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Business claimed Last updated: Over a year ago
About Trade Secrets | Promenade
Welcome to Trade Secrets @ The Promenade. . . Your #1 Source for Salon Quality Beauty Brands! Go to full description...
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Trade Secrets | Promenade, Thornhill Reviews (2)
Very Rude Customer Service!!
I am a long time client at Trade Secret promenade mall and have been coming here for several years. On Sunday August 20th, I came in to get my eyebrows done and was welcomed by a very friendly lady at the front (long black hair). She kindly asked me to come back in 10 mins and that the eyebrow lady would be back then. I came back and the eyebrow girl was doing nothing but sitting at the back on her phone. The pleasant lady at the front asked me to wait another 10 mins. The eyebrow lady finally took me, but with such attitude as I felt I was a bother to her and rolled her eyes. Some management needs to speak to her if she didn't want to be there to serve clients then get out of there , she is very un professional. I am a trade secrets shopper but I will not go to promenade any longer.
Worst customer service ever
I use to shop there a year ago the staff was like a family. They were very welcoming, i especially loved the manager Samira she was always helping me out with all my needs she knew her products very well. After she got transfered to another loction the owner bought in a new manager name sarah that didnt know anything and also rude. I personally dont go there anymore because the store is a mess and the staff doesnt no knowledge
Additional locations See all
Trade Secrets | Centrepoint Mall
6410 Yonge St, North York, M2M 3X4 (3 km away)
Trade Secrets | Hillcrest Mall
9350 Yonge St #H19, Richmond Hill, L4C 5G2 (6 km away)
Trade Secrets | Vaughan Mills
1 Bass Pro Mills Drive, Vaughan, L4K 5W4 (7 km away)
Trade Secrets | Colossus Centre
30 Famous Ave, Woodbridge, L4L 9M3 (8 km away)
Additional business details
Email address: firstname.lastname@example.org
Payment methods accepted: cash, visa, mastercard, debit card
Since 1990, Trade Secrets has been at the forefront of offering cutting-edge beauty trends to consumers at competitive prices. Whether you’re looking for Salon Professional flat irons or blow dryers, hair care products suited to your individual needs, or the latest shades of nail polish and cosmetics, you’ll find them all at www.tradesecrets.ca and our Retail Locations. Every salon is unique and offers a variety of services for your beauty needs.