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Trade Secrets | Fairview Mall

1800 Sheppard Ave E, Unit 2043, North York, ON
1 reviews
Business claimed Last updated: Over a year ago
About Trade Secrets | Fairview Mall

Trade Secrets is a leading retailer of salon-quality hair, skin and body products. With over 4,500 products and a full-service salon, it’s a one-stop beauty shop! Go to full description...

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416-494-6709
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Today: 10:00am - 6:00pm
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Trade Secrets | Fairview Mall, North York Reviews (1)

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By S. L. Ansell on Nov 03, 2020
It has been a few weeks since my horrible experience. I had to wait until I was emotionally able to write it, without showing my extreme anger and upset with the hair dresser, Olga, and the owner, Tony.

The hairstylist didn`t listen to what I wanted - was simply looking for long layers, nor when I told her I had curly hair. The result? uneven, too short to cut and fix because it would mean losing all of my hair. I can't even put it up in a pony tail.

When I asked for a refund, they refused. Even after I explained how much it was going to cost me - emotionally, mentally, and financially (I cried for a week straight) to fix it. The manager, Nishan, and the employee Sandy, were very nice and understanding, especially when I came back and showed them the end result. It was the owners final decision to not refund me, and he didn't have the decency to read the email I sent him.

This is my experience, and I hope you never have to experience the terrible cut, nor response from the owner like I did. Just know, that the owner chooses to take zero accountability.
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Email address: fairview@tradesecrets.info
Trade Secrets is a leading retailer of salon-quality hair, skin and body products. With over 4,500 products and a full-service salon, it’s a one-stop beauty shop!
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416-494-6709
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