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Trade Secrets | Stone Road Mall

435 Stone Rd W, Unit J8, Guelph, ON
1 review
Business claimed Last updated: Over a year ago
About Trade Secrets | Stone Road Mall

Trade Secrets is a leading retailer of salon-quality hair, skin and body products. With over 4,500 products and a full-service salon, it’s a one-stop beauty shop! Go to full description...

435 Stone Rd W, Unit J8
Guelph, ON, N1G 2X6, CA

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Trade Secrets | Stone Road Mall, Guelph Reviews (1)

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By non-member121191 on Feb 18, 2017
Rude Service - Feb 17, 2017
I have been in this location before and have had very good service. However, today my server, who did not introduce herself, seemed to be having an awful day. After putting my name down to be served and waiting in the store, I was bypassed by someone else. When I was finally served, she was quite rough in her treatment of me. Firstly, after requesting threading, she intended to wax my lip and seemed quite offended when I corrected her. I have never had waxing done before and would never have requested this but she was adamant that it was what I had said. Her tone was very rude throughout the entire procedure. She did not offer me a mirror to check whether I was satisfied (all of the other servers have done this in the past). It was not a nice experience.
I am a teenager. But I pay the same amount of money as anyone else to have procedures done and expect the same degree of respect and make an effort to be polite as I was raised to do. I am also a repeat customer of your establishment. However, I will no longer come into your store if that person is the only person available to serve. I hope not to have to find another establishment to do my procedures as it is a convenient location and I believe most of the staff to be considerate. But there are other businesses I will frequent if they are more likely to appreciate my business. I will happily consider a less convenient location in return for pleasant and considerate service.
The only reason that I have given the store a "2" rating is because at least she did finish the job and it was reasonably done. I thanked her but she did not return the sentiment. And my friend had to brush the loose brow hairs off my face after I left the store as she didn't bother to offer (again, as other servers have done in past visits).

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Email address: guelph@tradesecrets.info
Trade Secrets is a leading retailer of salon-quality hair, skin and body products. With over 4,500 products and a full-service salon, it’s a one-stop beauty shop!
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519-829-2620
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