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Last updated: Over a year ago
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Would never call again or refer anyone to Monsieur Drain.
Our experience with Monsieur Drain has left us feeling extremely ripped off.
We called Monsieur Drain after finding them on the internet for a google search. What a mistake. Here is why:
We purchased a new house and there was a hole in the Drain Stack pipe, (needed to be fixed asap).
I had a quote from Pur Plumbing for $205+tax (who was a delight to deal with, they came for the inspection and wrote up a quote for the repair necessary). They couldn't fix it because it was not our house yet. We tried to get them to fix the issue but they were not available for the repair on the day we purchased the house.
So, Monsieur Drain was called and given a description of the issue. They sent in their representative. He was a little rough around the edges but I could manage. The power was out at the time, and well he decided to wait. (Of course we pay by the hour). Then he decided to go to Rona to purchase the parts needed for the repair. (um ok, guess he didn't have them in the truck?... still paying by the hour). He returns and says I can't work without power, but I can tape it for you and that should fix it temporary. He knocks over shelves that are in the area because he needs more space, almost rips the light from the ceiling doing so. (At this point I was frustrated that he was going to do a very temporary fix and knocked over the shelves that had empty glass wine bottles in them that I'll need to clean up when this guy leaves.) So he goes to the pipe wraps it very sloppy with Tuck Tape. Then writes me a bill for $262.14. (Charges me for the tape and 1.5 hours). (Wait.. he could see well enough to tape the pipe but not fix it? why didn't this guy have a flashlight or battery powered tools if he wanted more light?)
I discussed the situation with my wife and we called Monsieur Drain feeling completely ripped off by this very negative person with no respect for our home. The person on the phone apologizes and tells us that they can send him back but won't charge us for Labor. So very hesitantly we agree. He comes back, fixes the issue then charges us another $266.74 which included another 1.5 hrs of labor.
I contacted the same person who told us about the free labor and was told "I’m sorry but there really isn’t anything I can do" as if there was a misunderstanding.
Monsieur Drain will never come back to my home and would suggest you avoid using them as well. We have dealt with two other Plumbing companies since then and they were both very pleasant to work with, and even after paying $500, I feel that I was getting what I paid for.
Our experience with Monsieur Drain has left us feeling extremely ripped off.
We called Monsieur Drain after finding them on the internet for a google search. What a mistake. Here is why:
We purchased a new house and there was a hole in the Drain Stack pipe, (needed to be fixed asap).
I had a quote from Pur Plumbing for $205+tax (who was a delight to deal with, they came for the inspection and wrote up a quote for the repair necessary). They couldn't fix it because it was not our house yet. We tried to get them to fix the issue but they were not available for the repair on the day we purchased the house.
So, Monsieur Drain was called and given a description of the issue. They sent in their representative. He was a little rough around the edges but I could manage. The power was out at the time, and well he decided to wait. (Of course we pay by the hour). Then he decided to go to Rona to purchase the parts needed for the repair. (um ok, guess he didn't have them in the truck?... still paying by the hour). He returns and says I can't work without power, but I can tape it for you and that should fix it temporary. He knocks over shelves that are in the area because he needs more space, almost rips the light from the ceiling doing so. (At this point I was frustrated that he was going to do a very temporary fix and knocked over the shelves that had empty glass wine bottles in them that I'll need to clean up when this guy leaves.) So he goes to the pipe wraps it very sloppy with Tuck Tape. Then writes me a bill for $262.14. (Charges me for the tape and 1.5 hours). (Wait.. he could see well enough to tape the pipe but not fix it? why didn't this guy have a flashlight or battery powered tools if he wanted more light?)
I discussed the situation with my wife and we called Monsieur Drain feeling completely ripped off by this very negative person with no respect for our home. The person on the phone apologizes and tells us that they can send him back but won't charge us for Labor. So very hesitantly we agree. He comes back, fixes the issue then charges us another $266.74 which included another 1.5 hrs of labor.
I contacted the same person who told us about the free labor and was told "I’m sorry but there really isn’t anything I can do" as if there was a misunderstanding.
Monsieur Drain will never come back to my home and would suggest you avoid using them as well. We have dealt with two other Plumbing companies since then and they were both very pleasant to work with, and even after paying $500, I feel that I was getting what I paid for.
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