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At Richmond Hill Toyota, we address the unique needs of each of our clients with a level of detail and professionalism that is second to none. For your new cars, trucks, suvs, minivans or used car nee Go to full description...
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Richmond Hill Toyota, Richmond Hill Reviews (30)
FOR FRIST TIME I DECIDED TO PURCHASE TOYOTA , I AM VERY SATISFIED TO HAVE THIS PURCHASE IN RICHMOND HILL TOYOTA ( 11240 YONGE ST ).
I RECEIVED VERY GOOD SERVICE BY SAEID TEHRANI ( PROFESSNAL SALES PERSON ) . HE IS VERY HELPFUL AND PATIENT TO LISTEN TO CUSTOMER.
SOHEILA . B
Yes, initially I have told you my budget for a certified used SUV but as a sales person it was your responsibility to convince me to increase my bid and I was going to.
You should not tell me 'I think you are looking for a wrong vehicle here' or 'you all have a good day'. As a salesperson, you should try to convince me to either increase or buy a different model from your shop. But 'YOU ALL HAVE A GOOD DAY', really? It's like kicking us out of the place.
Please be aware of these people at Richmond Hill Toyota.
RUWAN AND NELU
The car was serviced and than the "up sell" began. I was informed that there were a couple of major issues that required immediate attention. I explained that I did not have a lot of time today and could come back. The staff person assured me that he would put a rush on the replacement of a drive belt and steering belt which would take another 45 mins. Thankfully I did not agree to any other services!
The original appointment was for 2:15 pm for an oil change. I left the shop at 5 pm. There were no updates about being delayed. I feel that the "up sell" was a deliberate ploy to keep me hostage under the guise of a quick install time. Not impressed!
The other pain point is being charged twice for a rear wiper blade. When I asked for an explanation, I was informed that there are two pieces to the rear blade. Both part numbers were the same on the receipt and unless I am mistaken, there is only one rear wiper on a Toyota Highlander. Again, no through follow up with a customer question.
I will NEVER return to this dealership. Ironically, the website states "Richmond Hill Toyota offers a friendly environment, attractive financing options, tons of great cars and above all a customer service experience that is second to none!" I agree with the last word "none" as I experienced no customer service that is assumed with the Toyota brand.
Cheers from VERY satisfied customers :)
The business manager is also high pressure sales. $1,000 for rust proof? Really?
I won't go there ever again to shop for my car, terrible experience. A nightmare.
I went in for my 2nd service and for the first time observed closely everything that was done to the car. It took an hour for service where the car was actually worked on for under 15 mins. Rest was waiting for reps to show up @ their desk even though there was no one else before me.
They have a long list of things they are supposed to do your car but only 20% is done. I was told cabin filter will be checked but wasn't and neither was tire rotation despite being part of 16K service routine.
The reps were arrogant to all customers and what's with courtesy wash (weather permitting)? I guess courtesy conditions were not met. Toyota is a great company but Richmond Hill Toyota is the black sheep here. They don't even have a proper customer feedback options so much for the world renounced "Voice of the customer" from Toyota.
I guess customer service at Richmond Hill Toyota stops after sales deal is complete.
July 3 2014
Their servise and courtesy was outstanding. The salesperson Muhammad Ashraf was very helpfull as were all the staff.
Well done guys
Brenda Pillemer Thornhill
good information to choose the right car
quick delivery and all as promissd
Igor is the man for you
For my Second time to this dealership. I do not like going to car dealers. This dealership has been outstanding! Both times I have had a truly enjoyable experience. This is our first time dealing with Corolla 2009. Clive is a great example of what a sales rep should be and do! I left another dealer and came back to Clive. Richmond Hill Toyota are good to have Clive Cheung back. He got many years of experience. He is a father of 3 kids and a great family. He know what a family need for cars. He explain every small consequence for your consideration. You want a family car from basic to luxuary. He explain it very well. No pushing no rushing. I also refer a few friend and coworker who is a serious potential customer to him too (they also like to write a review on him like me too) I will never again look elsewhere for a car. If these people don't have what I am looking for, I'll wait. My wife and I are turning around in and finally buying a second car 2014 RAV4 from them. HIGHLY RECOMENDED .
This is the second car we've bought from this dealership and we will buy more in the future I'm sure.
Julian was also excellent as the finance manager and explained all the options well.(Both our car now got the Gold protection package, the 2014 Rav 4 got the 2 year Platium Extended Warrenty too)
I leased many Toyota vehicles, my last lease was my misfortune to deal with this dealership.
Four years I complained of the grease that was in my car after servicing it not to mention their fees and not once did they do something complementary to show appreciation to a customer. I was shown the car I had ordered and financed in the dark, the plates had been removed from the leased vehicle and I had to get home it was 9 pm. the salesman went home and I was left in the parking lot - I went in to complain to the manager how car was not the colour I wanted plus it was filthy dirty as it was picked up from the compound. It had 133 km - the manager said he would call me next day once he checked on it; he never did -
I wrote to Toyota Canada and they did not want to interfere. They told me I was to receive a call from the top manager from the dealership - that never happened.
My whole experience was terrible,pathetic and sad-it's left a bad taste even with the manufacturer for not wanting to get involved. It appears, customers have no recourse if a transaction is handled poorly - for the sake of a sale - we have lost the basic fundamentals of customer relation, service and satisfaction.
WAKE UP - RICHMOND HILL TOYOTA - CLEAN UP YOUR ACT - LEARN TO CONDUCT YOURSELVES AS PROFESSIONALS AND SHOW RESPECT & APPRECIATION TO CUSTOMERS THAT UNFORTUNATELY CHOSE TO DO BUSINESS WITH YOUR DEALERSHIP.
YOU HAVE NOT JUST LOST MY BUSINESS, YOU HAVE LOST MANY THEREFORE, ONLY A MINUS RATING APPLIES
I was advised to change gaskets and exhaust front pipe (part number 17450-20100)
They charged $451.63 ($294.58 for pipe and two gaskets and $150 for labor)
The problem was NOT resolved. The sound is the same.
No Excuses...Next recommendations: replace another gasket...
As “OUR VALUED CUSTOMER” they provide recommendations to perform services:
Replace power steering line:
P/S pressure tube (part number 44410-48100) $727.21!!!! and two V belts for $56
I ordered the OEM parts from toyotaparts online store and got for HALF the mentioned price...
It tooks me two weeks to be delivered..
I ordered appointment for service and when showed up for service they informed that the part not required to be replaced as it doesn’t have leaks and should NOT be replaced. !!! No comments!!!
The faulty part is “Low pressure pipe” ... and recommended to order it for listed price $160
Though it’s about twice the price that can be ordered online I couldn’t wait another two weeks ..
So I paid $460 for parts and labour. I asked to wash the bottom of my car and they did it with some chemicals which create really weird smell.. As a result I still see some fluid drops coming from powersteering on my driveway... So not sure if the issue was resolved... will watch for P/S fluid level.
I WOULD NOT RECOMMEND ANY services in RICHMONDHILL TOYOTA ( except may be oil change...)