Richmond Hill Toyota

My friend Farhad Masoum had another great experience in the part department today at Richmond Hill Toyota. Mohammed Soleimanpour helped him significantly by taking the time to go over drawings for various parts, again going above expectations. Farhad appreciates the continual positive support he has been receiving with your employees in the parts department.

Sales rep Mr.Saeed Tehrani was so patient,corteous, professional,knowlegeable and friendly,well informed and with great personality,he was so through over everything with us and answer all our question,actualluy this is my third car that dealing with Saeed Tehrani and I strongly recommend him.

Hi,
FOR FRIST TIME I DECIDED TO PURCHASE TOYOTA , I AM VERY SATISFIED TO HAVE THIS PURCHASE IN RICHMOND HILL TOYOTA ( 11240 YONGE ST ).
I RECEIVED VERY GOOD SERVICE BY SAEID TEHRANI ( PROFESSNAL SALES PERSON ) . HE IS VERY HELPFUL AND PATIENT TO LISTEN TO CUSTOMER.

SOHEILA . B

Feonney Shao was the salesperson. Very friendly, helpful and knowledgeable. We requested a couple of test drives, which she promptly arranged. When it came time to submit an offer, she was once again both helpful and supportive. If you are looking to purchase or lease, we would highly recommend Feonney.

In April of 2016 I bought a Brand New 2016 Toyota Tundra SR5, about a week after driving the car, we started to notice that the sonar sensors were going off at the most random and unnecessary times. So we took the car to the Nearest Toyota to us, which happened to be the centre where we bought the car. After the first time we went to Toyota they said they had fixed the problem, everything is fine and that the car is now safe to drive, but the sensors had not been fixed (sensors were still going off) Later that day, I was backing up into a parking spot and the sensors started to go off again, but since they were going off the whole day I ignored it. I ended up hitting a concrete pole behind the car which resulted in a dent and minor scratches on the tailgate. I went back to the dealership the next day to see if the dent and scratches could be fixed, I also asked them to see why the sensor problem was still not fixed. They were able to fix the Tailgate and the dent but were now uncertain about the sensors, they were telling me that the problem had magically changed from being a problem with the sensors but was now a problem with the computer system in the car. Long story short I had spent the most of my time with this car in the dealership trying to fix this problem rather than driving and enjoying this car. While all of this was going on, every single time i went to the shop to fix the car I had to explain my story all over again because none of these visits or problems were being recorded. I understand that it might have been hard to keep track of what was happening with the car, because of all of the times I was there they would have lost track, but nothing I mean NOTHING was recorded, thats besides the fact that the employees at Toyota had no communication between each other. One of the times I went into the dealership, they sat me down for 2 hours, only to later tell me that they would not be able to fix the car that day because they did not know the problem with the car. They took 2 hours to realize that they did not know the problem with my car, and that they therefore can not fix my car, 2 HOURS. That same day I had talked to about 3 employees who did not know about my car, who also tried to help me. One of them took my number to call me when the car was fixed that day (they didn’t fix it) but about 1 hour after they told me they couldn’t fix the car, and after me leaving the dealer ship, he calls me to tell me that the car would take a little longer to fix. Now you tell me if you think that is acceptable. Fast forward to today after another 6 visits to Toyota, after 15 phone calls to Toyota Canada, after 8 pieces of hard evidence (pictures and videos) that this problem is not made up, after 3 conversations with your “Manger” and after many many days spent at the dealer ship I am feed up. I recently visited the shop again for them to try and fix the problem but they failed again. Now the car tells me to see a mechanic because the sonar sensors are malfunctioning. Your Employees told me that this car is not safe to drive. How can you let a customer out of the dealership knowing that the car is unsafe to drive? How can you feel okay knowing that you let a customer drive an “unsafe” car? It just doesn’t make any sense to me. Your slogan is “lets go places” how do you want me to go places when you your own brand told me that the car is unsafe? After going again today Saturday August 6th we were told they would need our car for a whole day to inspect the problem further, we were also told that they would provide us with a rental car, but wanted us to pay for it which is, a little outrageous since you are holding my car in the shop but we were expected to pay for the rental.

Thank you Paul Stancer for helping me in choosing my car on the first visit. You are such an amazing salesman I would not hesitate to recommend you to anyone.
Nacema

I am sorry to say this but I felt sorry for bringing my wife and friends with me when I went to that Toyota dealer. One of the worst customer service I have ever seen. I think that person's name was Bruce (15 years working on that dealer, really! how?).
Yes, initially I have told you my budget for a certified used SUV but as a sales person it was your responsibility to convince me to increase my bid and I was going to.
You should not tell me 'I think you are looking for a wrong vehicle here' or 'you all have a good day'. As a salesperson, you should try to convince me to either increase or buy a different model from your shop. But 'YOU ALL HAVE A GOOD DAY', really? It's like kicking us out of the place.

Please be aware of these people at Richmond Hill Toyota.

Paul you were very professional pleasant and you took your time to answer all my questions. I would recommend you to anyone.

Thank you Paul Stancer for a wonderful service, you made it so easy to chose the car I would enjoy, with your experience and knowledge I picked a car with a first visit to dealership. Good job
Tahmineh

The best location for buying TOYOTA in GTA is Richmond Hill Toyota. I recently leased a XSE Camry from Richmond Hill Toyota, I can say I found there perfect in all aspects, At first we (me and my wife) were welcomed warmly and introduced to " Sam Mirasola", The best advisor that have ever seen. We already selected our model but he is an expert in all models and differences between them. I really believe he is more honest than the other advisor that I have seen in other dealership. I got an unbelievable discount on my deal that made me very satisfied to business with Richmond Hill Toyota. After fixing the price, "Derek", Financial Manager helped us to choose items the we need on our deal. He give us perfect advice the prevent us to spent money on items that we do not need. He did all paper work of that deal perfectly and explained details of each item the we liked to know. At the end "Tony" the manager of talk to us kindly and made us so confident about our deal. For delivery the car, Sam picked up us in front of my home and he explained all features of new car, He ordered install my licence plates, I was delivered new car in perfect conditions ; washed; filled up gas tank. If some one wants to buy a Toyota in Toronto, He/She should put Richmond Hill Toyota in first priority

We recently took delivery of a 2014 Highlander XLE and were especially pleased with the exceptional customer service provided by Brian Gould and his on going attention to detail along with his noticeable people skill. The overall experience was extremely pleasant and would do business with your Team in the future

We recently bought a RAW4 -2015 from Richmond Hill Toyota. We met Ashraf Zohni who was the sales officer and we found him very professional the way he handled our deal. He is very knowledgable about the vehicle models and the differences which he explained to us very clearly. This made it is easy for us to choose an appropriate vehicle to suite our needs. We really appreciate the kind service he provided.

RUWAN AND NELU

Brad is the best service advisor I have ever had.he's knowledgable.he knows the cars.best customer service from him.he always takes care of me and spend time to explain to me everything.i had experiences with lot of service advisors in many dealerships,I can tell you with the confidence he's the best of the best.he's the only reason that I go to Richmond Hill Toyota for service.if he goes anywhere else I go there.i'm a very sensitive person about my car and Brad always makes me happy.God bless him and his family.
Payam

STAY AWAY from the Service Dept. I am a loyal Toyota customer that deals primarily with the Aurora Dealership. I scheduled an oil change appointment at the Richmond Hill Toyota and experienced the worst customer service. I felt as if I was imposing on the staff when I drove into the service bay and was ignored by all four staff that were stationed behind their terminals. Not a very good first impression.

The car was serviced and than the "up sell" began. I was informed that there were a couple of major issues that required immediate attention. I explained that I did not have a lot of time today and could come back. The staff person assured me that he would put a rush on the replacement of a drive belt and steering belt which would take another 45 mins. Thankfully I did not agree to any other services!

The original appointment was for 2:15 pm for an oil change. I left the shop at 5 pm. There were no updates about being delayed. I feel that the "up sell" was a deliberate ploy to keep me hostage under the guise of a quick install time. Not impressed!

The other pain point is being charged twice for a rear wiper blade. When I asked for an explanation, I was informed that there are two pieces to the rear blade. Both part numbers were the same on the receipt and unless I am mistaken, there is only one rear wiper on a Toyota Highlander. Again, no through follow up with a customer question.

I will NEVER return to this dealership. Ironically, the website states "Richmond Hill Toyota offers a friendly environment, attractive financing options, tons of great cars and above all a customer service experience that is second to none!" I agree with the last word "none" as I experienced no customer service that is assumed with the Toyota brand.

When we were first directed to our dealer, walking into the Toyota store, we already knew that it felt right. We were looking into purchasing a reliable van and Sam made the entire process as painless as possible. What set him apart from everyone else was his enthusiasm and genuineness. Sam walked us through the entire process, from number crunching to test driving to final documentation with ease. Not only did we get everything that we needed (sold our car to the dealer as well), but we ended staying well under our budget and received MUCH more than we had initially anticipated. We highly recommend Sam as a dealer, and Toyota as a company. I will most definitely be purchasing my next car from Sam in the near future.

Cheers from VERY satisfied customers :)

High pressure sales, the sales person, Clive Cheung, only care about selling you the car. Won't even let you see the car, not to mention test driving it.
The business manager is also high pressure sales. $1,000 for rust proof? Really?
I won't go there ever again to shop for my car, terrible experience. A nightmare.

I'm a big Toyota fan and have used various models for 20+ years. From now on I will be more cautious as Richmond Hill Toyota service sucks.

I went in for my 2nd service and for the first time observed closely everything that was done to the car. It took an hour for service where the car was actually worked on for under 15 mins. Rest was waiting for reps to show up @ their desk even though there was no one else before me.

They have a long list of things they are supposed to do your car but only 20% is done. I was told cabin filter will be checked but wasn't and neither was tire rotation despite being part of 16K service routine.
The reps were arrogant to all customers and what's with courtesy wash (weather permitting)? I guess courtesy conditions were not met. Toyota is a great company but Richmond Hill Toyota is the black sheep here. They don't even have a proper customer feedback options so much for the world renounced "Voice of the customer" from Toyota.
I guess customer service at Richmond Hill Toyota stops after sales deal is complete.

we purchased a new Toyota Camry from Richmond Hill Toyota.
July 3 2014
Their servise and courtesy was outstanding. The salesperson Muhammad Ashraf was very helpfull as were all the staff.
Well done guys
Brenda Pillemer Thornhill

got a great service from Igor
good information to choose the right car
quick delivery and all as promissd
Igor is the man for you
Refael Zefadia

Great service. Manager and sales rep very friendly. Talk to Muhammad and Andrew for a good deal.

My parents have been wanting to purchase a new car after having their Sienna for the longest time. The salesman was extremely helpful when they had decided to purchase a 2014 Venza. He wasn't trying to push anything into your face, and explained things thoroughly so that my parents had zero hesitation in purchasing the car.

I seldem write a review. But for a hardworking dealership like Richmond Hill Toyota. I have waiting too long for there new building which is coming to be Elgin Mills in Richmond Hill. I already purchase my first Toyota 2009 (brand New) and Just Christmas of 2013 I buy my 2014 Rav 4. If you ask me why? Although their Renovation has not been done yet (or even it seem like not enough space in their showroom) But they treat their customer by heart.

For my Second time to this dealership. I do not like going to car dealers. This dealership has been outstanding! Both times I have had a truly enjoyable experience. This is our first time dealing with Corolla 2009. Clive is a great example of what a sales rep should be and do! I left another dealer and came back to Clive. Richmond Hill Toyota are good to have Clive Cheung back. He got many years of experience. He is a father of 3 kids and a great family. He know what a family need for cars. He explain every small consequence for your consideration. You want a family car from basic to luxuary. He explain it very well. No pushing no rushing. I also refer a few friend and coworker who is a serious potential customer to him too (they also like to write a review on him like me too) I will never again look elsewhere for a car. If these people don't have what I am looking for, I'll wait. My wife and I are turning around in and finally buying a second car 2014 RAV4 from them. HIGHLY RECOMENDED .

This is the second car we've bought from this dealership and we will buy more in the future I'm sure.

Julian was also excellent as the finance manager and explained all the options well.(Both our car now got the Gold protection package, the 2014 Rav 4 got the 2 year Platium Extended Warrenty too)

Andrew Lai
Sales Supervisor
NCIX.com

Poor customer relations and poor customer service - I wish I had not bought my car from this dealership. It's an embarrassment to the manufacturer of a fine product. How many complaints will it take before someone steps in to assess this dealership?
I leased many Toyota vehicles, my last lease was my misfortune to deal with this dealership.
Four years I complained of the grease that was in my car after servicing it not to mention their fees and not once did they do something complementary to show appreciation to a customer. I was shown the car I had ordered and financed in the dark, the plates had been removed from the leased vehicle and I had to get home it was 9 pm. the salesman went home and I was left in the parking lot - I went in to complain to the manager how car was not the colour I wanted plus it was filthy dirty as it was picked up from the compound. It had 133 km - the manager said he would call me next day once he checked on it; he never did -
I wrote to Toyota Canada and they did not want to interfere. They told me I was to receive a call from the top manager from the dealership - that never happened.

My whole experience was terrible,pathetic and sad-it's left a bad taste even with the manufacturer for not wanting to get involved. It appears, customers have no recourse if a transaction is handled poorly - for the sake of a sale - we have lost the basic fundamentals of customer relation, service and satisfaction.


WAKE UP - RICHMOND HILL TOYOTA - CLEAN UP YOUR ACT - LEARN TO CONDUCT YOURSELVES AS PROFESSIONALS AND SHOW RESPECT & APPRECIATION TO CUSTOMERS THAT UNFORTUNATELY CHOSE TO DO BUSINESS WITH YOUR DEALERSHIP.

YOU HAVE NOT JUST LOST MY BUSINESS, YOU HAVE LOST MANY THEREFORE, ONLY A MINUS RATING APPLIES

I purchased my 2011 Camry new from a Toyota dealership in Mississauga and I got the worst after sales service, my mistake was not purchasing from Richmond Hill Toyota. I have purchased two previous Toyotas from Rhill Toyota and have been very happy with the service that i got for both cars over the years. My Camry does get serviced now in Rhill and I get very good service as per the warranty book, nothing extra. The receptionist does need to be changed, she has been there for a long time and is very sour and does not smile or even acknowledge one when standing in front of her. My service advisors are always very professional and helpful and explain everything to me in detail.

I brought my 2003 Highlander to Richmondhilltoyota for service to change oil and check exhaust noise.
I was advised to change gaskets and exhaust front pipe (part number 17450-20100)
They charged $451.63 ($294.58 for pipe and two gaskets and $150 for labor)
The problem was NOT resolved. The sound is the same.
No Excuses...Next recommendations: replace another gasket...

As “OUR VALUED CUSTOMER” they provide recommendations to perform services:
Replace power steering line:
P/S pressure tube (part number 44410-48100) $727.21!!!! and two V belts for $56
I ordered the OEM parts from toyotaparts online store and got for HALF the mentioned price...
It tooks me two weeks to be delivered..
I ordered appointment for service and when showed up for service they informed that the part not required to be replaced as it doesn’t have leaks and should NOT be replaced. !!! No comments!!!

The faulty part is “Low pressure pipe” ... and recommended to order it for listed price $160
Though it’s about twice the price that can be ordered online I couldn’t wait another two weeks ..
So I paid $460 for parts and labour. I asked to wash the bottom of my car and they did it with some chemicals which create really weird smell.. As a result I still see some fluid drops coming from powersteering on my driveway... So not sure if the issue was resolved... will watch for P/S fluid level.
I WOULD NOT RECOMMEND ANY services in RICHMONDHILL TOYOTA ( except may be oil change...)