I am not a person who has high standards, and I have to say of all the vendors I have dealt with for my upcoming wedding Windsor Bridal is the worst.
Never mind the customer service or cramped dressing room. I went online to find reviews of my bridesmaids dresses and they were less than half the price. Despite my persuasiveness there are NO refunds or exchanges whatsoever.
Fast forward to over 4 months later, dresses are still not here. I have been calling and calling. Even made a trip to the store in person. They told us numberous times it would be "4 months at the most".
The kicker is that I ordered my one other bridesmaids dress online (she couldn't attend the fitting, and they refused to order her dress without knowing her exact size). From the states, at half the price, and it arrived in 2 months' time.
I went back to Windsor Bridal to tell the manager this,and of course he claims there is no way, it must be a knockoff, etc. It is not. My bridesmaid has sent me pictures and it is identical to what was in the store!
Moral of the story: avoid this store at all costs. There are plenty of other options!!!
Founded over sixty years ago as Windsor Frocks, Windsor Bridal is a full-service, family-run business featuring Toronto's largest selection of bridalwear, all at everyday-low- prices.
In addition to thousands of the latest designer wedding gowns, Windsor features a wide selection of...
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Additional Business Detailsedit business information
In addition to thousands of the latest designer wedding gowns, Windsor features a wide selection of bridesmaids, mother-of-the-bride/ groom, flower girl dresses, as well as evening wear and accessories.
Expert, in-house alterations are also available.