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Trade Secrets | Dufferin Mall

900 Dufferin St , Unit 0555, Toronto, ON
1 review
Business claimed Last updated: Over a year ago
About Trade Secrets | Dufferin Mall

Trade Secrets is a leading retailer of salon-quality hair, skin and body products. With over 4,500 products and a full-service salon, it’s a one-stop beauty shop! Go to full description...

900 Dufferin St , Unit 0555
Toronto, ON, M6H 4B1, CA

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Today: 9:30am - 9:00pm
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Trade Secrets | Dufferin Mall, Toronto Reviews (1)

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By Confidential on Sep 13, 2016
Horrible Phone Experience
Carmen provided a horrible phone experience today when I called. My GS Professional Curl Five curling wand isn't getting as hot anymore and I've had it for less than a year. It's not curling my hair anymore. I have a 2 year warranty and the original receipt and asked if I came into the store, what would happen (as I'm coming from out of town and wanted as much information as possible over the phone). She said a Manager couldn't come to the phone because her voice wasn't working today. So she said if I brought the product in, they could determine if it wasn't getting as hot anymore. I asked if I could exchange it for a new one and she said the product is discontinued. So I asked if I could get a similar product, as I paid $190 and wanted to make sure that this store carried something of value and similar price. She said they only had two wands and kept laughing on the phone. I asked for the product number of the two wands so I could check them out online and she kept trying to rush me and said she had a client. At the end of the conversation, she said I should call Fairview. Maybe I'll take my business elsewhere.
DB

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Email address: dufferin@tradesecrets.info
Trade Secrets is a leading retailer of salon-quality hair, skin and body products. With over 4,500 products and a full-service salon, it’s a one-stop beauty shop!
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416-533-5383
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