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Coco Mazzi Hair & Skin, Stoney Creek Reviews (1)
This past weekend I made an appointment to have a "Night on the Town" package done so I could look my best for an evening with my fiancé. I was using a gift certificate which was given to me in 2009 (according to Coco Mazzi). I informed the woman whom I spoke with on the phone who I was booking my appointment with that I had a gift certificate. I know I had received the gift certificate a few years ago, so the day before I had looked it up on their website to confirm their policies, their website stated "NO Expiry" I thought that was great. There was never a thought that crossed my mind that I should ask about additional inflation costs over the years. The only reason I was using my gift certificate so many years later, is because just after I had been given it as a gift, my fiancé was diagnosed with cancer, then right after my mom was diagnosed with cancer, this took up many years of my life, never allowing me to have a night on the town until now. I was so excited to get dolled up to look my best for my fiancé, I was having such a great time getting pampered. It felt even better because I knew I could walk out paying nothing but the gratuities. Boy was I wrong. When I got to the counter and showed her my gift certificate she told me it would be $75, my jaw dropped and my heart sank, then the lady behind her said "no no that's not right" I thought oh good she must have made a mistake, she then tells me "no its $90-I almost fell over. My free day out has now cost me $90 that I didn't have. I told the cashier that wasn't right, that cant be. She told me "Sorry hun, inflation goes up, your gift certificate was purchased at a dollar amount of $75 and the package now costs $110". No where on their website or gift certificate does it state if a gift certificate purchased is not used within a certain time period-you will need to pay the difference of inflation that's accumulated over the years. I left feeling humiliated, robbed and angry. I don't have an extra $90 to spend on hair, make-up and nails right now, I'm trying to recover our finances from having a partner with cancer. I used this certificate because it was going to be FREE! My fiancé called the salon when I got home because I was so upset and stressed. The manager didn't care and had no sympathy towards my situation. I will never return to Coco Mazzi again or refer my family like I was planning.
Additional business details
"Our Mission at Aveda is to care for the world we live in from the products we make to the ways in which we give back to society. We strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world." Our Mission at Coco Mazzi is also to care for and pamper each and every one of our incredible guests, each and every time we see you, from your head to your soul.