look !!!! Thanks to Joli, my nail tech. She is quite the artist, to say the least!!!!
I WOULD HIGHLY RECOMMEND THIS SALON !!!
I have been waiting in my car for damn near 3 hours for my little sister cause she won a free set of gel nails from this place.
Now I've had gel nails for about 10 years now, and I don't care how new of a tech you are, there is no way in hell it should take over an hour and a half, let alone over 2, to get a set of plain, French tip nails done.
When I went to join the conversation, I was told it was making her lose her focus, it was distracting my sister and making her fidget, and that she wanted me to leave. If that isn't rude, I don't know what is cause I'm sorry but, for one, if the nail tech doesn't talk, the appointment drags on and, frankly, I wouldn't come back. Second, what if your client has a child that has to come with her. Are you gonna tell her to leave the kid at the door?
Additional business details
Today, The Nail Gallery has exploded into one of Saskatoon's most longstanding, reputable 'spa' authorities. Happiness is the highest state of well-being according to our philosophy & it is infused into our signature pampering spa making you look & feel 'spa'tacular. We remain the place to go "where your nails & skin become a work of art!"
Gel Nails, Acrylic Nails, Nail Art, Gel Polish (aka shellac), Natural Nail Spa Manicures, Facials, Bacials, Saskatoon's Foremost Custom Pedirooms, Spa Pedicures (1 or more guests, upto 6 at the same time), Gel Toes, Aroma Relaxation Massage, Lash Extensions, Lash & Brow Tinting, Waxing, Body Buffs & Wraps, Makeup Artistry, Spa Packages, Gift Certificates, Bridal, Group & Corporate Parties, Handbag, Glitz & Glamour Boutique