Newmarket Toyota

I have had personally 4 vehicles from this dealership. My son just recently purchased a Rave 4. My mother also just drove away in her new corolla IM this saturday. Each and ever experience has been very pleasant, professional and enjoyable. The Manager Mike Simon has always given us a good deal, is very knowledgeable and backs his products. All the staff are very knowledgeable and helpful. A special thanks to Anushka for being so thoughtful it was my mothers birthday the day she picked up her car and they had a bow and birthday card all signed by staff. It meant so much to her made her day. Again Thanks.

My truck is under extended warranty with 66000km. I recently had the brakes and rotors replaced by my own mechanic who used to be a Toyota mechanic in South Africa. I have had the truck regularly serviced at Newmarket Toyota and told them last time I was in for my 65000 km regular maintenance that there was an intermittent noise when making sharp right or left turns...they said it was my brakes. After my brakes were replaced, the same noise was persisting so I took it to this Toyota dealer who asked me if I had my brakes done (assuming she was looking at notes on the system from my regular maintenance) I told her yes by my own mechanic. When she called me to pick it up, she said that unfortunately, the noise was coming from the brakes because they were not Toyota brakes! REALLY TOYOTA? The brakes I had installed are same or superior to Toyota brakes. She also admitted on the phone that they were not able to reproduce the noise. I told her that it could not be the brakes because the noise comes whether or not I am engaging the brakes. Doesn't make any sense. So, I didn't mention that I am a woman... When I arrived to pick it up, Paul, the Service Manager was there to explain to me how the problem was in fact my non Toyota brakes even though i wasn't using the brakes and they were not able to hear the noise for themselves. He was condescending and rude in his manner towards me. This is the second time that I am fed a line of BS by this dealership and likely the last time I buy Toyota. My very first visit, I compared regular service prices with a Toyota dealer up north and was told that they reason Newmarket was almost double in price was likely because Midland Toyota only serviced the two front wheels...REALLY??? When I called the head office, they said the service schedule is the service schedule, same for all but did you know that they can charge whatever they want? Shop around but beware of Newmarket Toyota!!

I booked an appointment and took my vehicle in because of a radio problem. They couldn't fix it that day, they booked another appointment for me to fix it. Took it back and still couldn't fix it. How hard is it to pull it out and put in a new one?