
Business claimed
Last updated: Over a year ago
Listed in:
Beauty and Hair Supplies
,
Hair Salons and Stylists
About Trade Secrets | Fairview Mall
Trade Secrets is a leading retailer of salon-quality hair, skin and body products. With over 4,500 products and a full-service salon, it’s a one-stop beauty shop! Go to full description...
Contact information
416-494-6709
Today: 10:00am - 6:00pm
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Images and videos (1)
Trade Secrets | Fairview Mall, North York Reviews (1)
It has been a few weeks since my horrible experience. I had to wait until I was emotionally able to write it, without showing my extreme anger and upset with the hair dresser, Olga, and the owner, Tony.
The hairstylist didn`t listen to what I wanted - was simply looking for long layers, nor when I told her I had curly hair. The result? uneven, too short to cut and fix because it would mean losing all of my hair. I can't even put it up in a pony tail.
When I asked for a refund, they refused. Even after I explained how much it was going to cost me - emotionally, mentally, and financially (I cried for a week straight) to fix it. The manager, Nishan, and the employee Sandy, were very nice and understanding, especially when I came back and showed them the end result. It was the owners final decision to not refund me, and he didn't have the decency to read the email I sent him.
This is my experience, and I hope you never have to experience the terrible cut, nor response from the owner like I did. Just know, that the owner chooses to take zero accountability.
The hairstylist didn`t listen to what I wanted - was simply looking for long layers, nor when I told her I had curly hair. The result? uneven, too short to cut and fix because it would mean losing all of my hair. I can't even put it up in a pony tail.
When I asked for a refund, they refused. Even after I explained how much it was going to cost me - emotionally, mentally, and financially (I cried for a week straight) to fix it. The manager, Nishan, and the employee Sandy, were very nice and understanding, especially when I came back and showed them the end result. It was the owners final decision to not refund me, and he didn't have the decency to read the email I sent him.
This is my experience, and I hope you never have to experience the terrible cut, nor response from the owner like I did. Just know, that the owner chooses to take zero accountability.
Additional locations See all
Trade Secrets | Centrepoint Mall
6410 Yonge St, North York, M2M 3X4
(6 km away)
0 reviews
Trade Secrets | Scarborough Town Centre
300 Burough Drive, Scarborough, M1P4P5
(7 km away)
5 reviews
Trade Secrets | Eglinton Square
1 Eglinton Sqare Mall, Scarborough, M1L 2K1
(7 km away)
6 reviews
Trade Secrets | Promenade
1 Promenade Circle, Thornhill, L4J 4P8
(9 km away)
2 reviews
Additional business details
Email address:
fairview@tradesecrets.info
Trade Secrets is a leading retailer of salon-quality hair, skin and body products. With over 4,500 products and a full-service salon, it’s a one-stop beauty shop!