Dufferin Mazda

I brought my Mazda3 to this dealership in order to get it repaired. Prior to bringing it in, I asked one of the technicians, Mike, to send me a quote outlining the breakdown of the cost for the repair. I was given two quotes: one that involved bumper replacement (~$1338) and the other without bumper replacement (~$710). After receiving the quotes, I called Mike to let him know that I would like to go with option #2 (ie: no bumper replacement). I came in to the dealership today to pick up my car and I was asked to pay $1338! I told Tony (only technician present today) that that was the price associated with bumper replacement, which I *specifically* asked them *not* to do. Long story short, I tried to tell them that I would only pay for the service that I had asked for. The mistake was clearly made on their end. Tony said that he would not be able to release the car to me unless I pay $1338. Their whole thing was, to pay the full amount now, wait until Monday for Mike to come in to work, and if the discrepancy was caused by their own employee, then I would get reimbursed. I told them that I would be putting myself in a very dangerous position, because once they get my money, there is no guarantee that they will own up to their mistake. After over 40 minutes of going back and forth with Tony and Surinder (dealership manager), they managed to get a hold of Mike who confirmed what I had been trying to explain for about 40 minutes.

I have no intention of giving this dealership my business again. They seem to have a lot of problems with their internal process, more specifically in the area of communication, thus leading to incidents like this. In another occasion, I had called to let the receptionist know that I would not be able to drop off my car one evening. I told her that I had spoken to Mike earlier in the day and that he was expecting me to arrive that evening. The next day, I got a phone call from Mike asking me where my car was. I told him that I had asked the receptionist to pass on my message, which she clearly did not.

I will be filing a complaint with Mazda Canada in more detail as I do not believe that customers should be treated this way.

This was my 2nd car purchase in the last 5 years. I was initially very worried and skeptical of car buying experience. However, my visit to Yorkdale Dufferin Mazda showed me a different perspective of car buying - No pressure - straight forward friendly experience - my sales person Bobby was very friendly and knowledgeable - he helped me choose the right car and made my buying experience a very friendly experience. I would recommend every one looking to buy a Mazda - visit Yorkdale Dufferin Mazda. Ronnie