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Ruth's Chris Steak House

145 Richmond Street, Hilton Toronto, Toronto, ON
1 reviews
Claim this business Last updated: 2 months ago
About Ruth's Chris Steak House

Enjoy aged Prime steak, broiled at 1800 F and served sizzling. Come in soon..and come hungry, darling! Go to full description...

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Ruth's Chris Steak House, Toronto Reviews (1)

1 review
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By Neal on Jul 19, 2007
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OK - I was willing to pay the $45 or $50 (I can't remember exactly) for the steak. One of my pet peeves is cold food, but even when served sizzling hot, food will naturally cool off once it's served. So I was excited to have steak that stayed hot till the end. So, I ordered it without butter (give them marks for telling me that on the menu), and it came rare. I ordered medium. When the waiter finally came to check I told him and he told me I should cut it into thin slices and let it cook on the plate. Uh - I don't think so. For a $50 steak, maybe you can cook it for me too? So, finally he agrees to have it cooked more, and it comes back butterflied (which destroys a steak) and slathered in butter. So, I complain again saying I can't eat steak with butter on it (the thought of it makes me want to hurl), so he takes it to the kitchen and they wash the butter off. No kidding. Now I have steak that's been coated in butter, butterflied, overcooked and rinsed. Are we still worth $50, folks? At the Keg, they would have given me a whole new steak with a whole new plate. No questions asked. For half the money.

They didn't even offer any courtesy or discount for the inconvenience.

We won't be back.
Comment by lutz on Jul 19, 2007
aaahahaha ... NO WAY!! are those cooks some random interns? - mind you probably even intern would't screw it up so bad and then they bathed it in butter when you specifically asked for no butter?

I can't believe you didn't demand a new steak or at least not paying for it at the end. But at that point i guess you are so disgusted and with a loss of appetite you just wanna get out of there.

This was a major screw up on the cooks/waiter part and for such a "high level steak house" (as they pretend to be).. not to even offer some desert or take it off the bill is simply amateur.

Comment by neala on Jul 19, 2007
I see that was LUTZ I quoted. We need an "Edit Comment" feature :)
Comment by steph on Jul 19, 2007
I think that is SICK! Who rinses off steak and then actually tries to make a customer eat it....And like THAT is going to take care of the butter that has seeped in during cooking.
Sounds SO bad.
Comment by KAT on Jul 19, 2007
that should read, "but I do". I dont not use the letter "u" as a word. ever.
Comment by neala on Jul 19, 2007
Yes - after I refused to eat a steak with rinsed off butter they agreed to make me a new one, but explained it would take a while (like I had to wait in line again), expecting me to say "That's OK - I'll eat this crap and pay you for the privilege". The waiter explained that they're so used to putting butter on every steak they forgot and did it out of habit. I've encountered this before - when something is undercooked, the kitchen butterflies it and overcooks it so you can't complain it's undercooked. That's bush league. Like Kat says, "The Keg gets it right every time", and if they don't they replace it with no hassles and a "no problem" attitude.
Comment by lutz on Jul 19, 2007
and yes .. The KEG gets it right every time!! ;-)
Comment by KAT on Jul 19, 2007
now i dont eat steak, but u do understand good service and, well, that is BAD service. for those prices you should never have to put up with crap like that.
Comment by dilly on Jul 22, 2007
My brother and sis-in-law come into Toronto from Hamilton to visit this place on a regular basis. They love it and swear by the food and service. The only reason they don't go more often of course is the prices. Not for the squeamish or light of wallet.

But yeah, they dropped the customer service ball when they let you walk out of there unhappy. At a minimum you should've had a chit for a complimentary dinner in your hand.

Seriously, it IS one of the premiere dining destinations in Toronto - you might want to give them another chance - and even spell that out when you make the reservations.
Comment by Ruth on Sep 14, 2008
Try Mortons. But don't forget to mortgage your house before you go.
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Enjoy aged Prime steak, broiled at 1800 F and served sizzling. Come in soon..and come hungry, darling!
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